All About Plumbing & Septic review summary

5  699
4  18
3  3
2  1
1  
47 reviews with no rating
5.0
768 reviews
5on Google, Jun 11, 2018
All About Plumbing has taken care of our plumbing needs for the past 3 years. I found them when the plumber I like and trust went to work for them. He has always done excellent work for me, diagnosing the problem, fixing it completely and at a fair price. I recently used two other plumbers from All About Plumbing to install a tankless water system. They did excellent work as well. The job took all day. They had thought through all the details of the job and came totally prepared, right down to a can of spray paint that matched our stucco, which they used on one external pipe. They were professional, well trained and efficient. They charged me exactly what said they would. The new tankless system is working great, I have more room in the garage now that 2 old water tanks are gone and the gas bill is going to look a lot better. I recommend this company. more »
Business Response:
Thank you for taking your time to review Carl and Mike's service. I also want to say thank you for being such a loyal customer with our plumbing and septic business. We strive to build lasting relationships with all of our homeowners. We only hire the best plumbing technicians in our area and I know you will not be disappointed with anyone of them. Please don't hesitate to give us a call for any issue or concern. I really appreciate you as a customer and your kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jun 06, 2018
Had a plumbing leak in our BnB at 9pm and called All About Plumbing in a panic!
Carl and Mike came out the next morning and evaluated the issue. Within the hour, they had given an estimate, sta
rted work and cleaned up afterwards.
Super professional, polite and trustworthy.
Would highly highly recommend.
more »
Business Response:
Thank you for taking your time to review Carl and Mike's recent service. We are open 24/7 and are always willing to help with any emergency. I am glad to hear that Carl and Mike were able to get your plumbing system back to proper order quickly and professionally. Those two make a great team and are true master's of the plumbing trade. There isn't a plumbing issue they can't resolve. If ever you have another issue don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jun 06, 2018
Had a leak in our BnB and called All About Plumbing at 9:30pm in a frantic state. Mike and Carl came out the next day, located the issue, gave an estimate and repaired our water issue all within two hours or so.
Super professional, fast and made sure to do the repair properly.
Highly highly recommend.
more »
Business Response:
Thank you for taking your time to review Carl and Mike's service. We always offer upfront pricing with free estimates. I feel this is the most professional and fair way to complete business. I am glad to hear that Carl and Mike exceeded your expectations. As a company we strive to change the idea of the stereotypical plumbing company. We want to make sure that every customer's experience is the best it can possibly be. I hope you have no future plumbing issues, but if you do don't hesitate to give us a call at anytime. We are open 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jun 05, 2018
Called and they got someone out here in less than 2 hours, they called to give me a 10 minute heads up before the arrived. Richard and Brandon came in and fixed the leaking hose connecting to my washer in less than 5 minutes and they stayed to run the washer and make sure it was okay. Really just incredible from first call to completed service, I’m already making an appointment to have the shower at my rental house fixed with them as well. more »
Business Response:
Thank you for taking your time to review Richard's and Brandon recent service. Richard and Brandon are master's at their trade and can make short work of any plumbing issue. I am glad to hear that we lived up to your expectations. As a company we pride ourselves in only offering the best plumbing or septic repairs in our area with the most professional technicians. I hope you have no future plumbing issues, but I know you will not be disappointed in our services. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jun 05, 2018
Called and they got out here in less than 2 hours, they called and gave me a ten minute heads up before they arrived. Richard and Brandon came in and had my washer connection fixed in less than 5 minutes and they stayed to make sure it was okay by running the washer. They are really amazing, we’re already making an appointment to get the shower in our rental house worked on with them as well. more »
Business Response:
