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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Exceptional Implementation Team My company is quite complex with over 25 different call centers that span multiple lines of business. Transitioning from a system that was built piece-by-piece over 15+ years is a daunting task and we had to do in one year. The Vonage implementation team of Karen and Francisco guided us every step of the process to get us to the finish line. Their expertise and professionalism were invaluable to us. They both were able to handle any situation that arose and most importantly, find a solution. T... read more
Business response:
Diana, it was a pleasure working with you and Andrew!
Exceptional Support The implementation team, led by Gianni Rosell, has been providing exceptional support as we deploy the solution across all our entities. Their unwavering commitment to customer satisfaction, coupled with their agility and adaptability to our requirements, truly sets them apart.
Exceptional Implementation Journey with Outstanding Results The Vonage implementation team of Brayden, Dayna, and Karen delivered an exceptional experience that transformed our telephony platform. Their expertise in handling our complex business requirements was outstanding, and they demonstrated technical excellence and remarkable professionalism throughout the process. What stands out most is how seamlessly they managed the transition, providing comprehensive support that made the complex process manageable and well-organi... read more
Business response:
Thanks JC, your positive feedback means a lot. We hope this project brings you and the team great success!!
My Vonage Managed Services Team It's been a pleasure working with our Vonage MST over the past 2 months. They've provided us with great support as we migrated from our on-premise solution to the cloud. I cannot thank them enough.
My Vonage Managed Services Consultant is Awesome I joined my team 6 months ago, on a project with a very aggressive deadline, to launch a new program (with 5 vendor integrations) in less than 7 months' time. I was new to Vonage administration. The Vonage team, especially Jessica Borbley and Dan Cittadino, have been instrumental in our successful launch. Jessica shares my sense of urgency, is generous with her knowledge and expertise and is delightful to work with as well. I couldn't have requested a better resource to suppor... read more
Great Partnership With Vonage, we have found a partner that truly understands our business. Vonage offers a stable and reliable platform and at the same time they are agile and supportive, adapting flexibly to our evolving requirements. Their commitment to customer satisfaction is evident in every interaction. Our project manager, Gianni Rosell, has been outstanding. He keeps an overview of ongoing activities, identifies risks and gaps early, and consistently helps move the project forward. Gianni's project management skills... read more
Excellent Implementation experience We were impressed with the depth of knowledge, responsiveness, and project leadership provided by Vonage during our transition to VCC. The Vonage team made the whole design and launch process manageable, and were great partners throughout every phase of the project. Our project consultant and main point of contact, Roosevelt, brought a wealth of experience and in-depth product expertise, including a strong command of Salesforce and its integration with VCC, which ensured a seamless and on-... read more
Excellent Service from Managed Services Group We've been working with Rachael Hancock from the Managed Services team, and she has been fantastic. She consistently provides a variety of options for solving any problem, is patient and goes and above and beyond to provide stellar support.
Very Satisfied with Vonage's VCC Implementation We've had a positive experience with the Vonage team and their VCC implementation. The team was professional, responsive, and efficient throughout the process. The VCC system itself is user-friendly and has significantly improved our communication capabilities. Overall, I'm very satisfied with the service provided.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,270 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.