All About Plumbing & Septic review summary

5  938
4  27
3  7
2  1
1  
384 reviews with no rating
5.0
1357 reviews
5on Google, Aug 24, 2019
Impressed with my plumber Jason. I will be a returning customer. I also love the after hours customer service that just seems uncommon anymore. Thank you more »
5on Google, Aug 22, 2019
Professional, prompt, excellent quality of service and product! ⭐️⭐️⭐️⭐️⭐️ more »
Business Response:
Thank you so much for your kind words, Shannon. We really appreciate you taking the time out to share your experience with us. And thank you for the 5-star review! We take a lot of pride in our reputation, and strive to satisfy every customers need. We have the best technicians in the industry. We recently opened our HVAC division so if you need our services in the future please give us a call. Regards, Caleb Wilson-Operations Manager All About Plumbing & Septic
on Facebook, Aug 21, 2019
Brandon and his crew were professional, courteous and punctual. The quality of their work is top-notch. The office staff is also responsive and friendly. We highly recommend All About Plumbing & Septic and All About Heat & Air for any and all a homeowner's needs regarding plumbing and HVAC. more »
Business Response:
Thank you so much for your kind words, Marlene. As an owner, I feel that we have the best technicians in the industry for all of our divisions. We are here for our customers 24 hours a day, 7 days a week. We continue to stay committed to providing quality service and our office staff is the absolute best. We truly appreciate your business and we're here to help with any needs you have in the future. Kind Regards, Caleb Wilson-Operations Manager All About Plumbing & Septic/All About Heat and Air
5on Google, Aug 20, 2019
Top notch service and communication about work that needed to be done. Super happy and will call again for sure! more »
Business Response:
Thank you so much for your kind words, Evy. We really appreciate you taking the time out to share your experience with us. We strive to give the best and most informative information to all our customers. It's great to hear you were completely satisfied with the service you received. We appreciate your business and if we can help you in the future with any plumbing, septic or HVAC service please give us a call. Regards, Caleb Wilson-Operations Manager All About Plumbing & Septic
5on Google, Aug 12, 2019
The men were very knowledgeable and friendly. They fixed my well pump system. Yes I would recommend them to all my family and friends. more »
Business Response:
Thank you for taking your time to review our recent plumbing service. I am glad to see that we were able to make the needed repairs to your well system prior to any further damage occurring to your well pump. A pressure tank is vital to the well system to ensure the well pump has adequate time to rest and cool down in between cycles. The proper size pressure tank is key to that. Most people don't realize a well pump will run until the pressure switch/ tank tells it to stop. With a bad pressure tank the well pump will not turn off until you stop using water. This can over work you well pump causing it to fail prematurely. I am so glad that we avoid that issue and you water system is back to normal. If ever you need our services again don't hesitate to give us a call at anytime. We are always here to help. I really appreciate your business!! Caleb Wilson, Operations Manager
5on Angies List, Aug 12, 2019
Very well. Discovered some problems and they kept me in the loop at all times.
Septic tank cleaned
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Business Response:
Thank you for taking your time to review our recent septic service. We also offer [Member Information Removed] free visual inspection of your septic system with each septic tank pumping. This ensures our homeowners are always informed about the condition of their septic system and how to keep it running smoothly. If ever you have any questions or concerns don't hesitate to give us [Member Information Removed] call at anytime. We are always here and available. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Aug 09, 2019
Professional, kind, courteous, knowledgeable, accommodating, and free estimates. All About Plumbing is the best in WNC. more »
Business Response:
Thank you for taking your time to review our recent service. We honestly try to be the best plumbing, septic and HVAC company around. It is always nice to hear that we are reaching our community in a positive manner. If ever you need our services again don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Aug 07, 2019
I recently contacted "All About Plumbing" concerning a possible septic/plumbing problem at my mother's home.
My initial contact was with Caleb and he was very professional and listened to t
he problem we were having. The conversation felt like Caleb cared about the situation and offered help and asked questions.
