Rite Rug Flooring

Amy L 

on BBB

5 years ago

We want to take a moment to thank Kevin W***** for all his time and commitment to our carpet buying experience. We are thrilled with our new carpet. We love the color and thank him for the suggestion. The installers were professional and quick. Thanks again to Kevin and all the staff at RiteRug for their help. We appreciate the professional expertise. 

Laurie 

on BBB

5 years ago

I was very pleased with RiteRug from start to finish! Jim S******** was very professional and made sure I was aware of all the options for vinyl plank flooring that they carry. He was understanding when I had to postpone the job and he drove the van himself over 2 hours away to pick up the flooring I wanted so that it could be installed as soon as possible! The installers were on time, did a great job and left the house clean when they were done. I highly recommend Jim and his company for any kind of flooring (including carp... read more

Jackie A. 

on BBB

5 years ago

I love my hardwood flooring! I did experience an issue, but Amanda in the Customer Service Department, was absolutely wonderful. I knew that she would see to it that I was happy. She went above and beyond to make sure that I was 100 percent thrilled with my floor. 

Michael S 

on BBB

5 years ago

We were first time carpet buyers so it was all new to us. Rick at the north High St. store was very helpful and was able to answer all our questions. No high pressure. After the install we did have a few issues. It turns out our old vacuum cleaner was pulling up strands of the new carpet. We ended up having to purchase a soft carpet vacuum cleaner for this type of carpet. We also had an issue with several strands in just a few places had come up. I called Rick and he filed a complaint. The next day Amanda from customer servi... read more

Iran W. 

on BBB

5 years ago

In August 2019, Our church had new carpet installed by Rite Rug and to my complete amazement they handle this huge job with the greatest of ease. Everything I could have hoped for was done, and Amanda E*** was outstanding in the Customer Service Department guiding me through the process, and working overtime to make sure the out comes were near prefect. I believe they deserve 5 stars for the great work they had done. 

robert J 

on BBB

5 years ago

Mercedes T******* was very knowledgeable and extremely helpful in getting my problem resolved. In these times customer service is not always what it should be, but Mercedez provided excellent customer service. Thank you 

Nuha N 

on BBB

5 years ago

I’m pleased with the service I received from customer service Jasmine was the best customer service person she worked with me with any issue I had solved it quickly to my satisfaction thank you Jasmine 

MIchael S 

on BBB

5 years ago

There were issues on the install that were frustrating and we almost gave up, but Rite Rug stuck with it and made it right. I am happy with the final install. 

Patricia F 

on BBB

5 years ago

I have used Rite Rug 3 times in the past year (2019-20). The sales folks in the showroom are very helpful too! They laid beautiful carpet in my living Room and did an excellent job. They also tore out old carpet so I could simply have my hardwood floors back. They also laid carpeting down my basement steps. Both living room and steps were done very professionally and look absolutely beautiful. The carpet crew - 2 different crews and install days - were very professional and courteous. Absolutely no complaints. I also had two... read more