All About Plumbing & Septic review summary

5  813
4  18
3  4
2  1
1  
63 reviews with no rating
5.0
899 reviews
on Facebook, Feb 16, 2019
All About Plumbing is the only plumbing company that I call. They are prompt, professional, knowledgeable and friendly. more »
5on Google, Feb 12, 2019
Excellent service and most efficient. Pete did a great job and was extremely professional. He represents the company very well. more »
Business Response:
Thank you for taking the time to review Pete's recent service. Pete just came on board with our family company this year and he is a true asset. Pete's dedication to professional and quality repairs fits right in with our company. I really appreciate your business and taking the time to reassure we are serving our community the best way possible. Caleb Wilson, Operations Manager
5on Google, Feb 12, 2019
Communications-PERFECT! Timing-PERFECT! AAPS did everything exactly as I asked them to do...will go to them first every time from here on! more »
Business Response:
Thank you for taking your time to review Marcus' recent septic service. I look forward to helping you with your rental properties and I am grateful for all the past business. If ever you need anything don't hesitate to give us a call. We are always open and ready to help with any plumbing or septic need. I really appreciate your continued business and kind words!! Caleb Wilson, Operations Manager PS: I am proud to announce we will be opening a HVAC division this spring. We will be able to offer exceptional service in the heating and cooling industry.
5on Angies List, Feb 11, 2019
Brandon was very professional, very responsive, and very helpful in outlining my choices. I recommend this company. The person answering the phone was very polite and pleasant. I will hire them when I purchase a replacement.
Pilot light light was out.
more »
Business Response:
Thank you for taking the time to review Brandon's recent service. I am glad to hear the your water heater pilot light was able to be re-lit and everything was working as it should. If ever you have an issue again don't hesitate to give us a call at anytime. I really appreciate your kind words!! Caleb Wilson, Operations Manager
on Facebook, Feb 09, 2019
They came on time, told me what it would cost, we agreed and they did the work professionally and with a smile - just good people. more »
Business Response:
Thank you for taking your time to review Derrick's recent septic service. Derrick is a new septic technician with our company, but his professionalism and knowledge matches even our most seasoned veterans. Derrick is a true asset to our company and I am glad that you were able to experience the professional service you deserve. If you ever need our services don't hesitate to give us a call at anytime. We are always open and here to help. Caleb Wilson, Operations Manager PS: I am proud to announce we will be able to help with your Heating and Cooling needs this spring. I look forward to becoming your one stop service provider.
on Facebook, Feb 08, 2019
This company is amazing
The two gentlemen came to my house early
Were very truthful with all the information before the job even started
For being a septic situation it’s kind o
f smelly so they were very kind making the time go by better
The important things most people should care about is when companies come to work on your house they don’t damage or leave it a mess
this company and these two men did exactly that with no mess👍🏻
Thank you guys for a very good experience you both made my day by doing an amazing job
I have used them before they are a trustworthy company as well as reasonable
more »
Business Response:
Thank you for taking your time to review Kris' recent septic service. I also really appreciate your continued business. Over half of our service calls each month are return customers. Building a trusting relationship with our homeowners is the #1 reason we are still in business today. We always offer the most professional service we can in our industry. I really appreciate your kind words and great detail about our services. I look forward to helping you with your next plumbing or septic need. Don't hesitate to give us a call at anytime. Caleb Wilson, Operations Manager
5on Google, Feb 07, 2019
This was my first experience as a "AAP&SP" customer and I am happy to say it was a very positive one. Faced with my "no hot water emergency" AAP&SP responded quickly and professionally. Their technicians (especially Joe and Mark) were very knowledgeable and easy to deal with. They clearly explained my options and answered all of my questions.
After deciding to move forward, the installation of a new water heater was professionally done and went amazingly fast. The components used were of high quality. Several technicians participated on site and my emergency was remedied in less than 24 hours from the time I first called AAP&SP.