Later a technician came to the home and arrived at the appointment time, and was very polite and professional.
He did a thorough job and offered suggestions concerning some problems that he noted.

My experience with "All About Plumbing" was a good one from the beginning to the end. They also followed up after the appointment to be sure I was satisfied.
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Business Response:
Thank you for your review of Jason's plumbing service to your mother's home. I also appreciate your pleasant conversation. I always tell customers that advise is always free. You did say something that I am very proud of. As a company we pride ourselves in caring about our homeowners. I tell my technicians all the time "If we take care of the homeowner and do things right you will make a living." To many companies focus on the making a living part rather then taking care of their community. We truly care about making sure your issues are fully resolved with your plumbing, septic or HVAC. If ever you need any more plumbing service don't hesitate to give us a call at anytime. We are always available to help. I really appreciate your kind words and your review. Caleb Wilson, Operations Manager
on Facebook, Aug 07, 2019
WOW you guys are great! Our kitchen faucet began to leak, we called you for an estimate, you sent Brandon C. out in a day, quoted, he recommended the faucet to purchase, and he was here 2 days later, on a Saturday, no extra charge, installed and took out old unit in less than an hour!! Very impressed! Thank you Brandon and All About Plumbing! :-) more »
Business Response:
Thank you for taking your time to review Brandon's recent plumbing service. We pride ourselves in only offering the best and most professional services in our industry. Our plumbing and HVAC division never have an overtime or weekend fee. This is because we know emergencies don't only happen between 9-5. That is why we are always ready to help with an emergency or plumbing issue that may arise. If ever you have any other plumbing, septic or HVAC issues don't hesitate to give me a call at anytime. We are always here and answer our phones 24/7. I really appreciate your business and kind words. Caleb Wilson, Operations Manager
5on Angies List, Aug 06, 2019
This company is extremely professional. They came the day I called to give an estimate. They came the following day and did all the work. I’m very pleased with the excellent work that they performed and I would recommend them to anyone. I’ve used several companies in the area with this same problem, my pump, pipes and tank were never installed correctly in the first place and I’m very confident that finally this company fixed what several others couldn’t. I would highly recommend them to anyone and I will use them again.
Replace affluent pump all the pipes, valves , switches, floats, check valve and unclog and pump out holding tank. They also pumped my septic tank.
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Business Response:
Thank you for taking your time to review Richard's recent plumbing service. As a plumbing and septic company there is no sewage pump system that is too big or small for our professional technicians to repair. There are many different types of sewage pump systems and offering services in both industries helps us know about them all. The most common issues with sewage pump systems is improper installation from the original installation company. Most companies do not install a basin large enough for the sewage pump to work properly so it gets jammed or the pump is not sized appropriately. Either [Member Information Removed] I know that your new sewage pump is going to work the [Member Information Removed] it should have from the beginning. If not please call us at anytime. We always stand behind our work. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Angies List, Aug 02, 2019
We have used this company several times in the past and were very pleased, so our expectations were very high. Richard and his partner ( I am very sorry I cannot remember his name, but that is not one of my gifts ) arrived exactly on time. They surveyed the plumbing problems, worked up a fair estimate and carefully explained it all to me so I could understand. During the course of their repairs they ran into several problems, but they remained undaunted and determined to ensure everything was completed to the highest quality. I highly recommend this company to anyone with plumbing needs. Tony O.
outside water faucets were not working
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Business Response:
Thank you so much for your kind words, [Member Name Removed]. We really appreciate you taking the time out to share your experience with us. I'm glad you were satisfied with your visit . As a company we pride ourselves in only offering the most professional and best services in our industry. Just to let you know- we opened our HVAC division in May so if you ever need us for heating or cooling needs we can deliver the same great service and are a phone call away. Thank you for being a return customer and we look forward to hearing from you. I really appreciate your business and kind words!! Caleb Wilson-Operations Manager All About Plumbing & Septic
5on Google, Aug 02, 2019
We have used this company several times in the past and were very pleased, so our expectations were very high. Richard and his partner ( I am very sorry I cannot remember his name, but that is not one of my gifts ) arrived exactly on time. They surveyed the plumbing problems, worked up a fair estimate and carefully explained it all to me so I could understand. During the course of their repairs they ran into several problems, but they remained undaunted and determined to ensure everything was completed to the highest quality.

