This profile has been claimed by the business owner or representative.
VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Advertising/Sales Issues I have been contacting VineBrook for almost 2 weeks on an issue of a missed payment. We sent a payment in the amount of $1181.00 out on 12/23 to the address that was given to me in a previous email. The Postal service couldn't deliver them due to incorrect address that was given and we received the money orders back last week. I mailed them back off on Wednesday 1/12 to the address on the website after I have tried numerous times in getting in touch with some one. No one returned calls or emails that... read more
Problems with Product/Service This is very frustrating that I have been reaching out for help almost every day and no one I mean no one has reached out to help me with my concerns with setting up payment arrangements for this month. This is very unprofessional and lack of communication. Then to add fuel to fire you guys put a letter on my door telling me to leave premises! But you can't call me back and address my financial issues. This is the worse! I have never experienced a company who keeps telling me someone will help m... read more
Problems with Product/Service Hello, this is my second complaint to the BBB about my rental company, Vinebrook Homes. I am renewing my lease for 2022. ******* *****/Property manager sent a renewal link to my email address, ***********@hotmail.com, back in December. I did not get this email; spam folder possibly. ******* sent an email a week ago reminding me that the early bird special for renewing the lease ends 01/14/2022. I have requested the email with the link to be resent over 6x with no avail. When there is an issue, t... read more
Advertising/Sales Issues Every month I pay my bills on time I send vine Brook a cashier's check for rent and they always say it's late this month I have gotten several emails saying I did not pay and today I got a final warning and they cashed the check on Jan. 7th. Also they don't send water bills and last month I had to pay a 468 dollar water bill with several late fees and I never saw a bill. Why did I have to pay late fees?
Problems with Product/Service Early Sunday morning I woke up and it was freezing in my home, and the thermostat read 59 degrees. I checked the vents and they were all blowing out cold air. I confirmed that the heat was on and selected it to set at 80 degrees. I woke back up at 7 am and it was still cold in my home. Keep in mind I have two children. I called and submitted a work order. I didn't hear anything at all Sunday. Monday morning still no show and I called and sent an email. Around 12 noon 1/10. At 330pm this is there... read more
Guarantee/Warranty Issues I'm not one to file a complaint but the stress its caused my family I really don't know what else to do. Long story short I had recently just left an abusive husband and me and my 2 children was homeless for about 2 months sleeping on my friends couch. I finally found us a place but it has been the biggest annoyance I've ever had to deal with. All I truly wanted was somewhere the kids and I could find some peace but we get in here and can't even use one of the bedrooms which is my son's room. The fl... read more
Problems with Product/Service Last week, on December 23rd, we reported a water leak in the front yard that was urgent. Vinebrook sent plumbers out that morning and they confirmed the issue. I have reached out to Vinebrook multiple times to find out when it will be fixed, but I haven't gotten any replies to calls or emails. The leak is wasting hundreds of gallons of water, costing us hundreds in bills, and potentially damaging the foundation. Since we discovered the leak, we have the main water turned off for 23 hours a day, ... read more
Advertising/Sales Issues Hello, Please see attachment of move out statement and paperwork. I ******* **** had problems with this property before you bought it back in July, this is why I had to move out because I refused to sign an year lease because all of these issues at hand the time you bought the property, I call and ask for new carpet, the house need to be painted, new windows need to be replaced, I was told that's (major renovations) so I ******* **** had to move. I moved out on November 30th 2021. **** * ******** *... read more
Billing/Collection Issues We signed the lease and moved into the house in early June of this year. As the summer heated up, we realized that the upstairs section of the house had its own unit which did not work. I filled out the maintenance request via the online portal July 8th, 2021, request no. (******), status is still pending. The maintenance personnel came out, checked and concluded that the issue was more than they could handle. The work order was assigned to Precision 7 who claimed the unit needed a motor. After more... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,412 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is open now. It will close at 5:00 p.m.