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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
The service person was not forthcoming. When she called... The service person was not forthcoming. When she called me to explain what my car needed she didn’t tell me the amount she was telling me was in addition to the estimate she gave me initially. When I came to pick up the car I was in shock with the total owed.
Business response:
Donna - I’m sorry to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, would like to discuss your visit further. Would you consider giving me a call? Thank you, Eric Pak - General Manager - 310-974-8180
The finance manager forced me into purchasing a extended... The finance manager forced me into purchasing a extended warranty for $1900.00 @16% interest for 60 months. I told him repeatedly that I didn't want the warranty. He told me that it was a requirement to purchase the vehicle. When I asked to cancel the warranty I was threatened with a higher interest rate or return the vehicle if I didn't drop my pursuit to cancel my extended warranty. As of 05/05/2020 my calls have not been returned by the finance manager or the dir... read more
Business response:
We are extremely sorry for the negative experience you had at our dealership. We would like to gather additional information about your visit to avoid this in the future and improve our customer experience. Please reach out to me directly so we can discuss this offline, I hope to hear from you soon. Sincerely, Eric Pak - General Manager - 310-974-8180
never return call back Cedric Butler I left over 5 message for David in Fiance department, and also send message online to Cedric Butler there GM regrinding my issue, but no one seem to care to call me back and fix the problem that they create to begin with. I am ready to filling legal complaint with state and city also with USA Hyundai. Please be very careful when you are buying car from this dealership, they will add product and service contract for $3999 with letting you know and when you call them, they will blame you fo... read more
Business response:
Amir- It's hard to see that we didn't earn five stars after your visit to our store. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider giving me a call. Thank you, Eric Pak - General Manager - 310-974-8180
Not the best experience. 1. Sales person knew of damage to the vehicle while I was signing papers and did not bring it to my attention til the dealership had my signature and my money. I was told the manager said "its a used care what do you expect" when I requested the damage repaired. I also requested detailed documentation of additional warranty I purchased and that was not included in the paper work. Week later the damage to the vehicle got worse and thus was "patched" by the auto dealership detailer but I had to send ph... read more
Business response:
Clint - I'm disappointed to hear you weren't satisfied with your visit. We do our best to provide 5-star experiences and I'm sorry we missed the mark. If you have any additional feedback, feel free to reach out. Thank you, Eric Pak - General Manager - 310-974-8180
If I could of gave them no stars that would be more... If I could of gave them no stars that would be more appropriate I've worked in the car business for fifteen years I never seen a more scandalous dealership ever take my word stay away from this place they are looking to cheat you any way they can plus they will put u on hold and leave you on hold if you disagree with them I brought my car in because the engine was bad they told me no it's fine and said I needed spark plugs and they did a oil change I dropped it off on a ... read more
The best experience I had was with South Bay Hyundai I had the best experience with South Bay Hyundai. My sale agent was Esvin. Here is the story: Last day of my car lease was 2/1/2020. I was is communication with Nissani Bros, Culver City for almost 10 days. They played me twice. they gave me a "good" deal on white Hyundai Tucson SE on the phone, but when I went there to lease the car, the agent and sales manager indicated that the car that is already in the lot (the one that I asked for and they said is available) was a wr... read more
I made an appointment to see a car, I was told it would... I made an appointment to see a car, I was told it would be there waiting for me. I drove over an hour to get there bro been sold three days prior. This is a classic bait and switch dealership. They buy their certified preowned cars from auctions out of state. I got one from Oregon with rust on it.
Could never set up concierge service with Calvin and I... Could never set up concierge service with Calvin and I had to take time off work to personally bring my car in. I hate the company doesnt live up to their promise.
Service for recall There is no logical or obvious front desk for service and none of them came out to greet me. After I found the office I was not greeted by anyone for at least 5 minutes. once I was finally acknowledged the service experience went well.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,659 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 8:00 p.m.