I highly recommend this company to anyone with plumbing needs.

Tony O.
more »
Business Response:
Thank you so much for your kind words, Tony. We really appreciate you taking the time out to share your experience with us. I'm glad you were satisfied with your visit . As a company we pride ourselves in only offering the most professional and best services in our industry. Just to let you know- we opened our HVAC division in May so if you ever need us for heating or cooling needs we can deliver the same great service and are a phone call away. Thank you for being a return customer and we look forward to hearing from you. Cheers, Caleb Wilson-Operations Manager All About Plumbing & Septic
5on Google, Aug 01, 2019
Not one to write reviews much but the gentleman Jason that got sent out to my home he was a good fella i really liked him. I was impressed that companies still have personable folks like himself he made for good company. I woke up with him on my mind today and i thought id write a review the company itself is wonderful the lady in the office was kind when i spoke to her. I have had no issues with this company and i hope to see Jason again. Bless you young-man thanks for your help. more »
Business Response:
Thank you for taking your time to review Jason's recent plumbing service. As a company we pride ourselves in only offering the best services with the most professional technicians. Jason is a true professional and is a master at his craft. If ever you need any help please give us a call at anytime. We are always open 24/7. I really appreciate your business and kind words. Caleb Wilson, Operations Manager
4on Angies List, Aug 01, 2019
Technician Brandon worked quickly and kept us informed about our options as he did the work. He made a special effort to order the exact toilet we requested and worked efficiently again when he did the replacement. The only area of minor concern we had was that the special order took longer than expected (expected time was 1-2 weeks; it took longer than 2 weeks), and when we called to ask the status after two weeks, the office representative was rather snippy about the fact that SHE would call US when it came in. It was not unreasonable to inquire about the status of the order after more than two weeks, and in our opinion that response was not appropriate. Aside from that, we were satisfied with the service and the price, and we would call them again.
Needed toilet unblocked and then replaced with a newer model.
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Business Response:
Thank you for reviewing Brandon's recent plumbing service. I am so sorry that our customer service representative was "snippy" with you. There are times that we do forget to call the supply house to check on parts and it is a great reminder when the homeowner calls in to check on those parts. I really appreciate you doing that and I appreciate each and every customer that calls in. We have talked to our office staff and I can assure you this will not happen again. Each homeowner is very important to us and we want you to know we care. I am glad that you will give us a call in the future if you ever need us. I look forward to showing you how awesome our customer service representatives can be. Thank you again for you business and your great/ honest review of our service!! Caleb Wilson, Operations Manager
on Facebook, Jul 31, 2019
Over 4 years in our new/old house, All About Plumbing & Septic has given us great service. They installed a new septic system, they responded in record time to a flood in the basement and fixed all the contributing pieces, they installed a new toilet, and most recently they replaced a well pump and pressure regulator. They are prompt, skilled, courteous, and reassuring. Their estimates are detailed and their prices are fair. We recommend them without reservation. more »
5on Angies List, Jul 30, 2019
All About Plumbing & Septic and All About Heat & Air are both great companies to work with. They are timely, they are quick to respond, they are professional and efficient. Evan was knowledgeable, personable and professional and we were happy with his work. We highly recommend them!!
