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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Always a poor experience. Bad customer service attitude, long delays, constant miscommunication or no communication at all. Every single visit for years has had a customer service issue. I only stayed because we had a contract. I will never buy or have a car serviced here again.
Business response:
We're sorry to hear about your poor experience. We appreciate your feedback and we'll work on improving our customer service. If there's anything specific you'd like to discuss, please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience. Thank you.
Worst new car service department I've ever seen they overbooked and underserve every single customer and they are not afraid to take your money for doing nothing looking at new brands based on this dealership alone
Business response:
We're sorry to hear about your negative experience with our service department. We strive to provide excellent customer service and we apologize for any inconvenience caused. We value your feedback and will address these issues internally to ensure a better experience for our customers. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
My husband and I took our 2014 Santa Fe on a trip to Pennsylvania on November 8, 2023. While driving the Santa Fe, every time I put my foot on the brake I heard a grinding sound. When we return from our trip, I will be bringing our Santa Fe in to be checked and repaired as needed at no cost to us.
Business response:
We're sorry to hear about the issue you experienced with your brakes. Our team would be more than happy to assist you and ensure that your Santa Fe is checked and repaired as necessary.
You have to watch the bill. They will overbill. They charged me for the oil and filter on my free oil change when I had some other things done. I will get my service elsewhere.
Business response:
We apologize for any confusion regarding your recent service. We strive to provide transparent billing and will address this issue with our team. If you have any further concerns, please reach out to us directly. Thank you for your feedback.
Had a1:15 appointment. Just an oil change air filters replaced and tires rotated. Not a big deal. Until 2 hours later they were finally getting done. Had to clean my windshield, some how got grease or on it. Hmm, strange. Probably will move on to a different brand.
Business response:
We apologize for the delay and any inconvenience. We value your feedback and would appreciate the opportunity to discuss this further. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
I was waiting 3 hrs to do oil change rotate tires with 3 other people same time when I ask my car was sitting out front for 30-45 min then they got my paperwork so probably won't go back.
Business response:
We apologize for the extended wait during your recent visit for an oil change and tire rotation. Your time is valuable, and we should have provided a more efficient service. We hope you'll consider giving us another chance in the future. If you have any further concerns or questions, please don't hesitate to reach out. Please contact Robert Beverly at rbeverly@reliablecars.com at your earliest convenience.
Terrible service, will not go back.
Business response:
We're sorry to hear that you had a negative experience with our service. Your feedback is important to us, and we'd like to learn more about what happened to make improvements. Please contact Robert Beverly rbeverly@reliablecars.com at your earliest convenience. Thank you for sharing your feedback.
I had to get my engine replaced. It was under warranty. They had my car for a month and a half and refused to keep me updated. When I would call they either would not answer or I was talk to the Mazda side that would give me what little information they had. I had a Hyundai case worker she was very nice but the repair center would not give her information either, if it weren't for the fact it was free to fix I would never go there. I will never buy from reliable Imports ever again
Business response:
We are truly sorry to hear about your negative service experience. Providing top-notch service to our customers is our utmost priority, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised to ensure they are addressed promptly and that such problems do not recur in the future. We genuinely appreciate your business, and we would like to make amends. If you are willing, please reach out to us directly so that ... read more
The insulation under my hood is flopping around. They had to replace it shortly after I bought the car. But they didn't bother putting any of the push pins back in. Tried to tell me I needed new air filters. Mine are all but white. I'm sure they didn't take pictures of my filters.
Business response:
We apologize for any inconvenience or dissatisfaction you experienced during your recent service visit. Providing excellent service is a top priority for us, and we are disappointed to hear that we did not meet your expectations. To address your concerns and ensure we improve our service standards, we would appreciate more specific information about the issues you faced. Please contact us directly so that we can discuss your experience in detail and work towards a resolution.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.