In short, AAP&SP exceeded my expectations and I would certainly use them again for all of my plumbing and septic-system needs .
more »
Business Response:
Thank you for taking your time to review Joe and Mark's recent service. I really appreciate you walking into our new office to talk with us about your plumbing issues. Having no hot water is an emergency and we are always available to help our homeowners with any plumbing emergency that may arise. I am glad to hear that everything went smoothly and I hope you have not future plumbing issues. If you do, don't hesitate to give us a call at anytime. We are always available. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Feb 04, 2019
Brandon Cheney is wonderful. I called him as the Super Bowl was beginning. One of my tenants had a water heater that was spraying water everywhere and they couldn't shut it off. Brandon was there in less than 10 minutes, and turned it off for them. He advised me the floor under the hot water heater was rotting and needed to be replaced and a new water heater installed. I told him I would have my maintenance man take care of it. When I asked how much I owed him for the after hours call, he said not to worry about. I almost fainted! For any of my future plumbing problems, I will definitely request Brandon Cheney. He's the best!!! more »
Business Response:
Thank you for taking your time to review Brandon's recent service. As a company we never charge overtime on our plumbing division. We know that emergencies don't only happen during business hours so we don't feel like charging extra for an emergency is fair. I am so glad that we were available to take care of your issue quickly and promptly. I hope you give us a call when the water heater needs to be installed because a plumbing license is required to install a water heater. There are a lot of safety precautions that must be completed to ensure the life and warranty on the water heater. I look forward to working with you in the future. I really appreciate your kind words!! Caleb Wilson, Operations Manager
5on Angies List, Feb 04, 2019
My new toilet handle was ordered, came & was installed professionally & quickly. EXCELLENT SERVICE !!
I wanted an "upgraded" handle on my new toilet.
more »
Business Response:
Thank you for taking the time to review our recent service. There is no plumbing job to big or small for our highly trained technicians to handle. I am very grateful for your continued business over the years and look forward to helping with your next plumbing need. Caleb Wilson, Operations Manager
5on Google, Feb 02, 2019
On time , courteous and professional. Great job clearing our drain lines. more »
Business Response:
Thank you for taking your time to review our recent service. We are always open to help with any plumbing or septic need you may have. Don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Feb 01, 2019
It was a pleasure doing business with the people at All About Plumbing. I went through several estimates for installing a tankless water heater. They came in somewhere in the middle of the pack. After an honest discussion with Caleb, he actually talked me out of a tankless, because the ROI wasn't there for a retrofit. He could have tried to sell me on a more costly installation, but he didn't and I appreciate that. The crew that came out was great. Brigham did an excellent job of replacing our tank and explaining everything that needed to be done. They were relatively efficient and got the job done in a few hours. They have earned my business and I will be using them for all my plumbing needs in the future.
Replace water heater
more »
Business Response:
Thank you for taking the time to review Brigham's recent service. Brigham is a true professional and wanted his homeowners to get the plumbing fixture that meets their needs. We are an upfront pricing company that always gives our homeowners all their options when it comes to a plumbing repair. You can not make an informed decision unless you have all the information and after speaking with you on the phone I believe we came up with the best option for your needs. I know your water heater will perform well for you, but if you have any issues or concerns don't hesitate to give us a call at anytime. We are always open. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Feb 01, 2019
It was a pleasure doing business with the people at All About Plumbing. I went through several estimates for installing a tankless water heater. They came in somewhere in the middle of the pack.
>
After an honest discussion with Caleb, he actually talked me out of a tankless, because the ROI wasn't there for a retrofit. He could have tried to sell me on a more costly installation, but he didn't and I appreciate that.

The crew that came out was great. Brigham did an excellent job of replacing our tank and explaining everything that needed to be done. They were relatively efficient and got the job done in a few hours.

They have earned my business and I will be using them for all my plumbing needs in the future.
more »
Business Response:
Thank you for taking the time to review Brigham's recent service. Brigham is a true professional and wanted his homeowners to get the plumbing fixture that meets their needs. We are an upfront pricing company that always gives our homeowners all their options when it comes to a plumbing repair. You can not make an informed decision unless you have all the information and after speaking with you on the phone I believe we came up with the best option for your needs. I know your water heater will perform well for you, but if you have any issues or concerns don't hesitate to give us a call at anytime. We are always open. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
on Facebook, Feb 01, 2019
It was a pleasure doing business with the people at All About Plumbing. I went through several estimates for installing a tankless water heater. They came in somewhere in the middle of the pack.
