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Rumpke - Mt Sterling District Office
- Waste Management Solutions
- Mt Sterling, KY
About this business
Rumpke Waste & Recycling has been committed to keeping neighborhoods and businesses clean and green since 1932 by providing environmentally friendly waste disposal solutions and recycling options. Headquartered in Colerain Township, Ohio, just outside of Cincinnati, Rumpke is one of the nation’s largest privately owned residential and commercial waste and recycling firms, providing service to areas of Ohio, Kentucky, Indiana and West Virginia. Rumpke divisions include Rumpke Recycling, Rumpke Portable Restrooms, The William-... read more
Location details
268 Midland Trail, Mt Sterling, KY, 40353, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The last 90 days in several occasions they have not picked up my trash. This month they've missed 3, My service day is Thursday when trash was not picked up, I called to complain I was told it was going to be investigated that was on a Thursday. I called Friday to confirm pickup since they missed Thursday and was told they don't have a dispatch and I would have to wait until I got home to see if it was picked up,... it was not I had to wait till Monday to speak with customer service and then I was told I had to wait another ... read more
First time in 20 years I've had an issue with Rumpke has been in the last year, I've had two major issues one with them not picking up trash that their contracted to do and two the rude customer service you get when you call to talk to them about it. The funny thing is is I only had two extra bags two extra small items an ironing board in my regular can and they refuse to pick it up but picked up next door neighbors 16 bags of garbage he had laying out on his curb interesting called rumpke and they basically said they'll try... read more
HORRIBLE! They just started picking up my trash and billing me when I never called to start service and they will not remove the charges. I started official service and they have not picked up my trash 1 of the 3 weeks. Customer service is extremely rude and not helpful. Not sure how you can charge people for a service you don’t have a call for setting up.
Would give zero stars if that was an option. The week before Thanksgiving we paid to have a dumpster delivered to our home. We asked to have the dumpster for one week, and we paid for one week. The next week we expected it would be picked up but it never was. No big deal, it was a holiday week and we figured that threw it off. But they didn’t come the next week. And then started the issue of getting it removed. The tenants that are renting the home as well as my husband and myself made multiple attempts to reach someone abou... read more
I can see that Rumpke is consistent, as my compliant is similar to the others. I pay for a service and I found it to be subpar. When Rumpke employees do decide to empty my trash bins they are sloppy and poorly done. They leave trash scattered all over the ground and it wasn’t there before their pickup. Isn’t sanitation and waste concerned about the environment. I’m not saying pickup every bit trash, but it always looks worse than before they came. I understand that being a trash must be a disguising job but there should be s... read more
Driver intentionally did not pick up on Monday - then again on Thursday leaving our business to deal with a week's worth of trash. The company promised us to have someone out Friday morning - they never showed up. Then promised to have someone out Saturday morning - they never showed. It's obvious this company has zero concern for their customers. And it is equally obvious they have no desire to hold their employees accountable for providing customer service, as this driver has been a continual problem and reported on numero... read more
Worst online billing of any company I ever dealt with. I travel a lot for work and I'm never home. Auto pay has way to many issues. All my other auto pay providers the payment process works just fine. My trash collection was shut off because auto pay wasn't working. No notice from Rumpke. Just stopped collecting. Wife was very upset. Happy wife, happy life.
We got Rumpke's service on Dec 23, 2022. Dec 28 was the first and only time they picked up the garbage. When we called the lady I talked with, assured us that they could pick up the garbage in the driveway since there is a school next to this house and it is dangerous. I've called at least 3 times a week, sent emails, and our trash hasn't been picked up for 3 weeks. They have not responded to my emails and they told me that it would take 10 business days to give us an answer. I also told the lady I spoke to today when our ga... read more
My son is my neighbor and picked up some of my trash and the driver realized this and I was sent an invoice. I called Rumpke was told they would remove the invoice. 6 months later right after Christmas I get another invoice. When I call Im told the driver again saw boxes with my address. I explained that the holiday just past and shipping boxes w gifts may have different addresses. The rep the. Told me I needed to show proof of invoices from another waste removal company. I then spoke w a manager Aubrey who was not helpful a... read more
Frequently asked questions about Rumpke - Mt Sterling District Office
How is Rumpke - Mt Sterling District Office rated?
Rumpke - Mt Sterling District Office has a 4.2 star rating with 1,692 reviews.
When is Rumpke - Mt Sterling District Office open?
Rumpke - Mt Sterling District Office is closed now. It will open on Monday at 8:00 a.m.