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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
While on vacation my transmission went out on my 2015 Hyundai Sonata Hybrid. I towed it to the shop & waited for my $197. diagnosis. Under an hour later they called me and said the service tech couldn't re-create the problem after they "drove the vehicle" and found that there was nothing wrong. This was disheartening to hear as my vehicle could not go over 30mph. I told my advisor to come with me to drive the vehicle and that's when the actual truth came out, "we didn't actually drive the car out of the parking lot" my advis... read more
Business response:
We value your feedback regarding your recent experience with our service department. We understand how frustrating it can be when expectations are not met, particularly with your vehicle's diagnosis. Our goal is to provide accurate assessments and reliable support to all our customers, and we regret that we did not meet that standard in your case. To address your concerns and work toward a resolution, please contact Robert Beverly, Fixed Operations Director, directly at rbeverly@reliablecars.com.
When you get ready to check out you find out. There's a number of hidden charges added to your bill. They have started charging around a 3% credit card fee.
Business response:
Thank you for your feedback. We apologize for any confusion or frustration regarding the charges you encountered during checkout. We would appreciate the opportunity to address your concerns directly. Please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com, and he will assist you in resolving this matter.
The brakes that were installed are still squeaking. I have made two trips back to the dealership and sent two follow up texts. I am getting looks from other drivers.
Business response:
We apologize for the inconvenience you have experienced with the brakes. We understand how frustrating this must be, and we'd like to address the situation. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com, so we can resolve this issue promptly.
They stated that they changed my air filter but that wasn't a service I paid for. They just took it out and bent it all up after I told them I had replaced it recently and to not mess with it.
Business response:
Thank you for bringing this to our attention. To resolve this matter, we would appreciate the opportunity to look into the situation further. Please reach out to Robert Beverly, our Fixed Operations Director, at rbeverly@reliablecars.com so we can address your concerns and ensure this does not happen again. We value your feedback and look forward to assisting you.
RIP off fee for a diagnostic. The repair quote was twice anywhere else. Nobody to speak with at all all automated. Never going back.
Business response:
We regret to hear about your experience and appreciate your feedback. Providing transparent and competitive pricing, along with accessible customer service, is important to us. We understand your frustration regarding the diagnostic fee and repair quote and would like the opportunity to address your concerns further. Please reach out to Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can discuss this matter in more detail.
Having issue after issue with the used car I bought.
Business response:
We're sorry to hear that you've been experiencing ongoing issues with your used vehicle. We want to make sure your concerns are addressed properly. Please reach out to Paul Becker, our General Sales Manager, at Pbecker@reliablecars.com so we can work toward a resolution and assist you in any way we can.
Had a 10:30 appt. for oil service,multi point inspection and brake fluid drain/refill was there for 5hrs. Didn't any update for 3 1/2 hrs and I think is when they actually started work on my vehicle. I live 2hrs away and expect my appts to be done in a timely manner. It wasn't until I went up and hour and hour in half later did I get any kind update. Then I had to ask for my service report after paying. Saw that my back brakes pads needed immediate action but was not told about it. Now I have to make another 4 hour,round tri... read more
Business response:
Thank you for bringing this to our attention. We sincerely apologize for the extended wait time and lack of communication during your service visit. We understand how frustrating it must have been, especially given the long distance you traveled. Keeping our customers informed throughout their appointment is a priority, and we regret that we fell short in this instance. Additionally, it's concerning that your brake pad issue was not properly communicated to you during your visit. We agree that safety-related concerns like br... read more
Can rarely get a hold of anyone. They provided incorrect information regarding the issue with my vehicle. Was then lied to and basically called a liar when I pointed this out. They recommended service that was supposedly recommended by Hyundai to be completed regularly but there is no mention of this in the service schedule. Attempted to discuss this with management for clarification and to avoid this review, but they are never available when I call and will not rerun calls.
Business response:
We're sorry to hear about your experience and the frustrations you've encountered. To address your concerns thoroughly and restore your trust, please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com. He is available to discuss the situation and work toward a resolution that meets your expectations. We appreciate your feedback and the opportunity to make things right.
Considering I went in a total of 4 times for the same issue and it's still not fixed..... hasn't left me with high hopes that they will fix the issue or if they are just resenting the censor and charging me a small fortune. I won't pay another bill until they fix the issue that I've already paid for twice over.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the ongoing frustration and inconvenience caused by this situation. This is not the experience we strive to provide, and we understand how upsetting it must be to deal with repeated visits for the same issue. Please contact Robert Beverly, Fixed Operations Director, at rbeverly@reliablecars.com so we can work toward resolving this matter for you. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.