All About Plumbing & Septic review summary

5  725
4  18
3  3
2  1
1  
47 reviews with no rating
5.0
794 reviews
5on Google, Aug 09, 2018
I am late giving this testimony concerning all about plumbing. Anyway I wanted
to say thank you to the great service that I receive from Richard and Devon
I may have misspelled Demon'
;s name, anyway they came by late evening on
July 25. and fixed my leaky bathtub they gave me several options which most
Plumber's do not. I have had "the best service from this company" and I feel comfortable around them.

I want to thank All About Plumbing!
Also Richard and Devon
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Business Response:
Thank you so much for your kind words, Rosella Palmisano. We really appreciate you taking the time out to share your experience with us. Your review only makes us better. We feel it is our privilege to work on your most valuable possession so we make sure we treat it as such. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Aug 07, 2018
Richard and Brandon came out within 30 minutes of our call. Problem was diagnosed and fixed in 20 minutes. Excellent work. more »
Business Response:
Thank you so much for your kind words, Andrew Fabso. We really appreciate you taking the time out to share your experience with us. Richard and Brandon are true professionals and can make short work of any plumbing repair. If you ever have another issue don't hesitate to give us a call at anytime. We are always open. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Aug 05, 2018
The real character of a company is often seen best when things don't go as planned. We had some recent work done and a step was missed. It happens, we're human. I don't know about you, but this situation often results in the business figuring out how to make it the customer's problem. None of that here. Full ownership of the issue. Great response. I'm so impressed. If you're in the Asheville / Hendersonville area stop searching the internet and call these folks. more »
Business Response:
Thank you for providing your feedback and letting us know about this issue, Kris Burkett. We set a high standard for ourselves and I couldn't agree with you more that accidents do happen. We are a local family business and when you deal locally we care a lot more than larger franchise companies. We always stand behind all of our work even if it is a mistake. I am so happy to read your review and I hope you will give us a chance to prove why we are one of the best plumbing companies in town. I really appreciate your review and your business!! Caleb Wilson, Operations Manager
5on Google, Aug 03, 2018
Richard arrived right on time, focused on the job of installing a new garbage disposal, was friendly and efficient and left the kitchen better than he found it. All in all, everything was really good. I will use this company again, should I need a plumber. more »
Business Response:
Thank you so much for your kind words, Eve Roha. We really appreciate you taking the time out to share your experience with us. I hope you never have another plumbing issue, but when you do don't hesitate to give us a call at anytime. We are always available 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Aug 02, 2018
Daniel and Brandon were able to access and correct the problem with a leaking water heater in less than an hour. Courteous and professional -just all around good people who are great at their job. Thanks guys. more »
Business Response:
Thank you for taking your time to review our recent service. I am glad we were able to get your plumbing system back up and working in a professional and timely manner. I really hope you don't have any future plumbing issues, but don't hesitate to give us a call at anytime. We are always here to help. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Aug 01, 2018
Richard and his crew did a terrific job putting in a new pressure tank and filtration system. This company always employs professional and talented plumbers ! more »
Business Response:
Thank you for taking your time to review Richard and Brandon's recent service. I really appreciate your kind words about all of our technicians. We pride ourselves in only employing the best and most professional service technicians in our area. I really hope you don't have any future plumbing issues, but don't hesitate to give us a call at anytime. I really appreciate your continued business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jul 30, 2018
Went well! Very professional, prompt and did quality work. Brought plenty of workmen so job could get done quickly which was nice because we didn't need to go without water for more than a few hours. Everyone was very friendly, polite and knowledgeable. It seems like the pricing was high but nowadays when it's so hard to find anyone who is dependable and responsive, it seems worth it to me. I would definitely hire them again!
Replaced water filter system, added two new hose bibs on front of log home (hooked up to interior sink plumbing), fixed hose bib.
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5on Angies List, Jul 27, 2018
Nice Job Josh! Our mystery leak was resolved by your detective skills, perseverance and communication skills. You let me know each step of the way how diagnosing my situation was a bit complicated. Once discovered, the problem was resolved rather quickly. Thank you for the extra time spent looking over other potential problems and not running out the door. Lastly, even though we declined, thank you for offering to clean up after yourself. Second visit by one of the owners: Thank you Chris for you most valuable advice and suggestions regarding my water system issues!. You got a great company and it was a great experience. Will use you again!
