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Trinity Health Home Medical Equipment
- Other
- Muskegon, MI
About this business
Location details
1124 E Hackley Ave, Muskegon, MI, 49444, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had unending trouble with their billing system. When I tried to set up an account to pay my bill, I was not able to set it up and this took multiple calls to resolve. I made a payment over the phone and signed up for auto pay but even tough it was the same card that was used for the first payment (and the same card I use every day) every payment made online was declined. I even tried making a manual payment online and that one was also declined, even after double checking the payment details!
Completely worthless customer service. Had to jump through a bunch of hoops to get anywhere. Had to send in like 5 different documents from 7 years ago. After that some woman calls me saying I need to sign something but we can email it to you. I have to wait 3-5 days for anyone to give me a call back. Finally get someone to answer and they have no idea what I am talking about so they transfer me to the woman that called me in the first place. To no one's surprise, she doesn't answer the phone. I'm 3 months into the proces... read more
I have been using the Muskegon location for 6 years now with no issues. Good customer services; answer all of my questions - courteously.
I am a home care nurse and called the Muskegon office with concerns about a mutual patient, regarding patient not being able to use tanks due weight or regulator. Inquired about what we needed to get for patient to get a POC. The customer service Mia was extremely rude, she tried to speak down to me not realizing that prior to my nursing career I was a RT for almost 20 years. I requested my patients order be sent to another DME that is able to service him and wants to help.
I went in to see if my husband’s equipment was ready for pickup since it had been 4 weeks since insurance approval. The woman at desk 3 was so rude to me and stated because his case is mild he isn’t urgent and she deals with 100 referrals and other reasons to make me feel as if my husbands sleep apnea does not matter to her. How it has been a month since approval and now just getting an appointment to get the equipment is beyond me but I would not recommend this company. I hope others have better care here and are made to fe... read more
Frequently asked questions about Trinity Health Home Medical Equipment
How is Trinity Health Home Medical Equipment rated?
Trinity Health Home Medical Equipment has a 2.6 star rating with 12 reviews.
When is Trinity Health Home Medical Equipment open?
Trinity Health Home Medical Equipment is closed now. It will open at 9:00 a.m.