Lobby Restroom Toilet Replacement
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Business Response:
Thank you so much for your kind words, [Member Name Removed] family. We really appreciate you taking the time out to share your experience with us. You will never be disappointed in our services. As a company we pride ourselves in only offering the most professional and best services in our industry. Thank you for trusting us with your home and if you ever need our services again don't hesitate to give us a call at anytime. We are available 24/7 with no service charges or overtime. Caleb Wilson, Operations Manager All About Plumbing & Septic
on Facebook, Jul 30, 2019
Everyone we dealt with at All About Plumbing & Septic - office staff, owners and crew - were all top notch and professional. They all went above and beyond and it was much appreciated. Evan is knowledgeable, personable and professional and did fantastic work. We highly recommend them! more »
Business Response:
Thank you so much for your kind words, Payne family. We really appreciate you taking the time out to share your experience with us. You will never be disappointed in our services. As a company we pride ourselves in only offering the most professional and best services in our industry. Thank you for trusting us with your home and if you ever need our services again don't hesitate to give us a call at anytime. We are available 24/7 with no service charges or overtime. Caleb Wilson, Operations Manager All About Plumbing & Septic
5on Angies List, Jul 24, 2019
Richard & Mike were my specialist in this situation and their service rendered were efficient, expeditiously done and highly approved by me, the homeowner. Try them, I recommend without hesitation! Total cost for me was $1,733 -- I did not do a comparison with any other company so I can't tell you if it is high or low but I can tell you how please I was with the service.
Hot water heater replaced.
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Business Response:
Thank you for taking your time to review Richard and Mike's recent plumbing service. I am not surprised that your service was nothing short of exceptional. Richard and Mike as a team are unstoppable. There is no plumbing job too big or small for them to handle. If ever you need our help again don't hesitate to give us a call at anytime. We are always here to help. We also offer services in HVAC and Septic's. I really appreciate your business!! Caleb Wilson, Operations Manager
on Facebook, Jul 22, 2019
We had a big job for them- replumbing the entire house. They did it faster than I expected and the whole crew was kind and clean. Didn't mind our toddler "helping" and even tried to be quite while he napped. They were very friendly and professional throughout the time they were in our home. I would 10/10 recommend Evan and his crew. more »
Business Response:
Thank you for taking your time to review Evan's recent plumbing service. I know your job was a major repipe of your water distribution system and I am glad you trusted our family company to help you with that. We encourage teaching the next generation the fun world of plumbing. As a family business we are used to working with families with children. If ever you have any issues don't hesitate to give us a call as we always stand behind our work. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Jul 19, 2019
We used All About Plumbing to replace our water main line and to repipe our home. After meeting with several plumbers, we chose them...they offered the best price, offer a 10 year warranty, came highly recommend from a neighbor, and were by far the most professional. Our serviceman, Brandon, had excellent customer service skills and explained everything in detail. They were on time, very thorough, and came in under budget! We would recommend them to anyone looking for good work at a fair price in the Asheville area. more »
Business Response:
Thank you so much for your kind words, Pamela. We really appreciate you taking the time out to share your experience with us. I'm so glad you were pleased with Brandon's service and I'll be sure to let him know you were satisfied with the level of customer service he provided. We are very upfront with our pricing- offering a flat rate with no hourly charges so that our customers are able to budget for the unexpected things that can arise with a home. Please let us know if we can help you in the future with your plumbing and HVAC needs. Regards, Caleb Wilson-Operations Manager All About Plumbing & Septic
5on Google, Jul 19, 2019
We’ve used this company twice for handling our septic and HVAC. Absolutely fantastic! Anthony saved the day when our A/C went out last week. Both times he was here on time, thorough, tidy, knowledgeable, and just a pleasure to work with in general. Also, importantly, I felt very comfortable with him being in my home with just me and my kids while my husband was at work. That’s a huge plus in my book. more »
Business Response:
Thank you so much for your kind words, Kimberly. I will be sure to pass this compliment onto Anthony. We are thrilled that you have been pleased with both of your visits. We strive to give our customers top notch service and treat them as we would like to be treated. If you need us in the future please don't hesitate to give us a call and again thank you for trusting us to take care of your HVAC needs. Cheers, Caleb Wilson-Operations Manager All About Plumbing & Septic
