VNA Health Care

Stacey Peters 

on Google

6 months ago

My doctor is great. The customer service is horrible. Rude and hangs up on patients. They refuse to help in any other way. They will hang up if you try to explain your situation. Called 4x, got hung up on 4x. Someone needs to re evaluate who they have working because this is not ok when someone is trying to get help for their health. Absolutely the worst service and care. 

Emilia Ferdinandova 

on Google

8 years ago

This review is based on only one visit. I took my mother to this clinic mainly because it accepts her Medicare insurance plan. I have to say that I was pleasantly surprised by how well the visit went and the level of medical care that my mom received. The clinic is clean and we'll maintained. The staff was very friendly and welcoming. The doctor we saw was very knowledgeable and answered all of my questions patiently and professionally. The wait time was about 15 minutes which included the new patient registration. We had no... read more

Kevin Ali 

on Google

6 years ago

Currently, I am about 9.5 weeks pregnant and I have been trying to schedule a prenatal visit with this location since Sunday. I first went to their website to view their services and read that they will get back to you in about 24 hours if you try reaching them after or before business hours. I left a voicemail Sunday afternoon with all of my information and what service I needed. Tuesday came around and I still did not receive any phone call from clinic. I decided to call yet again on Tuesday around 5PM - I finally reach a... read more

Vivian Chellberg 

on Google

6 years ago

Worst health clinic I have ever been to. If you need a doctor to write a referral for you then go ahead and come to vna health, however, if you actually need a real Doctor then do your body a favor and go somewhere else. The Wheaton location would NOT confirm their location with my insurance after I went in to talk to the receptionist and called many times and was told they would confirm but they never did. When I called they said the Dr Julie would get back to me but she never did. I called three times in one week and my ca... read more

David Delray 

on Google

6 years ago

Update: Ot has now been over a month and well into the second. These people are incompetent and dont care to help. The nurses that answer the phone keep saying it will happen but it never does. Worse they never answer the phone probably due to all the crappy things they have done to customers. I dont want to be upset id prefer to never have to call them. I have been waiting 3 weeks for them to call my insurance and verify my prescription. THIS IS SO FRUSTRATING. WORSE, no direct line to the office just the main branch who c... read more