Leading customer experience platform BirdEye today announced its corporate membership with the Collision Industry Electronic Commerce Association (CIECA). The organization develops and promotes electronic communication standards that allow the collision repair industry to be more efficient in connecting with customers.
Trusted by over 40,000 businesses, collision centers & body shops using BirdEye and CCC One, will be able to automatically send review requests to customers immediately after critical touch points asking for feedback. With authentic customer reviews, collision repair centers will be able to reach more prospective customers and establish the strong online reputation required to drive new business growth.
"We're thrilled to partner with CIECA to help the collision repair industry improve online visibility, build customer trust, and get more customers," said David Tulkin, Director of Business Development at BirdEye. "We share CIECA's mission & vision to help develop innovative communication standards that allow collision centers & body shops to be more efficient in gaining a deeper understanding of their consumers."
"We welcome BirdEye to CIECA and look forward to working together to continue fostering the development and adoption of industry standards," said Fred Iantorno, Executive Director of CIECA. "Having forward-thinking companies such as BirdEye involved in the implementation of CIECA standards, provides the entire industry with ease of data exchange and increased efficiency.
Having forward-thinking companies such as BirdEye involved in the implementation of CIECA standards, provides the entire industry with ease of data exchange and increased efficiency.