Assign Ticket

Streamline issue management and resolution

Assign every ticket to a specific employee so there is no confusion about who should be working on which ticket. Filter tickets based on specific properties so the most important tickets are front and center.

Ticket Alerts Image

Receive automatic alerts for ticket updates

Track ticket resolution every step of the way. BirdEye notifies specific employees or locations via email or SMS when a new ticket is assigned and each time its status changes.

Auto Create Tickets Image

Auto-create tickets based on customer experience

Automatically create tickets based on custom criteria like review rating or keyword, and auto-assign these tickets to specific employees.

Ticket Reports Image

Reduce issue resolution time

Track response rate and resolution time, and monitor all open tickets by owner and status. Address customer issues fast and create visibility across your organization.

Ticket Activity Log Image

Collaborate internally with activity logs

View all comments and status changes for each ticket to keep everyone on the same page.

Ticket Filters Image

Choose how you view tickets

Use filters to create custom ticket views based on location, status, owner, and time period. Easily navigate and prioritize tickets across your organization.

Integrate Support Image

Integrate with your existing support system

BirdEye integrates seamlessly with other platforms such as Salesforce or Zendesk so you can manage all your support tickets from all channels in one place.

Start growing with BirdEye today