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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
First off, they immediately pushed me to replace the oil pan gasket for a "critical leak" when I asked why it wasn't critical when they sold me the car, they had no answer, it's had the very tiny leak since I bought the car .. in the picture I noticed that all the oil droplets were on the filter, not the pan... Sure enough after the oil chance, my critical leak is gone... They also tried to tell me I had to change my oil every year even though it only drive a couple thousand miles a year, when I asked what the shelf life of ... read more
Business response:
Thank you for your feedback on your recent service. We apologize for any confusion regarding the oil pan gasket and oil change recommendations. We strive to provide transparent and honest communication with all of our customers, and it's clear we fell short in this instance. Your experience does not reflect the high standards we set for ourselves, and we regret the frustration this has caused. Please reach out to Robert Beverly at rbeverly@reliablecars.com with your first and last name so we can address your concerns directl... read more
Wasted my time. Didn't have the parts for the repair scheduled by them. I let them pick the time and day and they still screwed it up again.
Business response:
Thank you for taking the time to leave a review. We sincerely apologize for the inconvenience caused by not having the parts needed for your scheduled repair. We understand your frustration and value your time. Please reach out to Robert Beverly, our Service Manager, directly at rbeverly@reliablecars.com with your first and last name to discuss your specific experience in more detail. We appreciate your feedback and the opportunity to rectify the situation.
I was there to have my car cleaned up after they overfilled my oil at an oil change and I drove it without knowing. This caused oil to cover the entire engine area and the inside of the hood. It took multiple trips and conversations for them to fully clean up their mess. The second time I brought it in for clean up I had been speaking to the guy at the counter about the issue for 2-3 minutes when he turned to the guy customer waiting a few feet to the side of me and starts talking to him about the issue. That guy was not my ... read more
I give them two stars because they more or less identified the problem. However, they would diagnose the car until I put a new battery in (certainly they have power source to make a diagnosis). They wanted to charge me $411 for a new battery. Got one for $200 at O'Reilly's and installed it myself. Secondly, they wanted to do the most expensive fix which was taking out the NIU unit, ship it to Pennsylvania to have it and a new key programed for the car. This would be upwards of $1300. A local locksmith was able to reprogram a... read more
Business response:
Thank you for taking the time to share your recent experience at Reliable Subaru. We appreciate your feedback and apologize that your visit did not meet your expectations. We understand your frustration regarding the diagnosis process and the repair options presented. We strive to provide accurate diagnoses and transparent service options. However, there may be situations where a low battery can impact certain tests. To discuss your concerns in more detail, please reach out to Robert Beverly at rbeverly@reliablecars.com at y... read more
Friendly greeting, identified car history and services for that day. Kept apprised on what filters might need replacing as additional work and replacement. In and out in reasonable time. Had great conversation with a sales representative when I walked around showroom floor on changes since my last purchase. Great experience.
Business response:
Thank you for your positive and detailed feedback! It sounds like you had a great experience, but I noticed you left a 1-star rating. If that was unintentional and you meant to leave a higher rating, we'd greatly appreciate it if you could update it. At your earliest convenience, please reach out to Robert Beverly at rbeverly@reliablecars.com to discuss further. Thank you again for choosing Reliable Subaru, and we look forward to seeing you again!
I bought a Mazda CX5 from Anna at Reliable Cars. She lied by ommission on a lot of things. I asked for a car with the same amenities that I had on my 2019 Mazda CX5. She sold me a car that didn't have power assist on the tailgate or a satellite radio . I let her know I wasn't happy. She said to come in and they would make it right. I had it for 2 weeks when I was a waiting for another car to come in. She didn't tell me I would lose over $3,000 on a trade in. Would not recommend her.
Business response:
Thank you for sharing your experience with us. We're sorry to hear that you are dissatisfied with your recent purchase and the communication during the process. We take concerns like yours very seriously and would like to address the situation to ensure a resolution. At your earliest convenience, please come by and ask to speak with Paul Becker. We appreciate your feedback and the opportunity to make things right
Took my Tucson in to have turn signal switch checked that had been replaced but still having issues. After about 6 hours I finally asked someone about the car, because no one was communicating with me that was supposed to. I was told their doing some checking and he (Brenton) would get back with me. More waiting and I had to ask Brenton as walked by me, he wasn't going to update me. Time passed, finally I was in formed I was needing to pay $1500 for a new head light assembly and wiring harness. I told him I didn't have that ... read more
Business response:
.We understand your frustration with the recent service experience at Reliable Subaru, particularly the lack of communication and the proposed repair for your Tucson. We sincerely apologize for the inconvenience and disappointment this caused. To ensure your concerns are addressed properly. Please reach out to Robert Beverly, our Service Manager, at rbeverly@reliablecars.com. Thank you for your feedback.
They tried handing over my car keys with my car broken instead of a manufacture recall. Then lied and said the car was like that when I brought it in for service. Total BS for a dealership.
Business response:
We sincerely apologize for the experience you've described. This is not the standard of service we aim to provide, and we take your concerns very seriously. We would like to investigate this matter further and address it appropriately. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to resolve this issue.
Will never go back again. Charged me $20 for injector cleaner that I told them before the service I didn't want. They refused to take it off the bill, also the employee I was dealing with was very rude.
Business response:
Thank you for taking the time to share your recent service experience at Reliable Subaru. We apologize that you were charged for injector cleaner you specifically declined and that the employee you interacted with was rude. This falls far short of the exceptional service we strive to provide. Please reach out to Robert Beverly, at rbeverly@reliablecars.com at your earliest convenience to discuss your experience in more detail.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.