>
After an honest discussion with Caleb, he actually talked me out of a tankless, because the ROI wasn't there for a retrofit. He could have tried to sell me on a more costly installation, but he didn't and I appreciate that.

The crew that came out was great. Brigham did an excellent job of replacing our tank and explaining everything that needed to be done. They were relatively efficient and got the job done in a few hours.

They have earned my business and I will be using them for all my plumbing needs in the future.
more »
Business Response:
Thank you for taking the time to review Brigham's recent service. Brigham is a true professional and wanted his homeowners to get the plumbing fixture that meets their needs. We are an upfront pricing company that always gives our homeowners all their options when it comes to a plumbing repair. You can not make an informed decision unless you have all the information and after speaking with you on the phone I believe we came up with the best option for your needs. I know your water heater will perform well for you, but if you have any issues or concerns don't hesitate to give us a call at anytime. We are always open. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Angies List, Jan 30, 2019
This was my first experience as a "AAP&SP" customer and I am happy to say it was a very positive one. Faced with my "no hot water emergency" AAP&SP responded quickly and professionally. Their technicians (especially Joe and Mark) were very knowledgeable and easy to deal with. They clearly explained my options and answered all of my questions. After deciding to move forward, the installation of a new water heater was professionally done and went amazingly fast. The components used were of high quality. Several technicians participated on site and my emergency was remedied in less than 24 hours from the time I first called AAP&SP. In short, AAP&SP exceeded my expectations and I would certainly use them again for all of my plumbing and septic-system needs .
Replacement of Water Heater
more »
Business Response:
Thank you for taking your time to review Joe and Mark's recent service. I really appreciate you walking into our new office to talk with us about your plumbing issues. Having no hot water is an emergency and we are always available to help our homeowners with any plumbing emergency that may arise. I am glad to hear that everything went smoothly and I hope you have not future plumbing issues. If you do, don't hesitate to give us a call at anytime. We are always available. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Jan 30, 2019
This was my first experience as a "AAP&SP" customer and I am happy to say it was a very positive one. Faced with my "no hot water emergency" AAP&SP responded quickly and professionally. Their technicians (especially Joe and Mark) were very knowledgeable and easy to deal with. They clearly explained my options and answered all of my questions.
After deciding to move forward, the installation of a new water heater was professionally done and went amazingly fast. The components used were of high quality. Several technicians participated on site and my emergency was remedied in less than 24 hours from the time I first called AAP&SP.
In short, AAP&SP exceeded my expectations and I would certainly use them again for all of my plumbing and septic-system needs .
more »
Business Response:
Thank you for taking your time to review Joe and Mark's recent service. I really appreciate you walking into our new office to talk with us about your plumbing issues. Having no hot water is an emergency and we are always available to help our homeowners with any plumbing emergency that may arise. I am glad to hear that everything went smoothly and I hope you have not future plumbing issues. If you do, don't hesitate to give us a call at anytime. We are always available. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 29, 2019
We are in Florida and had this company do a septic inspection on the property we are buying in NC. They were excellent with reporting the results back to us and made the process very easy. I would highly recommend this company. more »
Business Response:
Thank you for taking the time to review Kris' recent septic service. We are always here to help our homeowners and home buyers with their septic needs. Getting a septic inspection is so important to ensure you are not buying a major issue when you purchase your home. Most septic systems are not properly taken care of and a simple septic inspection can literally save you thousands in costly septic repairs. I really appreciate you taking the time to write this review of our septic services. Caleb Wilson, Operations Manager Don't hesitate to give us a call at anytime for any septic or plumbing issue that may arise.