plumbing repair and well water issues
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Business Response:
Thank you for taking your time to review Josh and Chris' recent service visit. As a company we are always trying to make sure our homeowners are taken care of the best way possible. After all, they are trusting us to take care of their most valuable investment. We take pride yourselves in always being willing to offer free advice. We have a motto that the only dumb question is the one not asked. I hope you have no future plumbing issues, but if one arise's I look forward to working with you again. I really appreciate your business and wonderful review of our services! Caleb Wilson, Operations Manager
5on Angies List, Jul 26, 2018
On both occasions, Eric and Brandon arrived to help. Both were knowledgeable and professional. They helped me to decide the most cost-efficient water heater for my needs. My former water heater had not been installed to code, and the shortcomings were explained to me. When the new water heater was installed, Eric and Brandon installed it to give me maximum space in my storage room. They spent time responding to my questions and were generally very helpful.
Unstop sink; new gas water heater
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Business Response:
Thank you for taking your time to review our recent service. I also really appreciate your continued business. It is never a good day to have a plumbing issue, but I am glad to hear that we were able to take care of you in a professional manner. You will find that no matter the technician that comes to your home they will always be a knowledgeable service professional. I hope you don't have any future plumbing issues, but don't hesitate to give us a call at anytime if you do. We are always here to help. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on BBB, Jul 21, 2018
Richard and Brandon arrived promptly at 9 am on a SATURDAY morning to correct a problem with our dishwasher. They were cordial, courteous, and skilled. Problem solved. As a bonus, they were good humored when lobbied (hard) by our two dogs for scrunches.
We would recommend highly this team and All About Plumbing &Septic more generally.
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Business Response:
Thank you for taking the time to review our recent service. We are always open and have plumbing/ septic technicians on call every weekend. I am glad to hear that we were able to get everything taken care of quickly and professionally. If ever you have another issue (lets hope you don't) just give us a call at anytime. Thank you for your business and kind words!! Caleb ***, Operations Manager
5on Google, Jul 21, 2018
Nice Job Josh! Our mystery leak was resolved by your detective skills, perseverance and communication skills. You let me know each step of the way how diagnosing my situation was a bit complicated. Once discovered, the problem was resolved rather quickly. Thank you for the extra time spent looking over other potential problems and not running out the door. Lastly, even though we declined, thank you for offering to clean up after yourself. more »
Business Response:
Thank you for taking the time to review Josh's recent service. We pride ourselves in having the best technicians in the area and Josh is a very talented plumber. He has extreme patience and determination to ensure all of his homeowners are taken care of the best way possible. Thank you again for using our services and don't hesitate to give us a call in the future with any plumbing or septic issues. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jul 16, 2018
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Business Response:
Thank you for taking the time to rate our service. If ever you need service again don't hesitate to give us a call at anytime. Caleb Wilson, Operations Manager
5on Google, Jul 12, 2018
Great company!!! more »
Business Response:
Thank you for your review of our recent service. Your comments help us make sure we are serving our community the best way possible. We strive to offer the most professional service in our industry. I really appreciate your business and kind rating/ review!! Caleb Wilson, Operations Manager
5on Facebook, Jul 05, 2018
He was great, very personable, he went straight to work and finished work in a timely manner. We did have issues but he assured us all was well. He also informed us of what and what not to do in the future. Great experience! We will use this company in the future and also recommend to family and friends! By the way his name is Kris, great guy! more »
Business Response:
Thank you for taking your time to review Kris' recent septic service. We pride ourselves in only employing the best in the industry and Kris is no exception. No matter the issue Kris can handle it. If ever you have any questions or concerns don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Home Advisor, Jul 02, 2018
All About Plumbing & Septic did a great job identifying problems and repairing our septic system. more »
5on Angies List, Jul 02, 2018
Couldn't have had a better experience. Lightning had destroyed the septic pump control box; two days later (right before guests were due to arrive), the floats in the septic holding tank failed. Richard promptly fixed both and within the estimates. His third visit was to repair the hot water recirculating pump which he fixed by resetting a GFI switch that was unknown to me. Everybody from Tammy, Alex and Brandon were extremely courteous and helpful. Richard is the ultimate professional. It was a pleasure working with All About Plumbing, and all future plumbing needs will be directed to them.
repairs from lightning strike
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5on BirdEye, Jul 02, 2018
"Water leak on the dishwasher.  All done well.  Satisfied." more »
Business Response:
Thank you for taking your time to review our recent plumbing service. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jul 01, 2018
We had a blocked main drain pipe over the weekend. Richard answered his phone immediately, gave us a timeline for being able to come (same day), & came that evening & "roto-rooted" the pipe. Excellent same day service! Highly recommend! more »
Business Response:
Thank you for taking your time to review Richard's weekend service. We are always open for emergency service. I am glad that everything was taken care of quickly and professionally. I hope you don't have any future plumbing issues, but if you do don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jun 29, 2018
They were the only company that would respond to our emergency septic problem. They came out on Sunday on Memorial Day weekend and cleaned the septic tank. We otherwise would have had to go check into a hotel. They also identified a problem with our septic filter which they came back a week later to repair. We were very pleased with their work and the price.
