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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When we test drove the traverse they had just got it and hadn't run it through the shop nor cleaned it. I've worked on cars for over 30 yrs. I told them something wasn't right with the front end. Either front struts or cv joints. They said they would take a look. When we picked it up it was apparent they had NOT done anything about it. Salesman said make an appointment with the shop. I work 65 hrs a week and didn't have time to take a day off and take it to them. Took it for first oil change and told them to drive it. Cause ... read more
Business response:
Thank you for sharing your experience with us. We apologize for the issues you've encountered with your Traverse and for the inconvenience it has caused. To resolve this matter and ensure your concerns are properly handled, please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Thank you for bringing this to our attention.
Terrible service department. I've taken my vehicle in many times and they have fixed nothing. I would not recommend the service department to anyone and would not go back
Business response:
We sincerely apologize for the issues you've encountered with our service department. We take your feedback seriously and would appreciate the opportunity to make things right. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience so we can discuss your concerns in detail and work toward a resolution. We value your feedback and hope to restore your confidence in our service.
Intentionally schedule my oil change before our long drive from MO to California, yet few hours while in Nevada (June 30), my car signalled low oil. It was low and dark/dusky, no way it has been oil changed. Have to schedule appointment at Redding where I am assign for my job.
Business response:
We apologize for the inconvenience you experienced during your recent trip. We strive to provide thorough and reliable service, and we regret that this did not happen in your case. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. He will be able to assist you in resolving this issue and ensure your car receives the attention it needs. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Dealer refused to work on my car. They said turbo was missing couple mounting bolts and one of the small hose clamps was not OEM. They said I need to take car to mechanic to have those issues fixed before dealer would look at car to see about original issue. I'm 51 and this is a first for me. I would think the Subaru dealer would know more about what bolts to use or what type of clamp they want to see. I will not be returning!!!
Business response:
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered regarding the service on your Subaru. We understand your concerns and want to address them promptly. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. We appreciate your feedback and the opportunity to resolve this issue to your satisfaction.
The first day I was there the salesman offered the car for a price. I considered the offer but when I went back ready to buy the can the price had gone up by $1,000. The salesman knew he had made the offer but he couldn't find the offer in writing so I let it go. Then he sent me to the kids who sell insurance to back up the warranty. High pressure is an under statement. I finally agreed just to get out of the office. All together it was an expensive, unpleasant experience. Never again
Business response:
Thank you for sharing your recent experience at Reliable Subaru. We sincerely apologize that the price of the car increased between your initial visit and your return, and that the pressure tactics employed during the financing discussion were unpleasant. We take customer feedback very seriously and want to understand the situation better. To discuss this further and explore how we can regain your trust, please reach out to Paul Becker, our Customer Relations Manager, at pbecker@vtaig.com at your earliest convenience. We val... read more
Hyundai lost in a class action lawsuit for their known bad Theta engines. Reliable Hyundai replaced my bad Hyundai engine with an another even worse bad engine that only went 52k. Reliable said they had to run some tests and tell me my replaced bad engine needs replacement at a cost of $8k for a "used" replacement engine?! In my opinion Hyundai and Reliable Hyundai do not stand behind their products. I talked to Reliable's service mgr, Hyundai customer service, Hyundai customer satisfaction and finally the BBB who is respons... read more
Business response:
Thank you for contacting us and sharing your experience. We apologize for the repeated engine problems you've encountered with your Hyundai and the frustration this has caused you. Please reach out to Robert Beverly directly at rbevery@reliablecars.com at your earliest convenience to help us understand your experience further. We value your business and hope to regain your trust by demonstrating a commitment to customer care. Sincerely, The Reliable Subaru Team
Our salesman was great, we picked out the car got everything agreed on and signed an agreement then this where it went to the worst buying experience we ever had. When we got to the new lot to sign financing he would not stop trying to sell more coverage. We told them we could not go over $500 on payment but he kept trying to sell more and more we told him no over 15 times. We got in his office at 6:10 at 7:30 we were still arguing. I will not buy another vehicle there.
Business response:
Thank you for your feedback. We appreciate you acknowledging the positive experience with our salesperson and apologize that the finance portion of your car buying process fell short of your expectations. We would like to discuss your experience further and ensure you feel valued as a customer. Please reach out to Paul Becker directly at Pbecker@reliablecars.com at your earliest convenience. We value your business and hope to regain your trust. Sincerely, The Reliable Subaru Team
Took a week to replace an o2 sensor. ALWAYS had to make the call never got updates without calling first. Warranty I bought from Reliable did not cover sensor. Reliable made money selling me the warranty and then made money when the warranty didn't cover issue. Funny how that works
The service desk gentlemen seemed upset when I politely questioned the pricing of the oil change (it was higher than usual), they didn't place a new sticker on my windshield or reset my service reminder in the dash, and they never run it through the car wash, which is included in the service, and I even reminded them to do it this time. I'm probably going to take it elsewhere after exclusively using them for five years.
Business response:
We're sorry to hear that your recent service experience at Reliable Subaru fell short of your expectations. We understand your frustration about the pricing discrepancy, the missed service reminders. We value your loyalty as a customer for the past five years, and we'd like to regain your trust. To gather more details, we kindly ask that you reach out to Robert Beverly at rbevery@reliablecars.com at your earliest convenience. Sincerely, The Reliable Subaru Team
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.