5on Google, Jan 29, 2019
Dealt with Kris and Ethan, they were wonderful! Took time to explain what to look for and what to do about it. May have some issues coming up, but didn't feel like there was any sales pressure....just information. These men are an asset to the business and I would highly recommend them! more »
Business Response:
Thank you for taking your time to review Kris and Ethan's recent service. As a service provider we take pride in making sure our homeowners have all the knowledge they need to ensure their septic system will last as long as possible. Most homeowners don't realize the importance of maintaining their septic system until we arrive. A small repair/ service can save you from a large septic issue. I am glad that Kris and Ethan helped to inform you about your septic system. If you ever need us again don't hesitate to give us a call at any time. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 28, 2019
Great experience all around! Woke up to no hot water on Saturday morning. After calling several different companies with no luck, All About answered and had some over quick. Pete was super nice, on time and cleaned up the floor after He was done. Would recommend 10/10 more »
Business Response:
Thank you for taking your time to review Pete's recent service. When you have no hot water we make sure we can respond quickly to ensure your water system is restored quickly and professionally. I am glad to see that Pete was able to get your system back to proper working order quickly. I look forward to Chris, Field Manager, coming out to ensure your work saw done to the highest quality possible. I really appreciate your business and your kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 28, 2019
Needed work on the weekend and it could not wait. They answered the phone and arranged to have someone out that day. The repair person not only fixed the problem but also left it better then he found it. Highly recommend!! more »
Business Response:
Thank you for taking the time to review Brigham's recent service. We are always open to help with any plumbing or septic emergency. I am glad to hear that everything was taken care of quickly. I also really appreciate your recommendation. Every month half of our business comes from return customers or referrals. That lets me know that we are serving our community the best way possible. Don't hesitate to give us a call in the future for any plumbing or septic concern you may have. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 26, 2019
more »
Business Response:
Thank you for you rating of Eric's recent service. We appreciate every homeowner that trust's us to work on their home. Don't hesitate to give us a call at anytime. Caleb Wilson, Operations Manager
5on Angies List, Jan 25, 2019
The plumber called us immediately after our request and was here in a couple of hours. He quickly assessed our well and found our relay switch under the house was stuck and turned back on as soon as he looked at it. He did not find any other issues and we were happy to have water again!
WELL NOT WORKING
more »
Business Response:
Thank you for taking your time to review our recent service trip. Some times just being onsite can make your plumbing issues go away. Usually that is not the case, but I am glad that your water was restored quickly. If this issue happens again don't hesitate to give us a call at anytime. We are always open. I really appreciate your time and your business!! Caleb Wilson, Operations Manager
on Facebook, Jan 24, 2019
Very pleased with the service that was provided. Everything was done in a timely manor and handled very professionally. Pricing was fair and was very happy that charge by the job and not by the hour. Will always be a big supporter of honest family owned businesses more »
Business Response:
Thank you for taking the time to review Nate's recent service. We pride ourselves in only offering the best and most professional services in our industry. Your kind words let me know that we are on the right track to serving our community the best way possible. If you ever need our services again don't hesitate to give us a call at anytime. We are always open. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 23, 2019
We have used All About Plumbing 3 times. Always on time, efficient , tidy, pleasant and work done has been excellent. Pete has been out here twice. He is great even tolerating pesty dogs. He is clear with quote at the outset and has done a great job. Thanks Pete, its good to know we have a Plumber when we need one! more »
Business Response:
Thank you for taking your time to review Pete's most recent service. I also really appreciate your continued business. Pete is a true professional and is a master at all things plumbing. I know you will never be disappointed in his services. I really appreciate you continued business and your kind words!!! Caleb Wilson, Operations Manager
5on Google, Jan 22, 2019
Very impressed with the service we received today. Would highly recommend. more »
Business Response:
Thank you for taking your time to review our recent septic service. We pride ourselves in only offering the best and most professional services in our industry. All of my septic technicians are highly trained and are able to quickly inspect and diagnose any septic issue. Most of the time a small fix or repair can prolong the life of your drainfield by many years. We are here to help our community the best way possible and by your review I know we did just that. I greatly appreciate your business and kind words!! Caleb Wilson, Operations Manager
on Facebook, Jan 22, 2019
On time, responsible, careful and respectful. Did the job we asked for. What's not to like? I highly recommend. more »
Business Response:
Thank you for taking your time to review our recent septic service. We pride ourselves in only offering the best and most professional services in our industry. All of my septic technicians are highly trained and are able to quickly inspect and diagnose any septic issue. Most of the time a small fix or repair can prolong the life of your drainfield by many years. We are here to help our community the best way possible and by your review I know we did just that. I greatly appreciate your business and kind words!! Caleb Wilson, Operations Manager