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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Was told by my salesperson who sold me the car that my first oil change is free. When I brought it in for said oil change, the service manager told me that only the oil was actually free, and proceeded to tell me what the first visit should consist of: oil change, tire rotation. I was still stuck back on "only the oil is free, (not the labor), " that i wasn't fully focusing on the things he said needed done this time. Had I really thought about it, I wouldn't have agreed to a tire rotation for a car that is less than 6 month... read more
Business response:
We're sorry to hear about your experience. We appreciate your feedback and will use it to improve our service moving forward. Thank you for bringing this to our attention. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
I was quoted 3 hours for additional services that I had not originally scheduled that day. I had that much time to spare and pumping supplies for that time so I agreed. 8 hours and no update later I called in and found out my care still was not ready.
Business response:
Hi there, thank you for sharing your experience with us. We apologize for the delay in servicing your vehicle. Your feedback is important to us and we will use it to improve our communication and service efficiency in the future. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
The people there are all VERY "nice," but ultimately you're being glad-handed & coddled so they can find a way to justify charging you thousands of dollars. They lie without compunction. UNTRUSTWORTHY. They will "reliably" lie to your face, sweet as pie, saying whatever is necessary to keep you hooked in, & offering coffee & cookies. They changed their story 3 or 4 different times, kept my car for a full day (supposedly I would only be charged $160 diagnosis fee) & THEN said they needed $1300 for parts to continue to try and... read more
Business response:
HI there, we apologize for the experience you had with our service. We strive for transparency and trustworthiness, and we understand your frustration. Please reach out to Robert Beverly at rbeverly@reliablecars.com directly, so we can address your concerns and work towards a resolution. Thank you.
CHECK THEIR REPUTATION BEFORE YOU DO BUSINESS WITH THIS SHODDY COMPANY. I went for a service on my Santa Fe. Which is known for engine failure. After confirming that Hyundai WOULD NOT replace the engine, they offer for an engine replacement for $4000 (not including their outrageous service costs) about 7-8000 after it's said and done. Then they offer me $500 for a 2017 Hyundai Santa Fe ultimate edition and claim it's what they would get at auction. The catalytic converter is worth more than that alone. Then have the audacity... read more
Business response:
Hi there, we apologize for any inconvenience you experienced during your service visit. We strive to provide transparent pricing and will address your concerns with our team. Please contact Paul Becker pbecker@reliablecars.com directly if you would like to discuss this matter further. Thank you for your feedback.
Wes the sales manager is not customer orientated! Read between the lines!
Business response:
Hi there, thank you for sharing your feedback with us. We aim to provide excellent customer service, and we're sorry to hear about your experience. We appreciate your input and will take it into consideration for improvement. At your earliest convenience, please contact Paul Becker pbecker@reliablecars.com to discuss this further.
Not that great went in for engine actuator fluid change. Service department was clueless of where it was located so I left with brake fluid change instead. Made them note on receipt that was engine actuator change that way when part fails from inability of service department that it should be covered under warranty. They even told me that the reservoir was on firewall which it is not.
Business response:
We apologize for the confusion and inconvenience during your visit. We appreciate your feedback and have noted your concerns for future improvements. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Came in for an regular oil change, tire rotation, and a reapplying of Zaktek. They tried selling me on air filters which weren't needed which would have been understandable, but when they went over the charges, they skipped the air filters (perhaps they mentioned them, but I saw them on the list and waited for their mention and didn't hear it). They also didn't apply the Zaktek like they said, and we know they didn't because the car was still dirty on the outside. We also always get a call from Subaru asking for reviews afte... read more
Business response:
Thank you for sharing your experience with us. We apologize for any miscommunication regarding the air filters and the application of Zaktek. We appreciate your feedback and will use it to improve our services. If you have any further concerns, please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Vehicle was unable to be repaired, even with an extended warranty.
Business response:
Hi there, thank you for sharing your feedback. We apologize for any inconvenience you experienced with your vehicle. If there's anything specific we can assist you with, please don't hesitate to contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
They had my car for the second time, due to the same original problem, from August to the end of November. Before finally telling me they didn't know what was wrong, couldn't fix it, come get it. My only positive was the manager helping me out the best he could.
Business response:
We apologize for the inconvenience you experienced with your car. We understand your frustration and appreciate your positive feedback about our manager. We'd like to investigate this further to ensure it doesn't happen again. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.