Thank you for taking your time to review Richard's and Brandon recent service. Richard and Brandon are master's at their trade and can make short work of any plumbing issue. I am glad to hear that we lived up to your expectations. As a company we pride ourselves in only offering the best plumbing or septic repairs in our area with the most professional technicians. I hope you have no future plumbing issues, but I know you will not be disappointed in our services. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jun 05, 2018
My main toilet would not flush, I called for an appointment and Richard Wade and Brandon came the very next day and fixed my toilet. They were very friendly and professional. I had asked for Richard by name since he did a big job for me last summer, he was very informative and professional, and I was very pleased. more »
Business Response:
Thank you for taking your time to review Richard and Brandon's recent service. I really appreciate your continued business. I hope you have no future plumbing issues, but if you do don't hesitate to give us a call at anytime. We are here 24/7. I really appreciate your continued business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jun 01, 2018
Kris was awesome and very informative. He deserves a raise and a company car and whatever else you got to give him that awesome.... seriously more »
Business Response:
Thank you for taking your time to review Kris' recent septic service. I have to agree with your review. Kris is a true professional and I am proud to have him on our team. Our septic technicians are absolutely the best in the area. I am glad to hear that you feel the same way. If ever you have any future septic or plumbing issues don't hesitate to give us a call at anytime. We are open 24/7. P.S. Kris does have a company vehicle to drive and we do try to treat all of our technicians with the upmost respect. I really appreciate you kind words and your business!! Russell Wilson, General Manager, Septic Division
5on Facebook, May 29, 2018
I moved to Western NC last year from the DC area. Words cannot adequately express how much I appreciate the professionalism and care Richard and Brandon gave my plumbing issues today. I did not have a clue that my tankless water heater had never been serviced nor did I know the water pipes in my newly purchased house would burst because the pipes could not withstand the city water pressure coming into my home. I am so thankful for them and the company. I feel as though I have known them all my life! I trust All About Plumbing & Septic to give me the truth. Their workmanship gives me comfort and as a single person, there is no amount of money that would buy the feeling that everything is working well and in fact working better than when I bought the house. They did not have to tell me about the pipes, but they did and I am so thankful. They have become my go to company!!! more »
Business Response:
Thank you for taking your time to review Richard and Brandon's recent service. I am glad to hear that we were able to help service your tankless water heater. Most tankless water heater owners don't realize that they need to be serviced every year. This keeps them running properly and cleans the build up off the heat exchanger. A tankless water heater is a great invest in your home plumbing system and I am glad we were able to keep your water heater working at its best. I hope you have no future plumbing issues, but we are here 24/7 if one arises. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, May 29, 2018
Great company same day called,same day service the two techs Brandon& Richard were very courteous and professional in performing their task very neat job when completed cleaned up these two techs are a real asset to your company and i would definitely use your services again
thank you,
J Lalicata
more »
Business Response:
Thank you so much for your review our Richard and Brandon's recent service. As a company we pride ourselves in offering the most professional plumbing and septic technicians in the area. I am glad to hear that your experience exceeded your expectations. I really appreciate your future business, but I hope you have no future plumbing or septic issues. I really appreciate your business and your kind words!! Caleb Wilson, Operations Manager
5on Google, May 28, 2018
I was incredibly disappointed to find water on the floor of the base cabinet under my sink yesterday. This happening after having close to five figures worth of repairs over the course in the past couple months. Anyway, I called the technician Sunday afternoon explaining my situation. Within a couple hours, Richard and his colleague, Brandon came by and promptly took care of the small repair on existing plumbing.
I can't begin to tell you how happy I am with the expeditious manner in which my particular problem was handled... on a Sunday. Diagnosis was quick and the sink was functional within minutes.
We all would like to think we are the most important on the list. Its nice to be treated as such.