Clean out septic tank.
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5on Google, Jun 27, 2018
All About Plumbing is run like all companies should be! I’ve needed quite a bit of help with septic and plumbing issues during the purchase of my property in Zirconia. I was more than impressed by the quality of work and the professionalism of everyone from the office staff to the workmen servicing my home and conference center. I felt totally supported and confident in their ability to manage,trouble shoot and fix the issues. I feel fortunate to have found such a gem of a company! more »
Business Response:
Thank you for taking your time to review Eric and Luke's recent service. I am so glad to read your review. As a company we strive to change the stereotype for plumbing contractors and want to make sure we are the most professional company in our industry. Not only do we have a fantastic office staff, but our service technicians are the best in the industry. I really hope you have no more plumbing or septic issues, but don't hesitate to give us a call at anytime. We are open 24/7 and always willing to come help with any issue. I really appreciate your kind words and continued business!! Caleb Wilson, Operations Manager
5on Google, Jun 19, 2018
Extremely quick, friendly, and quality service. These guys are great! more »
Business Response:
Thank you for taking your time to review Richard and Brandon's recent service. We strive to treat each homeowner with the utmost respect as we know that every plumbing call is extremely important. If ever you have another issue don't hesitate to give us a call at anytime. We are open 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jun 18, 2018
Just moving in, water heater pilot out and couldn’t get it relit. Late Friday afternoon, called 5 (!) other places and got the brush off - no one available before Monday. 3 days without hot water and while we’re trying to get settled in a new house - what a nightmare! Called All About Plumbing based on good online reviews and couldn’t be happier that we did. Sam Tidwell arrived exactly at the scheduled time early Saturday and had the water heater going again in 10 minutes. Fixed another minor problem for us, too, while he was here. Such a (rare) pleasure to do business with folks who are so courteous, responsive, professional, and competent! We will definitely call AAP again for future plumbing needs. Thank you so much for coming to our rescue! more »
Business Response:
Thank you for taking your time to review Sam's recent service. Sam is a new technician with our company, but his knowledge and professionalism is what we strive for in all of our technicians. It is as though he has been here since we opened the doors. I am glad that we were able to get your water heater working again without issue. If ever you have another plumbing or septic issue don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson
5on Google, Jun 18, 2018
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Business Response:
Thank you for rating our septic service. I really appreciate your rating and your business. Caleb Wilson, Operations Manager
5on Google, Jun 14, 2018
My grandchildren had somehow broken the outside faucet and water was leaking so I had to turn it off. I called several plumbing companies but no luck. All About Plumbing sent Joe Brandon and he quoted me a fair price and had it fixed in no time. Thank you, Joe! more »
Business Response:
Thank you for taking your time to review Joe's recent service. We are always available to help with any plumbing emergency. We only employ the best in the business and I am proud to say the Joe Brandon has been with us since we opened. He is a true professional and there isn't a plumbing or septic job that he can't handle. I hope you have no future plumbing issues, but if you do don't hesitate to give us a call at any time. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jun 11, 2018
All About Plumbing has taken care of our plumbing needs for the past 3 years. I found them when the plumber I like and trust went to work for them. He has always done excellent work for me, diagnosing the problem, fixing it completely and at a fair price. I recently used two other plumbers from All About Plumbing to install a tankless water system. They did excellent work as well. The job took all day. They had thought through all the details of the job and came totally prepared, right down to a can of spray paint that matched our stucco, which they used on one external pipe. They were professional, well trained and efficient. They charged me exactly what said they would. The new tankless system is working great, I have more room in the garage now that 2 old water tanks are gone and the gas bill is going to look a lot better. I recommend this company. more »
Business Response:
Thank you for taking your time to review Carl and Mike's service. I also want to say thank you for being such a loyal customer with our plumbing and septic business. We strive to build lasting relationships with all of our homeowners. We only hire the best plumbing technicians in our area and I know you will not be disappointed with anyone of them. Please don't hesitate to give us a call for any issue or concern. I really appreciate you as a customer and your kind words!! Caleb Wilson, Operations Manager