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Specialties Sprint's new LTE Plus Network has more spectrum than any other wireless carrier and delivers the consistency, speed and reliability that our customers demand. At Sprint stores, get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable experts ready to answer your important questions. And don't worry about running out of data or surprise overage charges. Introducing the Unlimited Freedom Plan, starting at just $40 mo/line for a family of 4! Enjoy unlimited mobile optimized ... read more
2590 W El Camino Real, Ste 11, Mountain View, CA, 94040, United StatesGet directions
|Mon||10:00 a.m. to 8:00 p.m.|
|Tue||10:00 a.m. to 8:00 p.m.|
|Wed||10:00 a.m. to 8:00 p.m.|
|Thu||10:00 a.m. to 8:00 p.m.|
|Fri||10:00 a.m. to 8:00 p.m.|
|Sat||10:00 a.m. to 8:00 p.m.|
|Sun||11:00 a.m. to 7:00 p.m.|
Make sure that Samatha isn’t the one “helping” you. She is determined to make the customer wrong. When I told her that I was in a hurry, she told me to come back later despite the fact that there were three employees and I was the only customer. I was attempting to return my old phone after all the data had been transferred. I had been told to just drop it off. Samantha wanted to explain how I was wrong and how she was right about everything. Alexa had sold me a new phone yesterday and she was super helpful and professi... read more
Spent 3 hours there and watch we are paying for still doesn't work how it should. Travis is great he spent 3 hours with 3 different people and still didn't get it fixed. Imagine if it is just a customer. Good customer service, but tech support is almost bad enough to bring down to 1 star.
Worst of all T-Mobile locations. Employees go out of their way to make you wait and be rude about it. This location destroys the good will of the T-Mobile Tuesday benefit. The Greeter will only address the person at the head of the line and won’t even acknowledge you until that customer has waited for 10 minutes and been seated with the next assistant. With other stores, if you show the Tuesday app at the door or see a line, they bring the items out in a box and thank each of you quickly for being a customer in less than a ... read more
I had Sprint for many years and I always had very good signal. But with T-mobile it's the complete opposite, more often than not I either don't have signal or have terrible signal, and my calls are always dropping. And don't even get me started on their customer service at this store, it will always end in a bad experience.
Want to give a shout out to Grevys for providing an amazing customer experience. After a mix up during the sign up process, he went above and beyond to ensure I got signed up for the right plan despite having to navigate some unnecessary procedures with phone CSRs. Rarely do encounter a rep that goes out of their way to shield customers from painful corporate procedures. Thank you Grevys for providing a flawless customer experience and helping me navigate the crazy complexity of getting on the right plan which should in theo... read more
Sprint Store has a 4.8 star rating with 46 reviews.
Sprint Store is open now. It will close at 8:00 p.m.