Rumpke - Mt Sterling District Office

Nicole R 

on BBB

3 years ago

Terrible service they pick when it suits them had them for years took over the company we had prior. Dont ever cancel they will say it takes fourteen days before they pick up your trash and can. Will not be a return customer! I would rather pay someone else double the price before I go back to that company! 

Elizabeth K 

on BBB

3 years ago

moved to a new house and called rumpke for trash service since its the only trash company in my area. they told me to set my trash out and they would pick it up that week... never showed... i called every week for 5-6 weeks straight telling them they never picked my trash up, had to rebag it almost every day because animals would get into it but i didnt want to miss my opportunity to have it picked up since they didnt give me a day or time for pick up, anyways after 6 weeks they called and said thwy couldn't drop my trash ca... read more

Nathan M 

on BBB

3 years ago

Your service *****. I requested service on April 6th to begin April 27th. I received a call back on April 15th to set up service. You never set me up in the system and then did not collect my trash this morning. Now you say there is nothing you can do. You absolutely can come pick up the trash. You screwed up. You should fix the problem. What a pathetic excuse for a company. 

Dan A 

on BBB

3 years ago

Rumpke doing excessive charges. I pay every 3 months, When I first started it was 69.94, next 3 months it was 73.15, then 3 more months it was 73.83 and this last bill I received was 93.18. Not only did the monthly charge increase, so did the fuel charge on top of that. I have no other choice but this company at this time and they know it and everyone in the area is complaining. There needs to be an investigation into their business practices. 

Tabetha H 

on BBB

3 years ago

I canceled my service on March 17, was told they would not take the recurring payment of $97 out on the 3/25 and they had ***** days to pick up the garbage cans. They took the $97 out on the 3/25, when I called they then told me I would get my refund when they picked their garbage cans up. That was never told to me from the beginning, this call was placed on March 31, and they told me it had been dispatched and someone would be there Friday April 1 to get garbage cans, my refund would start that Monday 4/4 and could take unt... read more

James C 

on BBB

3 years ago

Didnt pick up my trash and refused to come back and get it. I was told I had to bring it to the landfill because the driver told them he stopped and we didnt have anything sitting out. Poor customer service to say the least. I pay them to come out and pick up my trash, not for me to drive it to them. 

Suzy H 

on BBB

3 years ago

I would rank this company even lower if I could! 2 weeks ago one of the rumpke drivers felt that he didn't need to pick up 1 of the 2 garbage cans. Today he took a self purchased can. I called and reported it to the company. The company WILL NOT REFUND MY CAN!! I Have 2 toddlers and a daughter that has a colostomy bag, I hope they have fun picking up the bags off the ground. 

Mary M. 

on BBB

3 years ago

Rumpke has missed picking up my garbage three times in the last 4 months. Customer service states that they will return and pick up the missed garbage within 24 to 48 hours. My experience is that this does not happen. If you read these reviews this a recurrent problem with many of their customers. Apparently, they do absolutely nothing to rectify the problem. Illustrates that they do not care about their customers. 

Beverly R 

on BBB

3 years ago

I think there service is unacceptable!! Unfortunately we have no other options!! They continue to not empty my trash!!! My bill is paid and they have had to credit my account so many times. I get asked the same questions every time I call!! My neighbor's trash gets emptied. Three people just across the street!! ***!!!!