All About Plumbing & Septic review summary

5  775
4  18
3  4
2  1
1  
55 reviews with no rating
5.0
853 reviews
5on Angies List, Dec 08, 2018
Our 14 year-old tankless water heater has had sudden temperature drops recently. We contacted All About Plumbing and made an appointment. Eric, the plumber, arrived on schedule did a thorough diagnostic of the unit, identified the cause of the temperature variances and investigated parts availability with the manufacturer. He advised that our particular unit (and its component electrical controls) is no longer being manufactured and that a replacement "motherboard" could not be secured from the manufacturer. Further, he obtained a price quote for an updated replacement unit and determined the cost(s) of installation. Our old unit is still working and will need to be replaced in the near future. As the work becomes necessary there is no question that we will contact All About Plumbing have have them do the work.
Tankless water heater diagnostic
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Business Response:
Thank you for taking your time to review Eric service visit. Unfortunately, your water heater is older and no longer in production. I know we called many people at Rinnia to ensure we could not get parts for your unit. I am glad that Eric did leave a lasting impress and look forward to working with you in the near future. Caleb Wilson, Operations Manager
5on Google, Dec 04, 2018
We've had 2 great experiences with All About Plumbing lately...
One was an emergency water main break. They sent someone out right away who jumped right into the trench trying to help loc
ate the leak.
The second was just an annoying rocking and leaking toilet, not an emergency but was worried about the cost to repair. Brandon came out, identified the problems, got his tool belt, took 10 mins to fix and didn't charge me at thing. Turns out the tank bolts needed to be tightened and shims put in.
I appreciate that kind of customer service enough to write a review and declare customer for life. Thank you!
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Business Response:
Thank you so much for your kind words, Ashley Lee. We really appreciate you taking the time to review Brandon's recent service. We appreciate your business, and no job is too big or too small. Should you need us in the future please give us a call, we are available 24/7 to meet the needs of our customers. Thank you Kindly, DeeDee Hudson, Office Manager All About Plumbing & Septic
on Facebook, Dec 04, 2018
We cannot say enough great things about Brandon. He came out to assess our problem in the middle of the night and had our water main fixed asap. I highly recommend him, and hope he is available for future updates to my home. We won't be using any other company! more »
5on Google, Dec 03, 2018
I called to see about making an appointment to have someone come out and help me problem solve a probable leak. To my surprise, they sent someone the same day! Brandon came and he was great! He was personable, knowledgeable and very helpful. I would recommend these guys to anyone! I will definitely be using them again! more »
Business Response:
Thank you so much for your kind words, Elizabeth Henley Hipps. We really appreciate you taking the time to review Brandon's recent service to your house. Please don't hesitate to give us a call for any future needs you may experience. Thank you, Kindly, DeeDee Hudson, Office Manager All About Plumbing & Septic
5on Google, Dec 02, 2018
Very professional, knowledgable and reasonable.
I had originally contacted them to pump my septic tank as sewage was backing up in the toilets. They discovered the water in the tank wasn’t dr
aining so they pumped both sides of the tank, which many don’t do, and arranged to return in a week to try clearing the drain field with high pressure water. The tank had to be pumped again to accomplish this. Unfortunately the water still would not drain. I was told my septic tank would have to be repaired and I would have to apply for a permit from the county health department before work could begin. I am now waiting for the health inspector to determine the best course of action. All About Plumbing will also be doing the repairs. more »
Business Response:
Thank you for taking the time to review Marcus' recent septic service. As a septic company we pride ourselves in only offering the highest quality repairs in the industry. Some times dealing with a septic drain field issue can take longer then expected. Any repair to your drain field requires a permit from the Department of Environmental Health to ensure all sewage is treated and cared for properly. We are proud to say we always pull permits and ensure our homeowners septic systems are taken care of properly each and every time we work on them. I look forward to continuing to work with you and if you have any concerns don't hesitate to give us a call at anytime. I really appreciate your continued business!! Russell Wilson, General Manager Septic Division
5on Google, Nov 30, 2018
Our shower handle stopped turning. We spoke with Sherry who was extremely helpful in setting up the order. They sent a plumbing technician within the hour. Pete identified the issue immediately (a failed cartridge), provided pricing, picked up the part, and had the shower up and running within thirty minutes. Pete was knowledgeable, professional, and efficient. We will absolutely use All About Plumbing for future plumbing needs. more »
Business Response:
Thank you for taking the time to review Pete's recent service. Pete is one of our newest members to our plumbing team, but his dedication to quality craftsmanship is second to none. He fits right in with our highly trained team of plumbing and septic professionals. I am glad to hear that your plumbing repair was taken care of professionally and quickly. I hope you don't have any future plumbing issues, but if you do we are always here to help. We are open 24/7. Don't forget to ask for Pete. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
on Facebook, Nov 29, 2018
great service, available when they are needed. Joe Brandon does quality work. He replaced the outside shower and water service in my motorhome. more »
Business Response:
Thank you for taking your time to review Joe's recent service. We pride ourselves in only offering the highest quality repairs in our industry. Joe has been with us since we have opened our doors and is a true professional. There isn't a plumbing job he can't handle. From septic systems to plumbing repairs he is a master of his craft. I know you will never be disappointment in his services. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Nov 28, 2018
Joe with All About Plumbing did an excellent job. He had come out for a job a few months ago to unclog my very bad pipes and septic tank mess. He stayed very professional and he was very nice during the whole experience.And he did an excellent job. Joe with All About Plumbing is one of the best plumbers that work for the company. Thank you Joe. more »
Business Response:
Thank you for taking the time to review Joe's recent service. A drain stoppage is a plumbing emergency and I am glad you trusted our company to help you with your plumbing issue. We are licensed in plumbing and septic so there is no drain issue we can not resolve. Joe is a true master with drainage systems and it doesn't surprise me to hear your experience was nothing but professional. I am so glad to hear that everything was taken care of professional. Don't hesitate to give us a call at anytime. I really appreciate your kind words and business!! Caleb Wilson, Operations Manager
5on Google, Nov 27, 2018
We had a problem with our kitchen faucet where it wouldn't regulate the temperature of the water. Joe Brandon quickly and efficiently diagnosed and fixed the problem and now it works better than ever. Thanks to Joe for his quick work and expertise. more »
Business Response:
Mr. Gibbs, Thank you so much for taking the time to review Joe and the service that he provided to you. We appreciate and value you as a customer. Please call us anytime. DeeDee Hudson, Office Manager
5on Google, Nov 26, 2018
Joe is courteous and professional. He assessed the work needed and offered several options. When he was called by another customer, he excused himself, asked the problem and gave an estimate of arrival with a promise to update if something unforeseen came up. Highly recommend! more »
Business Response:
Thank you so much for your kind words, Debra Logsdon. We really appreciate you taking the time out to share your experience with us. We are happy that Joe has given you some options and look forward to hearing from you in the future. DeeDee Hudson, Office Manager