All About Plumbing & Septic review summary

5  750
4  18
3  4
2  1
1  
52 reviews with no rating
5.0
825 reviews
5on Angies List, Oct 15, 2018
Our home sewage pump alarm went off. I contacted All About Plumbing & Septic that afternoon and was pleasantly surprised that they were able to send someone out the same day. Another pleasure was to have someone actually answer the phone and kept me up to date on the technicians ETA. Other establishments you leave a message and hope someone returns your call. Brandon arrived on time, quickly diagnosed and fixed the problem. He was friendly and professional. The cost for the service was also very reasonable. Very pleased.
Sewage Pump
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Business Response:
Thank you for taking your time to review Brandon's recent service. We pride ourselves in always answering the phone. No matter the time or day that you call one of our staff member is always available to help. We never use an answering service because we feel that a plumbing or septic emergency is just to important for the delay time it takes to get dispatched using another company. I am so glad that Brandon was able to get your issue resolved quickly and professionally. If you ever need us again don't hesitate to give us a call at anytime. We are open 24/7! I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on BirdEye, Oct 12, 2018
Recently Evan and Jason replaced the whole underground drainage system from the down spouts at the front of the house. The old was severely clogged with roots. They came on time. Were polite, friendly and courteous. Good time management. What impressed me the most is that they went beyond and did all the little stuff I asked. They made sure the job was done right, and to my complete satisfaction. Evan came day after I call for the estimate, and job was done early the next week. House was safe during tropical storms Florence and Michael. I highly recommend this company, and plan on using them again if/when needed. more »
Business Response:
Thank you for taking your time to review Evan and Jason's recent service. Our homeowners satisfaction is our #1 priority. I am so glad to hear that every expectation you had was met with their service. As a family owned business we pride ourselves in being big enough to handle anything, but small enough to care. I look forward to working with you again in the future. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Oct 08, 2018
Very well. On time and proficient
Main sewer line located and cleaned
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Business Response:
Thank you for taking your time to review our recent service. A main line stoppage is a plumbing issue that must be addressed immediately. I am so glad to read that our technicians were able to get your sewer line open the same day. We did have to return with a more powerful machine to ensure the drain line was cleaned properly the following business day. If ever you need our services again don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Oct 05, 2018
All About Plumbing and Septic are very customer driven. And the plumbers are experienced and knowledgeable. The family owned business works hard to offer the community fast and exceptional service. They are a true 24 hour plumbing company and do not charge extra for weekend and evening service. It was very entertaining working with Alex, Russell, Chris, and Caleb in the office, we had a lot of laughs. more »
Business Response:
Thank you for taking the time to write this recommendation. We do greatly appreciate your honesty and your time spent working in the office with us. I wish you the best of luck in your future endeavors. Caleb Wilson, Operations Manager
3on Google, Oct 05, 2018
Extremely expensive with minor repairs more »
Business Response:
Thank you for taking your time to rate our services. I hate to hear that you felt like our pricing was too high. I do not see your appointment so I am not sure of the specifics. As a company we do offer completely free estimates with upfront pricing. This ensures that all work is agreed upon prior to the work starting so no one is surprised with the cost of the work being performed. I feel that is the only fair way to conduct business as hourly companies usually charge a trip charge as well as mark up their parts and an hourly charge. As a company we do price by the job using a pricebook that is constantly reviewed to ensure we are offering the best pricing we can without sacrificing quality. I know our pricebook is much more affordable then many of our franchise competitors. I hate to read your review and I hope you will let us earn your business as you will not find a more affordable company offering the same quality of workmanship. I really appreciate your honest and review!! Caleb Wilson, Operations Manager