Thanks, Guys
more »
Business Response:
Thank you for your business and kind words. We try to make sure each homeowner is treated with the same level of importance. Each call is a potential emergency and with plumbing even the smallest leak can cause a lot of damage to a home. I really appreciate you trusting our services for all your plumbing needs. If ever a situation arises don't hesitate to give us a call again. We are open 24/7. I really appreciate your kind words and business!! Caleb Wilson, Operations Manager
5on Google, May 27, 2018
A wonderful company!!! Richard and Brandon came out on a Saturday got the clogged line flushed clean in no time flat. Very professional. more »
5on Google, May 21, 2018
Fast response, courteous and professional technicians, excellent service. more »
Business Response:
Thank you for taking your time to review our services. I really hope you have no future plumbing issues, but don't hesitate to give us a call at anytime. We are open 24/7. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, May 21, 2018
Being new to the area, I was not sure who to contact in regards to our leaking water issue. I looked up reviews and read about All About Plumbing and decided to give them a try based on the reviews. I am so glad that I did. The lady on the phone told me that somebody would be out around lunch time/early afternoon and Richard arrived at our house at around 11:30am (I honestly was expecting much later than that). He was able to diagnose our issue quickly and thoroughly and talk us through our options. Once we decided on the course of action, Richard was able to resolve the issue in a matter of hours. He was also incredibly courteous and respectful. I will definitely be using them again. Thank you so much Richard! more »
Business Response:
Thank you for taking your time to review Richard's recent service. Richard is a true professional and your review lets me know that he lived up to our mission statement. As a company we want to better our community with the most professional and reliable plumbing/ septic services in our area. I am glad to you trusted our company with your plumbing needs. If ever you need us again don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, May 21, 2018
Professional and effective service; thanks! more »
Business Response:
Thank you for taking your time to review Kris' recent service. Thank you for trusting us with your septic system and service. If every you have any questions or concerns don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on BBB, May 10, 2018
Awesome company. My go to plumber and septic needs business. Highly recommend and very often do. more »
Business Response:
Thank you for taking your time to review ***'s recent service. I really appreciate your recommendation. Over half of our new customers each month are referrals from previous customers. That lets me know we are doing our job to serve the community the best way possible. I hope you don't have a plumbing or septic needs anytime soon, but if you do we are always here. I really appreciate your continued business and kind words!! *** ***, Operations Manager
5on Our Website, Apr 28, 2018
On time & excellent service!!!! Could not ask for a better plumber! I  will use in the future. New Jet pump & pipes. more »
Business Response:
Thank you for taking the time to review our recent service. I want to ensure that each homeowner we visit becomes a lifelong customer and I believe we did just that. I really hope you don't have any future plumbing issues, but don't hesitate to give us a call if one arises. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
Sam Tidwell is the most professional plumber I have worked with yet. He provides excellent customer service along with expert knowledge. I highly recommend All About Plumbing and Septic regardless of how big or small a plumbing job you have. more »
Business Response:
WOW!! Thank you for such a great review. I will be sure to let Sam know. We pride ourselves in only offering the most professional services with the highest quality parts. We are always willing to come out at no charge to look at any plumbing issues that you might have. I really appreciate your amazing review and your business!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
My technicians name is Evan, I learned a disciplined, detailed, thorough, steady as a rock, controlled expert about plumbing. He has worked on my home for three occasions. Allaboutplumbing is fortunate to have such a talented through experience technician. He is an asset to his company and represents them well, I gladly write this to commend a quality of work I have only seen very few times in my 60 years of life. I am not one to brag but I do like to give a man a rightful thumbs up when his work speaks for himself. Great job Evan!!! more »
Business Response:
Thank you for taking the time to review Evan's recent service. What an amazing honor it is to read this review. I could not agree with you more. Evan has been with our family business almost since we opened and he is a real asset to our team. We pride ourselves in only hiring the most qualified service technicians in our industry and your kind words hit that home. I really hope that you never have a plumbing emergency, but if you do we are always here to help. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
I reciently used All About Plumbing for the first time. Josh Hollingsworth showed up on time and gave me an estimate for the project. He started when he said he would and finished on time and went out of his way to make sure the project was completed to my satisfaction. I will use this company again. more »
Business Response:
Thank you for taking your time to review Josh's recent service. We always offer absolutely free estimates with upfront pricing. We want no surprises in our service calls and our homeowners to fully understand what work is needed before our technicians start any work.. We only offer the most professional services in our industry to ensure that your issue is fixed the first time. Josh is a highly trained and master plumbing technician so I know there is no job that he can't handle. I really appreciate your business and your kind words!! Don't hesitate to ask for Josh if you ever need our services again. Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
Great people to work with. We had a bad leak under the kitchen sink. Richard came out and determined that it was a simple no-tool fix and didn’t charge us. Now they’re on our contractor priority list. They came highly recommended by neighbors and now we’ll continue to pass their name along. more »
Business Response:
Thank you for taking the time to review Tim and Robby's recent service. We never charge if there is a simple repair that our homeowners could have done themselves and never have a trip charge. I know you will call us in the future for any other repair and I would rather gain a lifetime customer then nickel and dime a homeowner. I just don't think that is good business. I am glad that we could help you with your issue. I really appreciate your kind words. Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
Service was prompt, parts were on the truck, and the repair was made in no time. Richard, the technician, was friendly, courteous and knowledgeable. Situation: we arrived at our mountain house and discovered low-to-failing water pressure. Richard discovered a faulty pressure switch at the well pump and fixed it in a jiffy. Most importantly, Richard accepted our call and honored his commitment to come even after realizing we were slightly outside their service area in Transylvania County. He easily could have called back and told us no. We appreciated that commitment. more »
Business Response:
Thank you for taking the time to review Richard's Friday night service. No one wants to get in late on a Friday and find they are having no plumbing issues. We do service most of Transylvania county except for the Lake Toxaway, Sapphire and Cashier area, but we are a company that stands behind our word. When Richard said he would come out there was no doubt in his mind that he was going to make sure you were taken care of. That is the difference in local family owned business and a franchise owned company. We care about our community and want to make sure that we serve our community in the best way possible. I am glad to hear that your plumbing repair was taken care of professionally and quickly. I really appreciate your review and your business!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
Al About Plumbing gets five stars from me and I rarely bother to post reviews.! I never used them before and was amazed at their speed, Great communication and professionalism. Eric was here a few hours after my call, spent at least and hour assessing the problem. I live in a double wide and he crawled under the whole basement to take a look when it was just a small bathroom issue, he stopped the leaking and was on his way and NO CHARGE ! There IS lots of future work to be done here and they will absolutely get first bid.
