Don Schneider on Angi
8 years ago
05/30/2013, 01:56 AM
Good showroom with plenty of options to look over.Pleasant staff at their offices. Good guy showed up at the house right at the scheduled time to give me a quote a few days after I called. No hard sell butdefinitely wanted to sell you the biggest piece of glass he could. Did not hard sell the ShowerGuard coating which I did not want and did not get. I asked for a little bit of custom work in that I wanted a frameless installation but I wanted a top frame bar supporting the non-door panels so that when the inevitable shower door slam occurs everything stays solid. I had seen several installations of the type I was getting and the panel in line with the door was always a little wobbly. No problem for them to add the top support. I also wanted a 30? towel bar mounted off center in one of the pieces of glass. He did not look comfortable when I requested mounting it off center saying they always center their towel bars so, since it was not critical to me, I decided to not get the glass installed towel bar. The quote guy asked me how I?d heard of them ? standard good marketing question. I told him, accurately, that I?d done a web search and found several Houston vendors. I did not tell him about Angie?s List. The quote guy could have done a better job of stepping through the quote in detail, but I asked enough questions to ensure I was getting what I wanted. Then, after I had his price I pulled out the Angie?s list 10% discount coupon I had printed.That surprised him. I won?t say he was unhappy, but he wasn?t happy. He accepted the coupon without problem. I wonder if the quote would have been higher had he known the coupon was coming. The price was not cheap, but was in line with what I was expecting. After the discount the installed cost of the glass was $47.25 per ft2 for 38.2 total square feet of glass in a two-sided corner shower installation with brushed nickel beveled hardware and a brushed nickel top header support. Shower is approximately 43? x 43? square. An hour or so after giving me the quote at my house I got a confirming email. Slick. A few hours after giving me the quote at my house, they called and said the earliest install date was 16 days later. Longer than I wanted, and longer than the 10 to 14 days they stated, but I agreed. To this point the experience & responsiveness had been very good. I did not receive any communication from them prior to the install date. That should have been suspicious to me and I should have followed up on it I guess, but I was busy and assumed we were on track. On the install date, 16 days after the order, they did not show up for the installation within the stated 1-hour window. I called & asked them what the deal was. They called back 40 minutes later, but not to the number I had told them to call, and gave several excuses that sounded like lies and finally, soundinglike the truth,stated one piece of the glass was missing. Sounds like they had forgotten about the install and then sent a guy to grab the glass and head to my house but he could not find the glass. Conjecture, but that is how it sounded. They asked me to wait at the house, or meet them back at the house, for them to install thatafternoon. I cancelled for the day. Being paid by the hour, missing work had cost me real money. At least 3 calls from them the rest of the day with many excuses of this and thatbut finally announcing that the door glass was missing and would take 2-3 days to get on re-order if it was really missing which they weren?t yet sure of as they had paperwork saying it was in their possession. Perhaps they should have put in this large effort prior to the install date. Glad I did not sit at the house losing moreincome awaiting their arrival. They called at 5 PM that day saying they found the door, it was mislabeled and could they come out that night and do the 4 hour install? No thank you.Then how about the weekend? So we scheduled the install for Sunday afternoon. They arrived a little early and did a very good job installing the door. The glass and install looks great. The cleanup was notspotless, but was very good. They warned me not to touch the installed glass or open the door for 24 hours and were gone 2.5 hours after starting. I like to think I helped as I had prepped the area for them including removing an interior door that would have been a hassle to go through, and placing a towel and thick cardboard in my immediately adjacent bathtub so they could step in and out. When I asked the salesman about protecting the tub he said protecting the tub was not necessary becausethe workmen take their shoes off. Was he lying? Or just ignorant? I know which I believe... Protect anything you don?t want people stepping directly on and realize that with any work there is always some collateral damage. If it is minor or cosmetic, that is the best you can hope for. One thing I was puzzled by, they used standard masonry bits to drill the tile. The tile I have is stout, hard, porcelain and you could hear the drilling go on and on as they struggled to bore through it. They didn?t use core-type wet diamond bits. I can partially see why, that does risk a mess and gets things wet that must be dried for caulking. But, the dry masonry drilling puts out plenty of dust. I drilled several holes in my tile during the shower?s construction using core diamond wet bits. My drilling was much faster and easier. They got the job done though. I had also asked the salesman giving me the quote if the glass would be stamped/marked that it is tempered/safety glass. He said absolutely, all their glass is marked. You guessed it, I cannot find a tempered/safety-glass stamp or mark anywhere. Again, a liar or ignorant? I had photos of the under-the-tile construction showingstud locations and went over it with them. They feigned disinterest but I left the photos and assume it helped let them know that they had studs they could hit rather than have to rely on anchors. They were not happy to be there Sunday afternoon, and when they left they nicely explained that they had just relocated offices and suppliers and glass had gotten turned around and that is why Thursday went poorly but they still could have come out Thursday night. They asked why it had to be Sunday afternoon as if it was my fault that things didn?t work out Thursday and that it was my fault I already had plans Saturday and that I went to church on Sunday mornings. Sorry guys, but thanks for the good job. Even with good companies things will not always go well. Do they back their work? Do they do their best to make it right? Good companies do. Though it cost me some income and a Sunday afternoon, good craftsmanship is hard to find and I am overall pleased. I?d use them again with the knowledge that it will take longer than expected.
Installed shower glass and shower door for corner shower.