SCW (Security Camera Warehouse) continues to amaze me!!! I just got off the phone with one of their tech support employees named Andrew. One of my 8 cameras was showing No Link and nothing I could do would resolve the problem (cold boots, switching camera inputs, etc.). Andrew resolved my problem over the phone in less than 5 minutes. Not only that, but Andrew guided me on my questions regarding updating my firmware and resetting my password that I misplaced/forgot. I had simply always used the Unlock Pattern to make changes.Considering my NVR system just past the 3 year warranty mark, I thought I was going to be faced with the purchase of a new NVR. I did not realize that SCW offers FREE Tech Support FOREVER on their systems!! How unbelievable is that? Considering I did not purchase the extended 5 year warrant, I was fully prepared to pay $650 for a new NVR. Andrew was able to have me check in minutes if the affected port was getting power which it was. For some reason, I feel $650 richer today ;-)
FWIW, I bought my home security system (NVR-ADM8P) from SCW in June of 2019. I am extremely security minded for the welfare of my family, home, cars, etc.. I did extensive research on camera systems and was always concerned about getting camera systems direct from Chinese manufacturers (Lorex, etc.). Although components in these SCW components come from China, I trust the customization of the security features, etc.. that SCW does that helps secure My NVR and 8 cameras. Most of all, I REALLY like the USA tech support of SCW. This is only the second time in a little over three years that I have had to use their tech support. Both of my experiences were more than wonderful.
HIGHLY, HIGHLY recommend SCW for your security needs whether it be for residential or commercial purposes. I happen to run a home based business and appreciate the feeling of security this system brings to my family and myself as a business owner.
Thank you so much for your kind words, J. We really appreciate you taking the time out to share your experience with us.