5on Google, Oct 04, 2018
All about plumbing replaced the water lines in my home and installed city water for me they were professional and did not leave until the job was done I am very satisfied with Richard, Mike, Oscar thank you more »
Business Response:
Thank you for taking your time to review everyone's recent service. I really appreciate your continued business as well. Your review only lets me know that we are servicing our community the best way possible. I really appreciate all your business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Oct 01, 2018
I had a well pump go out on a four flex that I own. I called All About Plumbing and they had a technician on the job by 10:30. I had a new well pump and new pressure tank that replaced one that was clogged with sediment along with a new whole house filter in by 5:00 PM. The pressure tank wasn't an easy replace since it was behind two hot water heaters in a small area. Great work by Brandon and Mike to get the work done so quickly. more »
Business Response:
Thank you so much for your kind words, Christopher Snyder. We really appreciate you taking the time out to share your experience with us. We pride ourselves in only offering the most professional services with the highest quality parts. I am glad to hear that your water was restored quickly and without issue for your apartment building. If ever you have any issues don't hesitate to give us a call at anytime. We stand behind all of our work. I really appreciate your business and kind word!! Caleb Wilson, Operations Manager All About Plumbing & Septic
5on Google, Sep 29, 2018
Got into a panic mode yesterday due to a leaking line on our water heater. My wife remembered seeing the new building for All About Plumbing close to where we live. This was our first experience with them. We got their number and elated to talk to a person on the first call instead if a recorded message. We explained our plight and they put us down for service promptly. As promised a fine young man knocked on our door. Brandon was pleasant, curteous and enthusiastic about helping us with our problem. Brandon explained in detail about his game plan and quoted us a very rare and reasonable price to do the job. He immediately went to work and it seemed like just a few minutes went by before he was finished. He's work was masterful. Very neat job! Brandon is a credit to not only his procession but a shining star for your company. Will we do business in the future if necessary? Most definitely. We will and already have referred All About Plumbing and especially Brandon to others. Deepest gratitude. more »
Business Response:
Thank you for taking your time to review Brandon's recent service. We did just move to Mills River right on the Buncombe county line and I am glad to hear we are helping our neighbors. We service 5 counties in our area and we are always open to help with any plumbing or septic emergency. I will be sure to pass you great review on to Brandon. I am proud to have him on board with our family company and I know you will never be disappointed in his service. He is a true plumbing professional and even on his worst days he is still a master at his craft. I hope you don't have any future plumbing issues, but we are always here to help. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Sep 28, 2018
We had a minor plumbing problem (leaky valve on our well pump) and a major septic tank problem, so we were fortunate to deal with both sides of this business at the same time. On the plumbing side, Evan showed up exactly when promised and did the repair very quickly and perfectly. He took the time to explain to me exactly what he was doing and how the system works, and double-checked his work before he left.

The septic tank required a couple visits, and Kris was here on the dot, and went over every detail of the process of the repair ahead of time, providing detailed, understandable lists of the parts and labor involved. When he got down into the muck, he did so with total dedication, professionalism and great sense of humor. This was a complicated, messy job, and he and his crew cleaned up after they were done and did everything they could to restore our yard to its pre-repair state, only better, because we know exactly what's going on underground!

We couldn't be happier with these guys and the work they did, and will certainly use your company for any future plumbing or septic needs. We chose All-About by reading online reviews so I hope anyone reading this will benefit from our very positive experiences with this great group of honest, hard-working, punctual, fair-pricing professionals.
