Palo Alto, CA – September 1, 2020

Birdeye Named Market Leader In 2020 Live Chat Report Ahead of Drift, Intercom, Freshworks and Others

FeaturedCustomers released the Summer 2020 Live Chat Software Report to give prospects better insight on which live chat software would work best for their business according to real customer references - with Birdeye ranking in the #1 spot

Birdeye Named Market Leader In 2020 Live Chat Report Ahead Of Drift Intercom Freshworks And Others 1600273243472

Birdeye Named Market Leader In 2020 Live Chat Report

Birdeye, the most comprehensive customer experience platform for local businesses of all sizes, was named the #1 Market Leader in Live Chat software by FeaturedCustomers, beating companies like Intercom and Drift. This award comes less than two months after Birdeye was named the best company in online reputation by G2 for the tenth consecutive time and just a few weeks after Birdeye was named to the Inc. 5000 list of America’s fastest-growing private companies.

According to FeaturedCustomers, Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.

“We’re excited to be named as the #1 Market Leader in Live Chat by FeaturedCustomers," said Dave Lehman, President & COO at Birdeye “This recognition shows how vital our chat solution has been for businesses looking to connect with customers and prospects during these uncertain times, especially for our Enterprise customers.”

Birdeye Livechat is designed to help businesses of all sizes connect with website visitors easily and efficiently. Birdeye’s platform gives businesses the ability to get connected with website visitors in real-time, respond automatically through a customizable chatbot, or if no employee is available, make sure a representative can take the conversation to text messaging through email, text, and push notifications on their smartphones.

Birdeye’s Livechat is part of the Interactions solution that allows businesses to deliver world-class customer experiences at every touchpoint. Interactions provides seamless management of multiple communication channels and includes other recent and popular products such as Receptionist, which reads voicemail transcripts, then continues the conversation through text turning missed calls into found revenue.

Birdeye empowers businesses from 10 - 10,000 locations to get reviews, deliver text and email campaigns, communicate effectively and get customer referrals. The all-in-one easy-to-use platform offers businesses everything they need to be found, be chosen, and be the best.

Birdeye’s investments in artificial intelligence haven’t gone unnoticed being recognized as 2020 Artificial Intelligence Excellence Awards winner, with Athena AI powering customer experience at scale and Robin AI answering live chat questions automatically.


"We’re excited to be named as the #1 Market Leader in Live Chat by FeaturedCustomers. This recognition shows how vital our chat solution has been for businesses looking to connect with customers and prospects during these uncertain times, especially for our Enterprise customers."

About Birdeye

Birdeye is the most comprehensive customer experience platform. More than 60,000 businesses of all sizes use Birdeye every day to be found online through reviews, be chosen by customers with text messaging interactions, and be the best business with survey and insights tools. Founded in 2012, Birdeye is headquartered in Palo Alto, and led by alumni from Google, Amazon, Salesforce and Yahoo. Birdeye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

For more information, visit http://www.birdeye.com


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