6131 Orangethorpe Ave. Suite 500, Buena Park, CA 90620 United States
https://www.swmc.com/
Closed now
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user5872739 on Zillow
7 years ago
04/14/2015, 04:44 AM
From the very beginning of the re-fi process, Jacob showed himself to be highly professional and personable in his role, along with being extremely knowledgeable and one who was obviously committed to making our customer experience a positive – even pleasant – one. Over the course of our few weeks working with him, Jacob kept us continually posted on the latest state and stages of our refinance process, often even taking the extra time to sending us text messages mapping his current progress or relating additional information he felt might be useful or important to us. His communication was consistent and conscientious, but never so much as to feel intrusive or overly-fussed about. It appeared clear throughout that, along with crossing all the necessary "T's", our well-being, peace-of-mind and ultimate satisfaction were of his utmost concern. As a result we never felt hurried, confused or concerned at any point - wonderful!Frankly, I have never had a better and more satisfying customer experience dealing with any professional. I would HIGHLY recommend his services to anyone interested in a mortgage or related transaction. Simply put, the single word that comes to mind regarding the quality of his service is "exemplary", and that is in every way! Bravo Mr. Franich!
lorindamckinnon on Zillow
7 years ago
04/14/2015, 03:54 AM
Jacob Franich didn't miss a beat; he kept in touch, returned calls, patiently explained procedures, jumped any obstacles thrown his way, and simply got it done. I can't believe how smoothly and quickly our refinance was completed. I would (and WILL) recommend him highly to anyone interested in a mortgage loan.
alx2430 on Zillow
7 years ago
04/08/2015, 09:02 AM
Nathan was referred by my Realtor to provide financing for my new property, I was very pleased with the entire process, Nathan walked me through every step along the way and everything turned out exactly like he explained and the interest rate ended up being lower than originally expected. I feel very comfortable referring my friends and family to Nathan and Sun West mortgage. Thanks Again for a job well done!
briansweet522 on Zillow
7 years ago
03/31/2015, 02:16 AM
Jacob has gone out of his way and went beyond his duty to get all the paperwork done. I will recommend him to everyone. He was in full contact with me when he needed something and when I couldn't find the paperwork he needed he went beyond his needs to make sure that I had it all. He was very professional when he called for info.
s cindie on Zillow
7 years ago
03/27/2015, 14:19 PM
We were referred to jacob Franich thru another office. He was friendly from the start, always called when he said he would, and very helpful answering our questions thru out the entire loan process. I would recommend him highly if and when I know of anyone needing help in refinancing their house/property
Robert Francis Golden on Facebook
7 years ago
03/24/2015, 07:03 AM
Sun West Mortgage Company, Inc., made my refinance very easy and it was completed in less than 30 days! I highly recommend anyone who is looking for a Mortgage Company to seriously consider Sun West! One Happy Customer! Thank You!
JonahHartfield on Zillow
7 years ago
02/21/2015, 11:29 AM
He responded to call's or text's quickly (Even on Saturday). He was able to answer all of our questions without hesitation. He did not have to do any double checking. Prompt in his follow up. If he said he was going to call on a certain day or time he did. No hassle and he did not pressure or rush us in any way. Would work with him again.
teresac93 on Zillow
7 years ago
02/16/2015, 12:20 PM
He had great customer service and he made me feel that I was important. Keep us in the loop through the process and followed up with us when it was complete.