5on Google, Jul 19, 2019
We recently had them clean out our septic tank. Derrick was very professional, courteous and arrived on schedule. He also answered any questions I had. Great job. Will have them do it again next time. more »
Business Response:
Thank you so much for your kind words, Paul. We really appreciate you taking the time out to share your experience with us. We are glad you were pleased with the service you received. Our septic technicians not only pump tanks but they also do repairs and installations and are very knowledgeable about all things septic. If you ever need us for plumbing or HVAC needs please feel free to give us a call. Regards, Leslie Black-Customer Service All About Plumbing & Septic
5on Google, Jul 19, 2019
Eric went above and beyond in helping me resolve my septic issues. Great company and so friendly! 5-star more »
Business Response:
Thank you for the 5-stars Amy- I'm so glad you were pleased with you service from Eric. We have a great team here- from the office staff all the way to our technicians in the field. We have grown over the years and just recently opened up our HVAC division- we couldn't have done this without the support of our customers. Please don't hesitate to give us a call if you need our services in the future. Kind Regards, Caleb Wilson-Operations Manager
5on Google, Jul 18, 2019
These guys are such hard workers and super nice. more »
Business Response:
Thank you so much for your kind words, Carrie. We really appreciate you taking the time out to share your experience with us. We take pride in knowing that we have only the best and most professional technicians in our industry. And we appreciate all of our customers. Please let us know if we can be of any service in the future for all your plumbing/septic and heating/cooling needs. Regards, Leslie Black-Customer Service All About Plumbing & Septic
4on Angies List, Jul 17, 2019
Positive, he can diagnose and fix problems. He knows his stuff. Negative, This plumber has a slick way of selling his services that are backed up with a set of agreements that are done by a really sharp lawyer. Here's what to expect. The "free estimate" is the first visit review of the problem NOT an estimate of the cost of repair. If you say No, the estimate is free. Otherwise, he collects a fee for the estimate. He gets into the repair listing parts and works needed and he presents you with an estimated repair cost. If you say NO, you are left in a disassembled, nonworking situation. When the problem is fixed, the cost is parts and about $165.hour of work. I'd suggest that you try to get him to a reasonable hourly rate and skip the estimates. He is very competent and capable of fixing the problem.
Naturel gas leak in tankless hot water heater.
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Business Response:
Thank you for taking the time to write a review about our service visit. I really wish you had called first with any concerns as I feel we could have addressed your concerns in your review. As a company we do provide absolutely free estimates with no trip charge or service fee of any kind. Our technician did arrive to find that your tankless water heater unit was not working, but within the warranty period set by the manufacturer. If we had installed the unit the labor and parts would have been free. Since this unit was installed by someone else we provided you with a free estimate to call customer support for you tankless unit and start the warranty process. You agreed and signed to approve this pricing. At this time if you had disagreed with the pricing we would have left at no charge. We did call customer support and trouble shoot your tankless unit which requires many tools and a deep knowledge of these computer like water heaters. This is required as the manufacturer will make us test the unit to find the issue. Once this was completed the manufacturer agreed to send us the parts free of charge. Once they arrived we came back to your home and presented you with another free estimate to install the parts which you agreed to and signed again. The parts were installed and your tankless unit is up and running again. I do apologize that you feel that you did not receive a free estimate, but in a situation like this I feel that we offered the best pricing upfront to get your parts warrantied and installed professional. I am sorry that you had issues with your tankless during the warranty period and I do understand your frustration as this unit should not have had issues. I do appreciate you reading the fine print of our invoicing. That is written by a lawyer for a lawyer. Fortunately for our company we have never had to worry about the fine print of our invoices. We have a 99% satisfaction rating because we care about taking care of our homeowners and doing things right. I hope you will give us a call in the future as I know you will never be disappointed in our services. I really appreciate your business and look forward to working with you again. Caleb Wilson, Operation Manager