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Sue Botelho at Waterstone Mortgage NMLS #262520

5.0
  • Mortgage Lenders
  • Fort Walton Beach, FL

About this business

FinanceMortgage Lenders

"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more

Location details

123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
5.0176 reviews
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zaheda ahmed's profile image
zaheda ahmed 
2 years ago

Water stone mortgage is the best mortgage company that I worked. I am investor, my loan is almost impossible I waste lots of time with other lender. But Sue and team worked very hard and help us out to not to loose my EMD amount. Really appreciate help from Sue and team. 

Business response:

Thank you for taking the time to write this review, Zaheda! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.  

russwill96's profile image
russwill96 
2 years ago

Sue & her Team are the best lenders out there! From start to finish they made sure everything went smoothly so we could ensure of my on time closing. Thank you Sue.. Thank you for y’all’s hard work in getting everything done. 

Business response:

Thank you for taking the time to write this review, Russ! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue & her team.  

Stacey Baum's profile image
Stacey Baum 
2 years ago

I was purchasing a Destin, FL condo -- from Colorado. I knew nothing about FL lending, who to call, etc. My realtor suggested Sue and called her "The Condo Queen." He was not kidding. The transaction was smooth -- but only because she and her team were so knowledgeable. There were things that could have been nightmare stressors - but Sue just handled it and told me she had it covered. She knew everything and made it SOOOOO NON STRESSFUL that I am forever grateful! Please, do yourself a favor and reach out to Sue! 

Business response:

Thank you for taking the time to write this review, Stacey! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.  

Lawrence Johnson's profile image
Lawrence Johnson 
2 years ago

We wanted to buy a home in the Jacksonville Florida area, and an acquaintance recommended Sue and her team, not only for Mortgage approval, but also help with working through some credit obstacles. Her team helped us navigate a few credit issues flawlessly, and walked us through the pre-approval process and subsequent mortgage. We highly recommend her team for all of the mortgage services. They answered questions promptly, and were available for all of our inquiries and updates. You must go with her team if you are consideri... read more

Business response:

Thank you for this review, Lawrence! We know how many questions pop up throughout the homebuying process, that's why communication from an experienced loan originator is key. It sounds like Sue and her team went above and beyond, providing answers to all your questions. This recommendation means the world to Sue, her team, and all of us at Waterstone Mortgage. Thanks again.  

Elizabeth Brubaker's profile image
Elizabeth Brubaker 
2 years ago

Sue Botelho & Team are the best lenders out there! From start to finish they made sure everything went smoothly so we could focus on the goal! Thanks Team Sue B! 

Tabitha M's profile image
Tabitha M 
2 years ago

I was recommended to Sue from Waterstone Mortgage. I was going through an awful experience with another lender and almost lost the contract on the home. Sue came was very helpful and patient during the process. There was a lot to transfer over and a very short time to do it in. She explained everything to me and was available whenever I had a question or concern. She is by far the best and I could not have found a better lending agent than her!!! I highly recommend her and her colleagues at Waterstone Mortgage. 

Business response:

Thank you for your review, Tabitha! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.  

Phillip Gabes's profile image
Phillip Gabes 
3 years ago

Sue and her team were incredible from start to finish!! She made our first home buying experience a breeze! We would HIGHLY recommend her for any and all mortgage needs. 

Business response:

Thank you for sharing, Phillip! We're thrilled to hear everything went so smoothly with your homebuying with the help of Sue and her team. We hope to work with you again in the future.  

Tony's profile image
3 years ago

Sue was incredible from the start. She gave us the best rate and hardly anybody tried to compete. Or property was not a traditional arrangement and a lot of HOA considerations and she navigate thru those without a an issue. We closed in 30 days and still everything was ready days before our closing date. She what and when things were needed. Any issues we resolved with all parties without it involvement. We are out of state and communication was great at any time of the days. She was totally dedicated to our loan. 

Business response:

Thank you for this review, Tony! A professional, informative loan originator is essential to have by your side, during the loan process. We're glad Sue was there every step of the way to walk you through the loan process. Thanks again!  

Danielle LeBeau's profile image
Danielle LeBeau 
3 years ago

This is the first home I've ever purchased and I had no idea what the process would be like. Everyone on the team was helpful and understanding. We were in a unique situation and there was a lot of documents needed, but everyone we worked with was patient and kind through the whole process. They were there to answer all my questions and helped me connect with the right people for everything that was needed. They worked really hard to make sure everything was taken care of in time for our closing date despite a couple bumps. ... read more

Business response:

Thank you for sharing, Danielle! We're thrilled to hear everything went so smoothly with your homebuying with the help of Sue and her team. We hope to work with you again in the future.  

Frequently asked questions about Sue Botelho at Waterstone Mortgage NMLS #262520

How is Sue Botelho at Waterstone Mortgage NMLS #262520 rated?

Sue Botelho at Waterstone Mortgage NMLS #262520 has a 5 star rating with 176 reviews. 

When is Sue Botelho at Waterstone Mortgage NMLS #262520 open?

Sue Botelho at Waterstone Mortgage NMLS #262520 is closed now. It will open on Monday at 9:00 a.m.