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Business Response:
WOW!! What a great review. I can't thank you enough for taking your time to review both Evan and Kris' recent service. We pride ourselves in our professional service technicians and I am glad to hear that you noticed. Your wonderful review just lets me know we are serving our community the best way possible. That is our #1 goal. I look forward to working with you on any future plumbing or septic project you may have. I really appreciate the business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Sep 28, 2018
I had been struggling with a clogged sink drain for three days. I had put a snake cable in a coupling I had disconnected in the basement and after running almost 25 feet of it in the pipe it became stuck and I could not pull it back out! At that point I admitted I was beaten and had to call a real plumber. I called All About Plumbing and was amazed when I was told that somebody would be able to come out that same day at 5PM. Eric and Brandon came and were able to get a clean out fitting open and untangle and remove the snake that was tied in a knot. The best part of all is that they did not charge me anything (oops maybe I should not have told that). Anyway, this company has earned my business forever as a result. In fact, I just scheduled another visit from them because my bathtub drain is now totally clogged up. Thank you again, AAP&S. more »
Business Response:
Thank you for taking your time to review our services. We are absolutely ok with you sharing that we did not charge you for that service. We pride ourselves in always taking care of our community and we didn't feel the need to charge for your service call. We never have a trip fee or service charge so we are always glad to come out and look at any plumbing issue. I look forward to working with you on your tub drain clog. I really appreciate you trusting us with your plumbing issues!! Caleb Wilson, Operations Manager
5on Google, Sep 26, 2018
I had a plumbing emergency today. Upon calling, Evan and Jason were out to my house within 45 minutes, I can't say enough for the outstanding service we received today at a very reasonable rate, especially for an emergency call. If you have an emergency or just a plumbing issue, these are the folks to call. Thank you again for all of your help! more »
Business Response:
Thank you for taking your time to review Evan and Jason's recent service. I really appreciate you trusting our team to take care of your home. When a plumbing emergency happens we are always available to help. If ever you need us again don't hesitate to give us a call at anytime. We are always open with no over time charges. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on BirdEye, Sep 26, 2018
Replaced the kitchen faucet. Did a great job! more »
Business Response:
Thank you so much for your kind words, Jay G.. We really appreciate you taking the time out to share your experience with us. Caleb Wilson, Operations Manager All About Plumbing & Septic
5on Facebook, Sep 25, 2018
Very professional, polite, neat and tidy as they worked. They even showed up at least 2 hours early! Which was great. They quickly diagnosed the problems with the well and pump, then stayed in close contact with our landlord. 4 apartments with no water can get frustrating very fast. They also did all the repairs that day, saw a few small issues and we're able to help with that. Then they cleaned up after themselves. I would and will be referring them to family and friends. more »
Business Response:
Thank you so much for your kind words, Brittney Boland. We really appreciate you taking the time out to share your experience with us. We pride ourselves in only offering the most professional services with the highest quality parts. I am glad to hear that your water was restored quickly for everyone. If ever you have any issues don't hesitate to give us a call at anytime. We stand behind all of our work. I really appreciate your business and kind word!! Caleb Wilson, Operations Manager All About Plumbing & Septic
5on BirdEye, Sep 21, 2018
Tony did an excellent job replacing my hot water heater. Fantastic! All
About Plumbing was incredibly professional and knowledgeable! They did
exceptional work!
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Business Response:
Thank you for taking your time to review Tony's recent service. He is a true asset to our company and I know you will never be disappointed in his services. If ever you have another issue don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Sep 20, 2018
With updates to new codes it was expensive. Work was done promptly and with the least amount of damage to yard and garden. Work well done and now up to code
Replace water main from street.
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Business Response:
Thank you for taking your time to review our services. It is never easy to find out that you need a new water service, but you can rest assured that your new water service is backed by our 10 year warranty. Unlike franchise companies we stand behind our work with no hassle. We are a local family owned business and we pride ourselves in having a 99% satisfaction rating. If ever you have any questions or need anything else just let me know. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Sep 20, 2018
Brandon Cheney just finished installing my new water heater and he was fantastic! He was knowledgeable in his profession, extremely courteous and solicitous. He is a great asset to your team and I am happy to recommend to my family and friend! more »
Business Response:
Thank you for taking your time to review Brandon's recent service. I couldn't agree with you more. Brandon is a true asset to our family business and I couldn't be happier with your kind words. We strive to only offer professional and quality workmanship. If ever you need our services again don't hesitate to give us a call at anytime and ask for Brandon. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Sep 13, 2018
Brandon Cheney just left after fixing the pump float in our septic system very professional friendly and courteous. Very knowledgeable in what he is doing. He is an absolute asset to your company. Was here within a few hours of calling on the day Florence was to come ashore. Thank you Brandon! more »
Business Response:
Thank you so much for your kind words, Linda Marshall. We really appreciate you taking the time out to share your experience with us. I couldn't agree with you more. Brandon is a true asset to our company and you will never be disappointed in his professional service. I hope you don't have any future plumbing issues, but if you do don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Sep 01, 2018
Evan was here when they said he would be great service, very professional ,had well issue figured out in no time and fixed . Was a pleasure to do business with them . more »
Business Response:
Thank you so much for your kind words, Susan Bryant. We really appreciate you taking the time out to share your experience with us. Evan has been with our company since we have opened and I couldn't agree with you more. Evan is a true professional and a master at his craft. There isn't a job too big or small for him to take care of. I am glad that everything was taken care of quickly and professionally. Don't hesitate to give us a call in the future for any plumbing or septic issue that might arise. We are open 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Sep 01, 2018
EVAN Rhinehart came out and fixed it he was very professional, nice . Within a short time found the issue and had it fixed . I would recommend this company as they have 24/7 hrs and were here when they said they would be. Thank you Evan.
