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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When I called, the AI system operator answered, and I got stuck in that loop for 15 minutes trying to get a reservation. Finally after calling back three times I got a person in service. Got appointment for next afternoon, which they squeezed me in. Appointment time was 3:30 pm. I arrived 3:25pm. I've had multiple oil changes on multiple vehicles done at this location and the longest amount of wait time is usually 90 minutes. Well, after waiting over two hours for them to completely acknowledge the service was complete, they... read more
Business response:
Your feedback is invaluable to us, and we understand your frustration. Your detailed comments help us identify areas where we can improve our processes and attention to customer care standards. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss your experience further and work to restore your confidence in our service department.
The service was not good at all the problems was not solved
Business response:
We are sorry to hear that you feel this way about your recent experience. We understand your frustration. Your feedback is invaluable to us as it helps us identify areas where we can improve our service quality. We take all concerns seriously and would appreciate the opportunity to discuss your experience further. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can better understand what happened and work towards a resolution.
My manifold on my 2017 GMC Terrain cracked so I took it in to Reliable Subaru in Springfield Missouri. After waiting 6 hours I drove it home. I noticed that it was making the same noise as before it was fixed. I took it back and the same mechanic fixed it again, another 6 hours. On the way home it started making the same noise. I now have an appointment to fix it for the third time. It will be another 6 hours and another 46 mile drive. When they fix it, IF they fix it I will go elsewhere for my repairs.
Business response:
We are sorry to hear that you feel this way about your recent service experience. Your feedback helps us understand where we can improve our diagnostic and repair processes. Please contact Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss how to address your concerns.
Hard to get call backs and reach the person who sold me the car.
The contact person was awesome! He always does a great job. Maintenance was another. My glove box was not put back together correctly after pulling out the filter to look at it. There was grease all over the glove box. Also grease on my light gray roof inside in the back. Looked like someone took their greasy hands and wiped them off on the interior roof liner.
Was given an incorrect maximum quote by my initial repair person. I agreed to services on the basis of this absolute max quote, and the basis that my car would be repaired by the next day. It was not done until the next week, and they tried to charge me over 300 more than I was told the repairs would be. They gave me a discount to get closer to the original quote, it was still around 100 more than I was told I would have to pay. Miscalculations happen, it was still ridiculous.
They charged me for work that didn't need done because they could never figure out the problem.
salesman was not clear and open about added programs to the purchase of the car.
Fourth time I have been to this dealer for the same problem--an annoying rattle in the left rear door. We drive over 100 miles one way and they still have not fixed it. 2024 Outback purchased there, but may be our last one from them. Everyone is really courteous, but that does not fix the rattle. Also the service mgr will not return calls.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.