My experience with Nelson Comfort was positive from beginning to end. I have a 100 year old home that did not have central AC on the 2nd or 3rd floors and no simple way of installing it. The salesman , Greg, came up with a very creative way of positioning and installing all of the system components in closets and crawl spaces. These details were fine tuned by Greg returning to our house with an installer before ordering materials. When the work started we had 2 foreman, Keith and Elijah, and their crews working on our job. The foremen were polite, knowledgeable and hardworking. Their apprentices were polite and respectful as well. Working in a house such as ours with wood lath and plaster walls and ceilings is messy, but the crews did their best to minimize the dust and debris and cleaned up well each day. I am in the commercial construction business and know when a job is done well (or poorly). Our job was definitely done well. I highly recommend Nelson Comfort for new system installations.
Jim P.

This is the second review I've written for Nelson Comfort & I'll likely continue giving this company glowing reviews for the professional work they provide. The first time I met a Nelson Comfort agent I was letting them into my sister's house, who was currently in the hospital delivering her first child, to fix her AC. Nelson was extremely empathetic & came to the rescue ridiculously quickly. Fast forward a little over a year later & my husband & I are in almost the exact same situation. We were eight months pregnant needing a sudden full HVAC replacement. Both experiences I worked with Spencer who is willing to go above & beyond to give you an honest & fair assessment. He's willing to take the time to fully investigate the issue before determining a fix, which is very rare in the HVAC business. Prior to becoming a Nelson customer, we hired a different company to do a wellness check. However, within moments of walking in our door & after a brief two to three minute assessment the representative attempted to sell us a new full HVAC. We still had three good years left before needing to make that investment & we're very glad we became connected with Nelson Comfort before that time came.

Okay company. Friendly technician. However they charge a trip fee every time they come out. If it was a one and done trip fee it wouldn’t be a big deal, but they came out and didn’t have the part to fix it and would have to go to the warehouse to get it so I would be charged another 128 dollars to go get the part which is not cool. Any service done on the same day should only be one trip fee in my opinion.

Was able to come out same day to get repair started, returned promptly once needed part came in, always professional and courteous.

This was a regularly scheduled preventative maintenance inspection.

Nelson was professional, prompt and efficient. Could not have been more satisfied. His contact info is now in my cell phone list where very "few" contractors exist. Thank you again.
Carolanne Helverson

Good friendly service

Matt Brown did an excellent job installing my new furnace, thanks

We contacted Nelson Comfort 10/5/22 for a free 2nd opinion to replace our old Trane furnace. Mike came to our home the next day and provided an estimate for a Lennox gas furnace replacement and an Aprilaire humidifier (which was not included on our first estimate from our current HVAC company). Mike's estimate was well over $1000 below our first estimate. Early today (10/10/22), exactly one week after learning our furnace needed to be replaced, Matt arrived to install our new Lennox furnace (and humidifier). Matt and Tyler completed the installation in 5 1/2 hours. They were prompt, courteous, and professional, and they answered all of our questions. We are entirely satisfied with their work and with the price we paid for our new furnace. We strongly recommend you consider Nelson Comfort if you find yourself in need of a new furnace.

I was able to schedule service on the same. The problem was fixed quickly. Additional steps were also taken to prevent future issues. I would highly recommend.

Rich was very professional and helped me by signing me up for a yearly service contract.
Two semi annual service calls included.

Perfectly good with the work .

Their technician, Spencer Grizzell, was early and did his usually fine job of scheduled preventive maintenance on our geothermal heat pump.

I was very pleased with Rich Kautz, VERY PROFESSIONAL,FIENDLY, AND HONEST , Ronald Crutchleo

The tech Spencer is a well trained and highly knowledgeable guy.
So respectful and helpful

Steve was very thorough. He replaced the part that was blown and made sure that our AC was working properly.

Nelson just installed our new HVAC system. As always, they are professional, fair, and good people!

Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!
Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.

Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again.