Sun West Mortgage Company

Name: Sun West Mortgage Company
Address: 6131 Orangethorpe Ave. Suite 500, Buena Park, CA, 90620, US
Telephone: (562) 924-7884
Price range: $$
Rating: 4.9

4.9

★★

4749 reviews

|Finance|Buena Park, CA 90620 United States

6131 Orangethorpe Ave. Suite 500, Buena Park, CA 90620 United States

(562) 924-7884

https://www.swmc.com/

Closed now

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4.9

★★

4,749 reviews

5★4,184

4★209

3★24

2★0

1★0

332 reviews have no rating

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John K on BBB

★★

3 years ago

Exceptional courtesy. Thorough, comprehensive, professional and effective service. Highly recommend!

Business Response:

Thank you so much for your kind words, ****. We really appreciate you taking the time out to share your experience with us. Cheers, Sun West Mortgage Company, Inc. NMLS ID 3277

Mary L. on BBB

★★

3 years ago

I'm so happy we stayed with Sun West . The customer service is great and there to help. Miracle is the one that has helped me, I'm very thankful for her great and professional customer service . Like I mention the last time I post a review, I prayed for a " Miracle " and got one :) Thanks again!!!

Business Response:

Dear ****, I just wanted to say thank you from the bottom of my heart for taking the time out of your day to acknowledge me. It was a pleasure to assist you and resolve all your inquiries. Wow! Thank you so much for the 5-star rating, that is such an awesome feeling. If you have any additional questions or concerns, please call me directly at (800) 345-7884 ext. 80934. I'm available to assist you Monday through Friday from 10:30 AM to 7:00 PM (PST). Thank you for choosing Sun West Mortgage Company! God bless you Have a wonderful day! Miracle- Customer Service Department

Christian on BBB

★★

3 years ago

Polite, considerate, and efficient. What more can you ask for in a customer service rep?

Business Response:

Thank you so much for your kind words, *********. We really appreciate you taking the time out to share your experience with us. Cheers, Sun West Mortgage Company, Inc. NMLS ID 3277

Christie D on BBB

★★

3 years ago

Effortless refinancing my loan. Scott S*****, their reprsentative was friendly and could not have been more helpful through this process. I highly recommend Sun West

Clarence K on BBB

★★

3 years ago

Miracle was more than excellent. She was able to help me in the most flawless way. I appreciated her kindness and willingness to help me with my mortgage inquiries. A+++++ service!

Business Response:

Dear ********, I just wanted to say thank you from the bottom of my heart for taking the time out of your day to acknowledge me. It was a pleasure to assist you and resolve all your inquiries. Wow! Thank you so much for the 5-star rating, that is such an awesome feeling. If you have any additional questions or concerns, please call me directly at (800) 345-7884 ext. 80934. I'm available to assist you Monday through Friday from 10:30 AM to 7:00 PM (PST). Thank you for choosing Sun West Mortgage Company! Have a wonderful day! Miracle- Customer Service Department

vevans02 on Zillow

★★

3 years ago

Ami is a top notch professional. Not only is she very knowledgeable about mortgage lending, but she is patient and always has her clients best interest in mind. Ami is the best!

abfv 18 on Zillow

★★

3 years ago

This is my second time working with Jim! He is awesome! We got to lower our rates down. He is the best! Easy to work with! And very nice and responsible person!

Business Response:

Thank you Alma!

Enrique V. on BBB

★★

3 years ago

We appreciate the work southwest did for our family . They help us achieve and get our dream home.. we hope they help you the same way they helped us. God bless you

Don E on BBB

★★

3 years ago

I wanted to say a few words about Sun West Mortgage, normally it has been my experience that the initial experience with many companies is pleasant up until the point where you close a deal but having to encounter customer service afterwards is a bit problematic. This is not the case with Sun West, I have had a few encounters with their customer service department now and have come away with a very good impression on all occasions even the ones where I created the need for a call. Every time I messaged or called them either MC or Jessica I have always gotten a response the very same day. You don't always see this level of service in this industry and I want to compliment them on this. Thank you.

Business Response:

***, Thank you so much for the 5-star rating and the kind words. It was my pleasure to assist you with your inquiries. If you have any questions or concerns in the future, please feel free to contact me directly at 1-800-345-7884 ext. 82528. All My Best, M.C. - Customer Service Departmentier