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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst service ever. Had a 9am appt. Was told 1 to 2 hours, didn't bother looking at it until 1pm. My local mechanic took care of the problem they couldn't. Wanted to charge a ridiculous amount for something that had nothing to do with the issue I was having! Will never use them again!
Business response:
Thank you for your review of Reliable Subaru. We sincerely apologize for the terrible service experience you had during your recent appointment. We also apologize if the recommended service was unrelated to the problem and seemed unreasonably priced. To ensure a swift resolution, we would appreciate the opportunity to discuss this further. Please reach out to Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Sincerely, The Reliable Subaru Team
I went in for recall work, and left with a knock in my steering wheel! They advised me to get it fixed there to the tune of $381!! Could it be coincidental that this knock happened while I was in the waiting room waiting for my recall work to be done??
Constantly try to up charge and add to service.
Tires were supposed to be replaced buand balanced but was not as per purchase agreement and invoice.
When I left the place, my cell phone would not connect to my car. I had to do a factory reset on my car and it still took 24 hrs to connect. I hate going to get my car fixed and come home with more problems!! Anna, one of the workers was the best in getting me set up to hopefully fix the problem.
Business response:
Hello there, we're sorry to hear about the inconvenience you experienced with your car's connectivity after visiting us. We appreciate your feedback and will take steps to ensure a smoother customer experience in the future. Thank you for recognizing Anna's efforts in assisting you. If you have any questions, please contact Robert Beverly at rbeverly@reliablecars.com.
They wouldn't fix the issue because a different Mazda dealer installed the brake light. So then charged me $99 for ordering a $12 license plate bracket for the front of the card. But they won't charge me again when they install the bracket.
Business response:
We apologize for the inconvenience you experienced. We strive to provide excellent service and will use your feedback to improve our processes. Please reach out to Robert Beverly at rbeverly@reliablecars.com if you have any further concerns. Thank you for bringing this to our attention.
People were nice.But I felt like they wanted to take advantage of older people.
Business response:
Hi there, we appreciate your feedback and take your concerns very seriously. We strive to provide a positive experience for all customers, regardless of age. Your feedback will be shared with our team to ensure we are delivering the highest level of service. At your earliest convenience, please contact Paul Becker pbecker@reliablecars.com to discuss this further.
I had a 2:00 PM appointment for an oil change. Nothing more, It took from 2:00PM until 4:25 PM for that appointment to be concluded. I have always had good service at Reliable, perhaps they just had a bad day, but that is unacceptable.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the extended wait time during your recent visit. We appreciate your loyalty and feedback, and we'll work to ensure a smoother and more efficient experience for you in the future.
Will not be returning there. They didn't fix what I came in for so I had to go back AGAIN.
Business response:
Hi there, thank you for sharing your feedback with us. We're sorry to hear about your experience. Please know that we take your comments seriously and will work to improve our service. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.