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Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
3 1/2 hours for an oil change?!
Business response:
We apologize for the extended wait time you experienced during your appointment. Our team understands the value of your time, and we sincerely regret any inconvenience caused. To improve our service and ensure timely appointments for all our customers, we are actively looking into the root cause of the delay you encountered. Our goal is to implement measures to streamline our processes and minimize wait times. Your feedback is crucial in helping us enhance our services, and we appreciate you bringing this matter to our atten... read more
I believe the service at reliable Subaru is very bad,the waiting time for service is way to long.I think they believe there time is much more valuable than the customer s they take advantage because there the only game is town
Business response:
We apologize for any inconvenience caused by the long wait times for your appointment. We understand how valuable your time is and we strive to provide timely and efficient service to all of our customers. We are sorry that we fell short of meeting your expectations on this occasion. We would like to investigate this matter further to ensure that we are providing the best possible service to our customers. Please let us know if there is anything we can do to make it up to you or if you have any additional feedback to share.
Had an appointment yet Took over 3 hrs for oil change and tire rotation.
Business response:
We apologize for any inconvenience caused by the long wait times for your appointment. We understand how valuable your time is and we strive to provide timely and efficient service to all of our customers. We are sorry that we fell short of meeting your expectations on this occasion. We would like to investigate this matter further to ensure that we are providing the best possible service to our customers. Please let us know if there is anything we can do to make it up to you or if you have any additional feedback to share.
1- Service took just over 2 hours and I arrived 10 minutes early for a set appointment for basic oil change and tire rotation. The service prior took just over 3 hours, and my key was lost when it was done. 2- Attempted to up sale a filter replacement for $93, which I went to a local auto parts store and bought for 25 and replaced myself in under 2 minutes. 3- They questioned an oil service coupon that I had received in my email literally 2 days prior, said it would need to be approved by the service manager. The expiration ... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Took two and a half weeks to get in for a warranty-covered repair that was causing the car to be completely inoperable. It then took another two weeks for them to claim the car was fixed and return it to me with the problem not fixed. When I called back I was told it would be another two weeks for me to get the car back in, even though they didn't fix it the first time. Took me a month and a half to fix an issue that should have been handled within a week, and there was zero communication throughout though I tried to call, t... read more
Business response:
We're sorry to hear that you were not satisfied with the services you received. We strive to provide exceptional service and meet the expectations of our customers. Your feedback is important to us, and we would appreciate more specific details about your experience so that we can address your concerns appropriately. Please contact our customer service department directly with more information about the services you received and the specific issues you encountered. We want to understand the nature of the problem and work tow... read more
Terrible customer service; they never answer the phones and cant complete simple requests despite us communicating it to them
Business response:
We sincerely apologize for the difficulty you experienced in trying to reach us by phone and for the lack of call backs. Effective communication is essential to us, and we deeply regret any inconvenience this may have caused. We take your feedback seriously and will investigate the issues with our phone system to ensure that our customers can easily reach us and receive timely call backs when necessary. If you have any specific details or concerns you would like to share about your experience, please do not hesitate to reach... read more
After I closed the loan, signed all papers from the lender, had keys in hand, they decided my proof of residency was still not acceptable to them and gave me until noon the next day to get them something else or they would call the police and report the car stolen.
Business response:
We are sorry to hear about your negative experience, and we genuinely want to help address your concerns. To assist you effectively and work towards a resolution, we kindly request more specific details about your experience. Your feedback is essential in helping us understand the issues you encountered and make improvements to our service. Please feel free to provide additional information or clarification regarding your concerns, and we will do our best to address them promptly.
I would never recommend this dealership to anyone. It took them 3 times to order a part for my car, each time I went it took 3 hours for them to tell me they had ordered the wrong parts. Three trips and 9 hours later they finally got it. I talked to others there and they all said the wait was always very long.
Not my car. Totaled Dec 2022. Taken by insurance company for salvage.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,525 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open at 8:00 a.m.