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USA Flooring
- Home Services
- Raleigh, NC
About this business
Location details
4011 Capital Blvd, Suite141, Raleigh, NC, 27604, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We didnt realize there were so many flooring companies in ********** until we bought a house that needed to have some updates. After many exhausted visits to one company after another we finally discovered USA Flooring and their highly experienced sales/design consultant Ms. ******* It was immediately apparent that this was the place we wanted to do business with. ******* professional expertise and willingness to go above and beyond to help find the right match to the existing floor was the key to our 5+ star rating for USA ... read more
After receiving an email request from USA Flooring's president on to review their company following a carpet installation, I replied with an itemized list of everything that went wrong from 5/8/21 (the day after I entered their ******* store) to 6/11/21 (the day the carpeting was installed).. There were 33 items on that list under these headings. These are just the lowlights. 1. Salesman cannot follow through to save his soul. Over a month's time if I wanted status on my order, I had to call or email to get it (sometimes mor... read more
Business response:
I would appreciate the opportunity to speak with you to apologize for your poor experience with our company. Our goal is to make sure you are completely satisfied and clearly we did not meet your expectations. Please email me at ********************** with the appropriate contact information and a time that is convenient for me to call you....General Manager, USA Flooring
After receiving an email request from USA Flooring's president on to review their company following a carpet installation, I replied with an itemized list of everything that went wrong from 5/8/21 (the day after I entered their ******* store) to 6/11/21 (the day the carpeting was installed).. There were 33 items on that list under these headings. These are just the lowlights. 1. Salesman cannot follow through to save his soul. Over a month's time if I wanted status on my order, I had to call or email to get it (sometimes mo... read more
Business response:
I would appreciate the opportunity to speak with you to apologize for your poor experience with our company. Our goal is to make sure you are completely satisfied and clearly we did not meet your expectations. Please email me at ********************** with the appropriate contact information and a time that is convenient for me to call you....General Manager, USA Flooring
I was getting flooring estimates from a number of local flooring companies. I went to USA Flooring to pick up some samples. They asked for my credit card, I thought so I could take the samples. Imagine my surprise to open my credit card statement to learn that USA Flooring had put a charge of $1200.00 on my card! I hadn't even finished getting estimates and hadn't even gotten a final estimate from USA Flooring before they went ahead and charged my credit card. Needless to say, I called - cancelled my order after chewing them... read more
Business response:
This customer contacted us by phone to place an order for a flooring project we had quoted. She was informed of the $1200.00 amount at that time. She provided one of our associates with her CC and was to come to the Raleigh location and finalize colors. USA Flooring has never charged customers for samples. When this customer called USA Flooring upset about the charge her card was refunded in full and the order was cancelled. USA Flooring is sorry for any miscommunication. Best, *********** President USA Flooring
Frequently asked questions about USA Flooring
How is USA Flooring rated?
USA Flooring has a 4.7 star rating with 592 reviews.
When is USA Flooring open?
USA Flooring is open now. It will close at 6:00 p.m.