Sun West Mortgage Company

Name: Sun West Mortgage Company
Address: 6131 Orangethorpe Ave. Suite 500, Buena Park, CA, 90620, US
Telephone: (562) 924-7884
Price range: $$
Rating: 4.9

4.9

★★

4416 reviews

|Finance|Buena Park, CA 90620 United States

6131 Orangethorpe Ave. Suite 500, Buena Park, CA 90620 United States

(562) 924-7884

https://www.swmc.com/

Closed now

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4.9

★★

4,416 reviews

5★3,980

4★203

3★24

2★0

1★0

209 reviews have no rating

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Recommended

Thomas O on BBB

★★

5 months ago

The service provided to me today was quick, efficient, thorough, helpful and respectful.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Janice P on BBB

★★

5 months ago

Miracle was so helpful. She went out of her way to help me and explained what I needed to do. She made sure all my questions were answered so I could completely understand the process. She is an asset to your company. I want to thank her for all her help.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Hilary G on BBB

★★

5 months ago

Miracle helped me today resolve an issue and then took the time to teach me how to navigate the Sun West Mortgage website. She gave me her direct line and working hours so I could contact her if I need to in the future. She was kind and caring. Thank you so much for your care.

Hazel D. review for Sun West Mortgage Company

Hazel D. on Birdeye

★★

5 months ago

My lender was amazing! Shellis Edwards walked me through the process of refinancing my mortgage and always explaining everything. The process took longer than expected due to the holidays and Covid. Shellis made me feel like I wasn’t in this alone and helped me understand every step of the way. I would recommend my lender to anyone. Other people I can’t speak on in the company but I had a great experience with my lender. I would definitely recommend someone to refinance with sun west due to the resources. I actually have already so …you’re welcome. :)

Business Response:

Hi Hazel, We are happy to hear you had a great experience with Sun West. It is our pleasure to serve you!

Dave P on BBB

★★

5 months ago

They take good care of us, always. When I called with a question about using the website and downloading tax forms, the person I talked with was totally helpful and successfully met my needs.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Roselyn H on BBB

★★

5 months ago

My conversation with ****** was very professional and friendly. She was able to answer all of my questions and give me the documents I requested. She emailed me my tax forms and closing papers then walked me thru the process of using the password and printing the documents.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

John V on BBB

★★

5 months ago

We used Sun West twice now within our family. In both circumstances they were great to work with. We received a great rate and were able to close a complicated purchase on time. At one point a year later, as our ESCROW increased, we missed the increase. They called and asked about this, assisted us in correcting the issue promptly, without event. We have been very pleased with Sun West, would use them again, and would recommend them to friends and family.

Business Response:

Thank you for your kind review. We are always here to help with any and all mortgage needs.

Jay L on BBB

★★

5 months ago

I was put on hold for more than 20 minutes until I decided to have a call. back. In less than 10 minutes I had a call back and talked to *********************** who was able to send me thru e mail my February statement which I didn't receive thru mail. He also informed me the tax document was mailed Jan 25, 2022. As of this date, Jan. 31 , i haven't received it so I'll wait then. ***************** was pleasant and knowledgeable. Next time I call, I'll just select option- call back instead of holding.

Business Response:

In accordance with Sun West Mortgage Company, Inc. ("Sun West") philosophy of customer first, Sun West always strives to provide the best possible service to all its customers. We regret any inconvenience the customer may have experienced.Sun West actively and deeply engaged with this customer and addressed all the concerns. We believe that this matter has been successfully resolved to the customers satisfaction. Our staff including our senior management will always be accessible to the customer for any additional questions they may have.

Angela B on BBB

★★

5 months ago

Very helpful and professional understood what i was asking and closed out my problem quickly.