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Rebekah Killgo of Mutual of Omaha Mortgage
- Mortgage Lenders
- Atlanta, GA
About this business
Location details
400 Galeria Parkway, Suite 1500, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified by Mutual of Omaha Mortgage
Rebekah Balkcom Killgo was very helpful and answered all my questions. She s very quick to respond and showed professionalism, at the same time very knowledgeable. I would repeat business with AmeriSave, the process was very easy and smooth. I willl definitely recommend AmeriSave because it has hardworking, friendly staff like Rebekah that makes a great company!
Verified by Mutual of Omaha Mortgage
General competence. Lisa was great, but seems to be the o ly piece of the puzzle actually capable of doing what she's paid to do. She's also the only one that would respond when I called her. Rachel on the front end sold me on service and expertise that the staff very obviously isn't capable of living up to.
Business response:
Dear Frank WP, We're sorry to learn of your dissatisfaction with our mortgage team but appreciate your kind words towards Lisa. Rebekah, not Rachel, appears to have worked diligently for you, based on our review of the file. File notes and call logs indicate quick response times and thorough explanations. The primary challenge in your transactions seems to have been related to verifying the proper source of your earnest money deposit and receipt of gift funds. There are strict limitations with the use of these types of fund... read more
Verified by Mutual of Omaha Mortgage
We just felt that The proper income and supporting documents should have been used prior to going to underwriting rather than having to submit more income and docs to get the loan approved.
Business response:
Thank you for your feedback, Andrew. I understand that the document submission process can be challenging, and I apologize for any inconvenience it may have caused. Your input is valuable, and I will use it to improve the experience for future clients. If there is anything further I can assist you with, please feel free to reach out.
Verified by Mutual of Omaha Mortgage
Poor, terse, confusing communication.
Business response:
I'm sorry to hear about your disappointing experience, Lindsey. We take your feedback about Rebekah Killgo at Mutual of Omaha Mortgage very seriously. Clear and comprehensive communication is one of our core values, and it's unfortunate that we fell short in this area. We will address your concerns and take steps towards improving our services. Thank you for bringing this to our attention.
Verified by Mutual of Omaha Mortgage
Connie was pretty rude in various interactions and emails with not only us but also our realtor. I would not refer these services to anyone solely because of her bad attitude.
Business response:
I'm sorry to hear about your experience, Brooke. It's important to us that our customers feel respected and valued at all times. I apologize if our interactions did not meet these standards. I will personally address this issue with Connie to ensure that this does not happen again in the future. Despite this experience, I hope you will consider Mutual of Omaha Mortgage for your future needs as we strive to provide the best customer service. I appreciate your feedback and the 4.50-star rating.
Verified by Mutual of Omaha Mortgage
Clear communication, proactive service, timelines met rather than missed
Verified by Mutual of Omaha Mortgage
The team was not responsive to my relator when he had questions and information he needed for the closing process. I gave direct feedback on the disappointing communication I was receiving and my feedback was pushed aside and not acknowledged nor did anything change. The team also did not take the time to fully understand our financial situation, resulting in many back and forth emails and me trying to guess what information was needed to move the loan forward. This was extremely frustrating as we were getting close to the c... read more
Business response:
Christine, thank you for taking the time to review my team at Mutual of Omaha Mortgage. I apologize for the lack of responsiveness and incorrect/pressuring information you received. We strive to provide the best customer experience possible, and I'm sorry that we did not meet your expectations. We will make sure to review and improve our communication, and take the time to fully understand each customer's financial situation to ensure a smooth process. Thank you for your feedback.
Verified by Mutual of Omaha Mortgage
Time zone differences and communication between all parties, felt like everyone was over assuming what everyone else was doing.
Verified by Mutual of Omaha Mortgage
Malfunction of the app where e- signing is done made things difficult for a short period.
Frequently asked questions about Rebekah Killgo of Mutual of Omaha Mortgage
How is Rebekah Killgo of Mutual of Omaha Mortgage rated?
Rebekah Killgo of Mutual of Omaha Mortgage has a 4.8 star rating with 465 reviews.
When is Rebekah Killgo of Mutual of Omaha Mortgage open?
Rebekah Killgo of Mutual of Omaha Mortgage is closed now. It will open on Monday at 9:00 a.m.