Well pump issues
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Business Response:
Thank you so much for your kind words, [Member Name Removed] We really appreciate you taking the time out to share your experience with us. Evan has been with our company since we have opened and I couldn't agree with you more. Evan is a true professional and a master at his craft. There isn't a job too big or small for him to take care of. I am glad that everything was taken care of quickly and professionally. Don't hesitate to give us a call in the future for any plumbing or septic issue that might arise. We are open 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Aug 31, 2018
I WOULD HIGHLY RECOMMEND ALL ABOUT PLUMBING!! more »
Business Response:
Thank you so much for your kind words, Deborah Laughter Hyder. We really appreciate you taking the time out to share your experience with us. Caleb Wilson, Operations Manager
5on Google, Aug 27, 2018
Prompt, professional, knowledgeable, quality work done correctly on in timely manner. Retail pricing but that is to be expected. more »
Business Response:
Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. I can assure we are always reviewing our pricebook in order to ensure we are offering the most competitive pricing we can without sacrificing quality. We are committed to only offering the highest quality repairs on the market. I know you won't have any issues with the work that we completed, but if ever you have another plumbing or septic issue don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Aug 27, 2018
I rely on a well, pump and system for water. When that system quits, for whatever reason, one tends to panic. Fortunately, I keep spare water around, however having a company willing to respond to my water needs 24/7, 365 days a year is a great relief. Fortunately, I found Brandon Cheney and All About Plumbing.

In a recent water pressure loss event, I called All About Plumbing and Brandon was at my home in less than 2 hours. He discovered the problem and my water was back on immediately. He also suggested a new fixture that would help avoid the water pressure fluctuations I was experiencing and help preserve the life of my water pump.

Brandon was extremely courteous and observant of my needs and recommended and provided the best quality equipment.

I do not hesitate to recommend Brandon and All About Plumbing. You will find their reliability and integrity impressive.
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Business Response:
Wow!! Thank you for such a detailed and great review. Brandon has been with a company a long time and is a highly trained plumbing professional. I know you will never be disappointed in his service. Don't hesitate to give us a call at anytime. I really appreciate your business!! Caleb Wilson, Operations Manager
5on Google, Aug 25, 2018
Brandon came out on a Saturday to get our bathroom sink up and running. He was very helpful, professional, and quick! The price was very reasonable! All About Plumbing is on the top of our list. more »
Business Response:
Thank you so much for your kind words, kim ahmarah moore. We really appreciate you taking the time out of your day to share your experience with us. We are always open for emergency service and I am glad to hear everything was taken care of professionally and quickly. Brandon is a newly added Sr. Technician, but has been with our company for a long time. I know you will never be disappointed in his service. He is a highly trained plumbing professional. I really appreciate your kind words and business!! Caleb Wilson, Operations Manager
5on BirdEye, Aug 25, 2018
Descale tankless water heater. Install whole house filter. Install shut
off valve. Install sediment filter. Arrived early, brought all parts.
Started with shut off valve. Installed whole
home filter, sediment
filter. Excellent job. Very knowledgeable. Friendly good personally.
Very patient with me.
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5on BirdEye, Aug 23, 2018
Tony was great! Very reliable and friendly. Took off the shower fixtures so marble could be polished then re-installed them after. more »
Business Response:
Thank you for taking your time to review Tony's recent service. I am so glad that we were able to help you with recent polishing process. If ever you have any future plumbing issues don't hesitate to give us a call at anytime. I really appreciate your time and your business!! Caleb Wilson, Operations Manager