This profile has been claimed by the business owner or representative.
Sue Botelho at Waterstone Mortgage NMLS #262520
- Mortgage Lenders
- Fort Walton Beach, FL
About this business
"I love seeing people happy. When borrowers close on their home, they are happy. When the process goes smoothly and the closing takes place on time, Realtors are happy." Sue Botelho has a rare combination of empathetic communication and guideline expertise. She gives deep respect to her clients’ specific circumstances, supported by solid product knowledge, and ensures that the homebuying or refinancing process goes smoothly. Sue and her team have smoothly guided many clients that expected the process to be difficult, resu... read more
Location details
123 Staff Drive Northeast, Fort Walton Beach, FL, 32548, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As a real estate agent in the area, with 20+plus years of working with lenders, I would highly recommend Sue to take care of all your mortgage needs. Sue is excellent at following up and letting you know exactly what she needs in order to make buying your home possible. My loan, as an independent contractor, was complicated and not an easy process but Sue was determined and confident from the beginning always reassuring me. I really feel that she is amazing at what she does!
Business response:
Thank you for this glowing review, Karen! We're ecstatic you had such a wonderful experience with Sue. We look forward to working with you again in the future should you have any purchase or refinance needs. Thanks again.
We are beyond pleased and grateful for the work, time and dedication Sue and her team gave us during our home buying process. They were always extremely professional and took the time to explain every aspect of each step to us. Without hesitation, they answered all our questions and made us feel comfortable when we asked the same questions for further clarification. The team is extremely knowledgeable. Their experience was a huge reason we knew we were in the right hands. The whole team is kind and cares about their clients.... read more
Business response:
Thank you for this review, Christie! We know how many questions pop up throughout the homebuying process, that's why communication from an experienced loan originator is key. It sounds like Sue and her team went above and beyond, providing answers to all your questions. This recommendation means the world to Sue, her team, and all of us at Waterstone Mortgage. Thanks again.
Probably the easiest buying experience I have had for a home - Every question I had was answered, no matter how small or big. They were super awesome and will def use them again and highly recommend.
Business response:
Thank you for this review, Fred! We know how many questions pop up throughout the homebuying process, that's why communication is key. It's sounds like Sue went above and beyond, providing answers to all your questions. We hope you are enjoying your new home. Thanks again.
Purchased and refinanced, very professional and it was an easy process. Always friendly and prompt. I would use Sue and her team again. Thanks fir making it easy, Scott
Business response:
Thank you for taking the time to write this review, Sazooks! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Sue and her team.
Sue was amazing to work with and did everything in her power to make our loan process go as smoothly and quickly as possible. We definitely will use Sue again in our next loan request.
Business response:
Thank you for this review, zuser! A professional, informative loan originator is essential to have by your side, during the loan process. We're glad Sue was there every step of the way to walk you through the loan process. Thanks again!
After having significant issues with another lender we contacted Sue and were able to close our loan in 2.5 weeks. If you are looking for a dependable, action oriented broker look no further.
Business response:
Thank you for this review, Jviel! A professional, informative loan originator is essential to have by your side, during the loan process. We're glad Sue was there every step of the way to walk you through the loan process. Thanks again!
After 4 months of dealing with another lender and not closing switches to this lady and bam we closed very easy to deal with polite and efficient this lady rocks
Business response:
Thank you for this 5-star review Robby! Here at Waterstone Mortgage, the customer always comes first, and providing excellent customer service is our top priority. Thanks again.
Sue with Waterstone Mortgage was awesome! Helped me achieve the best rate for an income property refinance while we experienced historical lows. Working through COVID-19, Sue and the Waterstone team made the experience seamless. Highly recommend Sue, and I’ll look to use Sue again in the future.
Sue was great to work with, very responsive to any questions we had. She was also very thorough and helped us to close as soon as possible. We would highly recommend contacting Sue!
Frequently asked questions about Sue Botelho at Waterstone Mortgage NMLS #262520
How is Sue Botelho at Waterstone Mortgage NMLS #262520 rated?
Sue Botelho at Waterstone Mortgage NMLS #262520 has a 5 star rating with 176 reviews.
When is Sue Botelho at Waterstone Mortgage NMLS #262520 open?
Sue Botelho at Waterstone Mortgage NMLS #262520 is closed now. It will open on Monday at 9:00 a.m.