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Vonage Contact Center (formerly NewVoiceMedia)
About this business
Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need.
Great Implementation experience and Support The Vonage tool is easy to use, very configurable and has a good integration with Service Cloud Console. By combining the data from Salesforce with the Vonage telephony capabilities I can create complex interaction plans that meet our business needs. Lastly I want to praise the Vonage Implementation Team who was always there to assist us and clarify any question that we had along the way. Thank you for your excellent support and professionalism.
Excellent Implementation Support Their support team knows exactly what they are doing and genuinely seems to care about their customers.
Smooth transition from our current tool to Vonage solution ! The team were very helpful in assisting us with the set up, overall very happy!
World’s Largest SCV Project Are you looking for a telephony system that can be easily integrated into Salesforce and that you want to roll out worldwide? Then Vonage is your tool of choice! Along with Service Cloud Voice, Vonage offers a lot of features out-of-the-box that enable your business to provide a comprehensive solution for both customers and agents. Remarkable is the support of Vonage and their partners - always highly professional!
Excellent support & project delivery Vonage were refreshingly 'high touch' throughout the project delivery and proactive in spending time directly with our operational teams to embed processes and check understanding. The app is very simple to use and configure, offering significantly improved reporting and configurability in comparison to our previous provider. Thanks to the Vonage project team for an excellent delivery, in spite of the complexity on our side!
Great Product and excellent support! The team were very helpful in assisting us with the set up, overall very happy!
Very good experience! We have had a very good experience with our Vonage Contact Center Implementation into our Salesforce Org. We had a chance to work with a very high professional team and they’ve support us in all of the steps of this integration. Virginie especially help us through each step of the integration and as well she continue to give us support for all the extra requests that we gave to them. Thanks Virginie for all of your kind support!
Great Vonage Integration Team We had the privilege of working with Brayden Halliday for our VCC integration. He has a deep understanding of the Vonage product and was able to fulfill many of our complex needs. He did a great job of troubleshooting, finding solutions and teaching our team how to utilize VCC ourselves. I also wanted to give Roosevelt Civil recognition, as he stepped in seamlessly when Brayden was unavailable. Our two Solution Architects were a great help in our transition to Vonage. I miss working with them no... read more
Business response:
Thank you so much Andrew. Sure great to work with you and team. When I come to your location next lets get food.
Even with tight deadlines the team supported us to get through the hurdles and to where we needed to The app is very user friendly and easy to navigate- even for those without experience in this area. When making our decision on which platform to use Vonage was a clear winner. Virginie especially led us through each step in a clear way taking the time to explain all we needed and making sure everyone was moving forward together at a steady pace.
Frequently asked questions about Vonage Contact Center (formerly NewVoiceMedia)
How is Vonage Contact Center (formerly NewVoiceMedia) rated?
Vonage Contact Center (formerly NewVoiceMedia) has a 4.8 star rating with 1,270 reviews.
When is Vonage Contact Center (formerly NewVoiceMedia) open?
Vonage Contact Center (formerly NewVoiceMedia) is closed now. It will open tomorrow at 9:00 a.m.