user5872739 on Zillow 7 years ago
04/14/2015, 04:44 AM
From the very beginning of the re-fi process, Jacob showed himself to be highly professional and personable in his role, along with being extremely knowledgeable and one who was obviously committed to making our customer experience a positive – even pleasant – one. Over the course of our few weeks working with him, Jacob kept us continually posted on the latest state and stages of our refinance process, often even taking the extra time to sending us text messages mapping his current progress or relating additional information he felt might be useful or important to us. His communication was consistent and conscientious, but never so much as to feel intrusive or overly-fussed about. It appeared clear throughout that, along with crossing all the necessary "T's", our well-being, peace-of-mind and ultimate satisfaction were of his utmost concern. As a result we never felt hurried, confused or concerned at any point - wonderful!Frankly, I have never had a better and more satisfying customer experience dealing with any professional. I would HIGHLY recommend his services to anyone interested in a mortgage or related transaction. Simply put, the single word that comes to mind regarding the quality of his service is "exemplary", and that is in every way! Bravo Mr. Franich!