Nelson Comfort review summary

5  517
4  29
3  6
13 reviews with no rating
565 reviews
5on Google, Mar 19, 2023
My experience with Nelson Comfort was positive from beginning to end. I have a 100 year old home that did not have central AC on the 2nd or 3rd floors and no simple way of installing it. The salesman , Greg, came up with a very creative way of positioning and installing all of the system components in closets and crawl spaces. These details were fine tuned by Greg returning to our house with an installer before ordering materials. When the work started we had 2 foreman, Keith and Elijah, and their crews working on our job. The foremen were polite, knowledgeable and hardworking. Their apprentices were polite and respectful as well. Working in a house such as ours with wood lath and plaster walls and ceilings is messy, but the crews did their best to minimize the dust and debris and cleaned up well each day. I am in the commercial construction business and know when a job is done well (or poorly). Our job was definitely done well. I highly recommend Nelson Comfort for new system installations.
Jim P.
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5on Google, Feb 10, 2023
This is the second review I've written for Nelson Comfort & I'll likely continue giving this company glowing reviews for the professional work they provide. The first time I met a Nelson Comfort agent I was letting them into my sister's house, who was currently in the hospital delivering her first child, to fix her AC. Nelson was extremely empathetic & came to the rescue ridiculously quickly. Fast forward a little over a year later & my husband & I are in almost the exact same situation. We were eight months pregnant needing a sudden full HVAC replacement. Both experiences I worked with Spencer who is willing to go above & beyond to give you an honest & fair assessment. He's willing to take the time to fully investigate the issue before determining a fix, which is very rare in the HVAC business. Prior to becoming a Nelson customer, we hired a different company to do a wellness check. However, within moments of walking in our door & after a brief two to three minute assessment the representative attempted to sell us a new full HVAC. We still had three good years left before needing to make that investment & we're very glad we became connected with Nelson Comfort before that time came. more »
3on Google, Feb 06, 2023
Okay company. Friendly technician. However they charge a trip fee every time they come out. If it was a one and done trip fee it wouldn’t be a big deal, but they came out and didn’t have the part to fix it and would have to go to the warehouse to get it so I would be charged another 128 dollars to go get the part which is not cool. Any service done on the same day should only be one trip fee in my opinion. more »
5on Google, Dec 15, 2022
Was able to come out same day to get repair started, returned promptly once needed part came in, always professional and courteous. more »
5on Google, Nov 30, 2022
This was a regularly scheduled preventative maintenance inspection. more »
5on Google, Nov 21, 2022
Nelson was professional, prompt and efficient. Could not have been more satisfied. His contact info is now in my cell phone list where very "few" contractors exist. Thank you again.
Carolanne He
lverson more »
5on Google, Nov 15, 2022
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5on Google, Oct 27, 2022
Good friendly service more »
5on Google, Oct 13, 2022
Matt Brown did an excellent job installing my new furnace, thanks more »
5on Google, Oct 11, 2022
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5on Google, Oct 10, 2022
We contacted Nelson Comfort 10/5/22 for a free 2nd opinion to replace our old Trane furnace. Mike came to our home the next day and provided an estimate for a Lennox gas furnace replacement and an Aprilaire humidifier (which was not included on our first estimate from our current HVAC company). Mike's estimate was well over $1000 below our first estimate. Early today (10/10/22), exactly one week after learning our furnace needed to be replaced, Matt arrived to install our new Lennox furnace (and humidifier). Matt and Tyler completed the installation in 5 1/2 hours. They were prompt, courteous, and professional, and they answered all of our questions. We are entirely satisfied with their work and with the price we paid for our new furnace. We strongly recommend you consider Nelson Comfort if you find yourself in need of a new furnace. more »
5on Google, Oct 06, 2022
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4on Google, Sep 21, 2022
I was able to schedule service on the same. The problem was fixed quickly. Additional steps were also taken to prevent future issues. I would highly recommend. more »
5on Google, Sep 06, 2022
Rich was very professional and helped me by signing me up for a yearly service contract.
Two semi annual service calls included.
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5on Google, Aug 25, 2022
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5on Google, Aug 25, 2022
Perfectly good with the work . more »
5on Google, Aug 18, 2022
Their technician, Spencer Grizzell, was early and did his usually fine job of scheduled preventive maintenance on our geothermal heat pump. more »
5on Google, Aug 13, 2022
I was very pleased with Rich Kautz, VERY PROFESSIONAL,FIENDLY, AND HONEST , Ronald Crutchleo more »
5on Google, Aug 02, 2022
The tech Spencer is a well trained and highly knowledgeable guy.
So respectful and helpful
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5on Google, Jul 21, 2022
Steve was very thorough. He replaced the part that was blown and made sure that our AC was working properly. more »
5on Google, Jul 19, 2022
Nelson just installed our new HVAC system. As always, they are professional, fair, and good people! more »
5on Google, Jul 16, 2022
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed
promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!
Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.
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Business Response:
Thank you very much for the review, Mary! We will make sure to pass this along to the team. Please let us know if there is anything we can do for you in the future. Glad we were able to help! Have a great day!
5on Google, Jul 15, 2022
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5on Google, Jul 08, 2022
Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again. more »
5on Google, Jul 07, 2022
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