I can't speak highly enough of our experience with the folks at Water Heaters Now. Below is the summary of our experience.
They took out our old tank water heater and installed a new tankless unit. Communication, expectations, quality of work and follow-up were all outstanding. My wife and I are extremely happy with the results and would recommend Water Heaters Now for tankless installation with no hesitation whatsoever.
Longer version (in case you're like me and want to know the particulars of what you might expect):
SCHEDULING — I called their main number expecting to schedule someone to come out for $79 service call to inspect the basement and give us a quote. That's what the previous two companies I spoke with did when I was getting estimates and evaluating whether I wanted them to do the work based on the first part of the process. To my surprise, they did not end up needing to do a pre-installation visit to provide the quote. What's more, I felt more confident in the quote I from Gabriel, the guy who answered the phone, than the other estimates I got from people who actually came to the house. Gabriel was very relaxed, not pushy in the slightest, and asked tons of questions, which I really appreciated. We chatted for about 20 minutes, he answered all of my questions (and I had a lot of them, being a research junkie who'd done a lot of reading about switching from a tank water heater to a tankless), and he was able to give me a tentative quote for the installing a tankless unit. He asked if I could take pictures of the old water heater, the spot we wanted to put the new one. the water coming into the house and the pipes leading to both the old spot and the new spot. He said that he would review the pictures with one of the senior installers to verify whether the tentative quote and required services were accurate and get back to me. I heard back from him within the day that they were confident in the quote. My wife and I took a day to think about it, then scheduled the install. I really, really appreciated Gabriel's knowledge, his easy, no pressure manner, and the fact that I was able to get a quote that I was extremely confident in without having to have a pre-install home visit.
INSTALL — Nate and Jay were our installers, Nate being the senior installer of the two. I got a text message twenty minutes before the scheduled start time letting me know that they were on their way. They showed up exactly on time. The first thing Nate did was come in, check out the site and review all the work that was planned to see if there were any unforeseen issues that got missed in the pictures or scheduling conversations. There were none, and he then walked me through the plan of what they were going to do, when during the morning they'd be shutting off the water, and how he'd let me know if he needed me to do anything during the process. I checked in downstairs a few times to see how things were going, because I was curious, and Nate took time to explain what they'd done and what they were about to do. The install went smoothly, and from tool load-in to tool load-out was about three hours. The last step was that he walked my wife and I through a quick demo of the unit, and explained their policy of scheduling the first complimentary annual descaling/cleaning of the unit, and that it's done as a teaching appointment so homeowners feel comfortable and confident doing it themselves if they wish. Lastly, Nate pointed out that there was a very, very small leak in one of our gas pipes (which I'd just recently become aware of). As part of the install, they check not only the gas pipe they install to make sure they're properly sealed, but also the existing pipes. He said that if I wanted him to, he could fix it right then, but it was a no-pressure, no obligation statement. I did ask him to fix it, and he had that done in about a half hour.
FOLLOWUP — We had some issues that required a couple follow-up visits, but they got it figured out, made it right and made sure that we were happy. Thanks so much, everyone!
Thank you so much for the positive review! It was a pleasure working with you!