BirdEye has been identified as the #1 leader in the category of Online Reputation Management, ahead of 26 competitors in the space in the recently-released G2 Crowd Summer 2019 Report. This is the second time that BirdEye has earned this #1 spot. G2 Crowd also ranked BirdEye #60 in the Best Software Companies 2019 worldwide.
BirdEye won the #1 Leader Award in Online Reputation Management in the overall category, as well as the Enterprise, Mid-Market and Small Business segments. BirdEye was also recognized with High Performer Awards in Enterprise Feedback Management, Live Chat and in Surveys.
In total, BirdEye received 23 awards in 6 different categories.
BirdEye also ranked high in a range of different customer satisfaction scores: 95% of customers said they would recommend BirdEye to others, 96% of customers ranked BirdEye highest on ease of doing business with and 93% applauded the ease of setup.
“We are honored to receive this recognition from businesses using BirdEye,” said Naveen Gupta, CEO of BirdEye. “Everyday, we help thousands of businesses, to be the best business. Today, it feels great to be the best business ourselves.”
The verdict is clear: BirdEye’s customer experience platform has been chosen as the best way to capture, analyze and promote customer feedback from a single dashboard. BirdEye’s suite of products includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, customer support ticketing, listings management, webchat, business insights, and competitive benchmarking. This offering is unmatched by any competitor, showing why BirdEye is best in class.
Here are some of the awards that BirdEye received in G2 Crowd’s Summer 2019 Report:
Online Reputation Management Awards
Enterprise Feedback Management Awards
Live Chat Awards
G2 releases Grid and Index Reports on a quarterly basis, ranking products based on reviews gathered from their community, as well as data aggregated from online sources and social networks. Global rankings are based on overall customer satisfaction, ease of doing business with, market presence, likelihood to be recommended and number of reviews using their proprietary algorithms.
These awards underline BirdEye’s preeminent position in the global marketplace when it comes to leveraging the power of reviews and improving customer experience at scale. Currently serving more than 50,000 businesses in 8 countries, BirdEye is poised for high growth in 2019 and beyond.
For more information, please visit birdeye.com/awards/
We are honored to receive this recognition from businesses using BirdEye. Everyday, we help thousands of businesses, to be the best business. Today, it feels great to be the best business ourselves.