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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was told by the person who made my appointment it would 30-45 mins but when I got there they told me at least 1 hour and 30 mins,
Business response:
Your review is appreciated and we understand your frustration regarding the scheduling confusion you experienced. We recognize that this created an inconvenience. Clear communication about timing is important to us, and we take your feedback seriously as we work to ensure our scheduling information is consistent and accurate. If you would like to discuss this matter further, please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com.
Not good. No title and no car . In service for over a week. Can't get a straight answer on title been over a month.
Business response:
Thank you for bringing this to our attention. We recognize how important it is to have clear communication and timely resolution of these matters. Your concerns about not receiving straightforward answers are completely understandable, and we want to make this right for you. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss your specific situation and work toward a solution.
Had a warranty extension on the motor due to engine noise. Took it in, as the letter indicated that I was to do, and then I had to jump through hoops just to get it checked out an nd then they didn't even perform the test that was required for the motor replacement and told me it was my timing chain and it would be $6009 to get it taken care of. The also told me it was slow to start every time the technician tried to start it, which it's never done since I bought it. When I questioned them about it, the woman that took care ... read more
Business response:
We value your input and understand your frustration. We are sorry to hear that you feel this way about the service you received. Your feedback helps us understand where we can improve our communication and service delivery. We would appreciate the opportunity to discuss your experience further. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand your concerns and work toward a resolution.
1.Service department modifies what sales department call complimentary Full Service. 2. They don't hono credit cards unless customer pays % fee. Customers should be made aware of this policy so they can bring a checkbook. Luckily I had my debit card. 3.Waited about 15 minutes with car parked outside before finally able to pay and leave. 4. Seats not returned to proper position
Business response:
Thank you for sharing your detailed feedback about your recent service experience. We appreciate you taking the time to highlight these important points about our service process. We understand your concerns regarding the differences between what was discussed during your initial visit and what was provided in the service department. We recognize how important it is for our customers to have consistent information across all departments, and we value your input on this matter. We also understand your frustration with the pay... read more
My check engine came back on after I left. The gentleman told me they don't know how to work on BMWS after they started it. I asked for a quote on a few things and they never gave them to me. Very upset. Had to go to the local BMW place to get my vehicle fixed.
Business response:
We regret to learn about the difficulties you experienced, and we understand your frustration. Your feedback about our team's experience is valuable to us and we take your feedback seriously. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss your experience further.
The shop performed and charged for services that I did not request or authorize. It then took about 45 minutes to get the right person involved to remove the charges.
Business response:
We are disappointed to hear that you are frustrated with your experience. The situation you've described does not reflect the standards we strive to maintain. We would appreciate the opportunity to discuss this matter further and ensure this situation is properly addressed. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com at your earliest convenience.
Absolutely horrible service
Business response:
Thank you for bringing this to our attention. We understand your frustration and are sorry to hear that you feel this way about your experience. Your feedback is important to us, and we take all concerns seriously. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand what went wrong and work towards a resolution.
We had a 9:30 appointment and waited almost 2 hours for an oil change. T
Business response:
We are concerned to hear about the extended wait time you experienced during your scheduled appointment. We understand your frustration. We take all feedback seriously as it helps us identify areas where we can improve our scheduling and service efficiency. We would appreciate the opportunity to discuss your experience further and work toward a better solution. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can address your concerns directly.
Excellent staff, waiting area, friendly attention to details.
Business response:
Thank you for taking the time to leave us a review. We appreciate your kind feedback about our staff, waiting area, and service quality, but are concerned to see your one-star rating. We would appreciate the opportunity to better understand your concerns and work toward a resolution. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss your experience further and learn how we can continue to improve.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.