Thank You Eric and AAP
more »
Business Response:
Thank you for taking the time to review Eric's recent service. Our goal is to build life long relationships with our homeowners. It never cost's to have a technician come to your home and we feel that just tightening up something is not a charge worthy service. I really appreciate you trusting us to help you with your plumbing issues. I hope you have no future plumbing issues, but don't hesitate to give us a call if one arises. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
Had a great experience with Carl D. from this company. He changed out our hot water heater and circulation pump. Very practical, down-to-earth (and comprehensible) explanation of our options. Fair pricing too. They don't bother with costly annual contracts, if you are their customer once, they take care of you from then on. Best plumbing company I've ever dealt with. more »
Business Response:
Thank you so much for reviewing Carl's recent service. Carl is an expert at all things plumbing, but he loves to work on hot water heaters. He has a passion for making sure his homeowners get the exact water heater that will meet their needs. I think you also nailed it on the head with the annual contracts. We know our competitors offer contracts for preferred service, but once you are a customer of ours we give each call priority. I don't feel like any homeowner should receive sub-par service no matter their status. If you ever need us again don't hesitate to give us a call at anytime. We are open 24/7. Thank you again for leaving such a detailed review and your continued business!! Caleb Wilson, Operations Manager
5on Google, Apr 27, 2018
We are very happy with the experience we had with this company. We were not sure who to call because there is so many people out there that will rip you off and we looked at the reviews on there website and yes that made the difference. Chris Wilson was very informative and has a lot of experience and we learned a lot from him much less having a pleasant experience throughout the whole ordeal. He came out several times until the problem was solved . We have 3 homes and will never use anyone else for our septic. Have already highly recommended his company. Glad he is moving to the Mills River area and serving our community. Thumbs UP!!!!!!!!!!!!!!!!!!!!! more »
Business Response:
Thank you so much for your great review of Chris' services. We look forward to moving into our permanent home in Mills River, NC, but we will still be servicing Henderson, Buncombe, Transylvania, Polk and Haywood counties. You will never be disappointed in our services. Each one of our technicians is highly trained to ensure we offer the most professional services in our area. Our goal is to make sure your issue is repaired the first time.
5on Google, Apr 27, 2018
Richard came out and gave me exceptional service. He diagnosed my leaking hot water heater without charging me because he said he "didn't use his tools." I was amazed. He also had called the office to get any previous information about my property and his communication skills were excellent. I felt so well served and was so happy with the communications and what was done. I have used this company now 3 times and they have been nothing but completely excellent. (And I am a real person, no one is paying me to say this, nor do I have any affiliation with these guys except as a real customer.) I will definitely use them again. more »
Business Response:
Thank you so much for taking the time to review Richard's late night service. I really appreciate your detailed review of our service. We do get a lot of questions about whether our reviews are real or not. I can guarantee each review that we have posted is a review of our commitment to serve our community the best way possible. We always offer free estimates and would never charge unless we complete a repair. I really hope you have no future plumbing issues, but don't hesitate to give us a call at anytime. I really appreciate your continued business and your review!! Caleb Wilson, Operations Manager