For over 52 years, the experts at United Window Inc. have been providing quality windows, mirrors, shower doors, glass and more to the home and business owners of Columbus, OH. We also have a selection of quality window screens as well as hard to find parts. We carry brands like Andersen, Silver Line, Pella and Weather Shield. Our quality installers will ensure that the job is done right, the first time. We know that as a local family-owned and operated company, the satisfaction of our customers is paramount. We are conveniently located on Westerville Road in Columbus Ohio.
2 years ago
Mrs. *******- In advance we want to thank you for your business. We would like to state for the record that when we scheduled this job for you it was mentioned that the date that both United Window and the roofing company could be there was Tuesday, June 15th. You mentioned to me that that was your husbands birthday and I gave you an alternate date in July that the job could be scheduled. You even called me back and agreed to the June 15th date. From the beginning you did know that our installation crew needed to take out the old door and build a threshold so that the roofing company could come and do the roofing portion of the job. At the time the roofer showed up he said it could be between 3 1/2 -4 hours before his work could be completed. Our installation crew did take a little longer on the other job that was scheduled between your job. Yes our installation crew did get there at 5:30 and yes they did complete your job to your satisfaction and yes they did stay until 8:30 at night to complete that job to your satisfaction. We are very disappointed that you do not see the value in the work that was performed. We did not have prior knowledge of how long the roofers would be there and do believe that scope of the work was not within our control. Again, thank you for your business and good luck with future endeavors.