Julie R. on BirdEye
7 months ago
10/29/2019, 12:10 PM
I am actually happy to pay my rent and happy to live here.
I'll start by saying I've had the WORST apartment experience before I moved here. At my old apartment, I had spent over two years with no AC in the heat of Texas, I had broken concrete stairs to our landing that they refused for over a year to fix until I was nearing my third trimester and had to climb down a ladder to get to my prenatal appointment, the dishwasher never worked the entire THREE YEARS we lived there and they never could get it fixed, downstair neighbor blasting bass until past 2am so loud it shook the pictures on our walls, I mean the WORST experiences. I could go on for hours.
So I was very afraid to be moving into another apartment.
I was honestly kind of dreading it.
But it has entirely blown me away.
The first face I met in the door was Shaunna, a lovely and kind lady who is really relatable and approachable. She did not make me feel like a fool for not knowing how to apply and qualify for an apartment as a self-employed business owner. (I had never done so before while self employed!) She made everything so easy and took care of it all.
After moving in, they responded to a few minor maintenance concerns promptly, and absolutely floored me by going so far as to follow up with ME about getting them scheduled. Sadly, I had never experienced that level of courtesy and competency from an apartment complex before.
Moreover, when the maintenance staff arrived, they were kind and friendly. And again, it was not something I'd ever had before. I was made to feel so welcome and respected.
I know it's sad to say, but I just hadn't had that in my one and only apartment experience prior.
The wonderfully warm and loving ladies who manage operations in the office have been so extremely pleasant to be around, and always welcome my small daughter so warmly. She knows them by name, and loves to visit them.
I just visited the office today to address a possible security concern, and Shaunna made the time to listen as I recanted the experience, was engaged and genuinely concerned and invested in hearing me, and she didn't brush off or minimize my concerns in the SLIGHTEST. I really appreciated just being heard, and not having someone just play devil's advocate and try to convince me of the benefit of the doubt.
Some gut instincts you just can't afford to ignore or explain away.
The neighbors have been approachable and friendly.
I came to find my neighbors across from us took my trash bags down (which I set outside my door to take down when I was able) while they took theirs, and I was very touched by that. You wouldn't find that courtesy in some parts of Houston!
So I have and will continue to return that favor for them.
I was a little nervous about the open breed policy, but all neighbors have had their large dogs on leashes and will make strides to give my daughter and I walking distance, which is highly courteous and respectful, and the gesture does not go unnoticed. It is very appreciated.
We make sure to respect the space of the resident pets as well.
They've cut off the water only twice for repairs since I've been here, and it's never been for long. I've never found myself put out because of it. They diligently give the community notice, and then post a notice once it's back on. While writing this review, maintenance came by to do a quick check on all faucets and sinks, and they were SO sweet and respectful when I told them my toddler was napping.
All in all, I'm very happy here. I originally chose a lease not too long and not too short. I knew if I wasn't happy, I wouldn't want to be locked in too long. But if I made it too short, well... our last complex was known for jacking the prices way way up after the first lease term. (Our old apartments made their final price raise of $500/mo which lead to us abandoning the place.)
But now, knowing what I do...
I really wouldn't have minded a longer lease.
We are happy, and we have a home again.