Missy Price
The tech Spencer is a well trained and highly knowledgeable guy.
So respectful and helpful…
more » The tech Spencer is a well trained and highly knowledgeable guy.
So respectful and helpful
Sandra Atteberry
Steve was very thorough. He replaced the part that was blown and made sure that our AC was working properly.…
more » Steve was very thorough. He replaced the part that was blown and made sure that our AC was working properly.
John Harig
Nelson just installed our new HVAC system. As always, they are professional, fair, and good people!…
more » Nelson just installed our new HVAC system. As always, they are professional, fair, and good people!
M T
Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed… promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!
Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.
more » Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!
Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.
Business Response:
Thank you very much for the review, Mary! We will make sure to pass this along to the team. Please let us know if there is anything we can do for you in the future. Glad we were able to help! Have a great day!
Eve Townsley
Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again….
more » Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again.
Gregory Thompson
Long time customer. Have always been responsive, dependable and helpful. Friendly staff who I feel I can trust to give honest and accurate recommendations.…
more » Long time customer. Have always been responsive, dependable and helpful. Friendly staff who I feel I can trust to give honest and accurate recommendations.
Patricia Adkins
Nick was great, very professional and patient with us while we asked questions. He cleaned up afterwards and helped my son take a chair outside to my car. I was very imoressed…
more » Nick was great, very professional and patient with us while we asked questions. He cleaned up afterwards and helped my son take a chair outside to my car. I was very imoressed
Red Bank Veterinary Hospital Red Bank Veterinary Hospital
Aki Gurram
Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff m…embers were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.
more » Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service.
Kevin Brown
A/C repair service for a unit they sold and installed for me several years ago. They were easy going on the phone and onsite. They listened to me and worked with me (i didn't want to void my warr…anty, fixing a repair i could of handled on my own technically, by ordering a generic matching part online) w2They fixed the problem I had diagnosed quickly once they made it out here to service the unit.. I would of subtracted a star for that in my review, except I filled out a thing on their website for a free service call with any repair. The part was under limited warranty for 10 years. I ordered the unit 4-5 years ago. They indtalled it and carried parts on service vehicles for these Trane A/C units. In my case it was a bad capacitor for the outside fan. Onsite test and repair took 30 minutes or less and I only paid the limited warranty (predefined) price for that part, and the service call fee waived (for free). So, we were back up and running in no time after that. Been fine the last few days since the repair and it's only gotten hotter outside each day since. Thank you!
more » A/C repair service for a unit they sold and installed for me several years ago. They were easy going on the phone and onsite. They listened to me and worked with me (i didn't want to void my warranty, fixing a repair i could of handled on my own technically, by ordering a generic matching part online) w2They fixed the problem I had diagnosed quickly once they made it out here to service the unit.. I would of subtracted a star for that in my review, except I filled out a thing on their website for a free service call with any repair. The part was under limited warranty for 10 years. I ordered the unit 4-5 years ago. They indtalled it and carried parts on service vehicles for these Trane A/C units. In my case it was a bad capacitor for the outside fan. Onsite test and repair took 30 minutes or less and I only paid the limited warranty (predefined) price for that part, and the service call fee waived (for free). So, we were back up and running in no time after that. Been fine the last few days since the repair and it's only gotten hotter outside each day since. Thank you!
Deborah Billings
Great company. Steve was great…
more » Great company. Steve was great
CARRIE THOMPSON
We’ve been using Nelson for years. Always great. We recently purchased a home and the AC broke the day we moved in. Nelson sent someone out that day. Technician, Cody, was friendly and professional.… He gave us options for repairing our AC. Nelson came through for us again.
more » We’ve been using Nelson for years. Always great. We recently purchased a home and the AC broke the day we moved in. Nelson sent someone out that day. Technician, Cody, was friendly and professional. He gave us options for repairing our AC. Nelson came through for us again.
Business Response:
Thank you for the 5 star review, Carrie!
Joe Speed
Steven Caddell was excellent and professional, and the company was prompt in fixing my air conditioning.…
more » Steven Caddell was excellent and professional, and the company was prompt in fixing my air conditioning.
Bonnie Baumgarten
Rich was great, but he couldn't fix the problem yesterday, he is coming back today…
more » Rich was great, but he couldn't fix the problem yesterday, he is coming back today
Irene Zigoris
From the maintenance tech who had to inform me it was time for a new A/C system (it had been pending for several years) to the Installation of the new system, all were A-one, 5-star, Blue Ribbon! Nels…on Comfort has not disappointed me in all the years I've been with them.
more » From the maintenance tech who had to inform me it was time for a new A/C system (it had been pending for several years) to the Installation of the new system, all were A-one, 5-star, Blue Ribbon! Nelson Comfort has not disappointed me in all the years I've been with them.
Abby
We had a mini split unit installed in our upstairs bedroom, which is a finished attic. The difference in the quality of our sleep has been significant. Our technician Matt was timely, professional, an…d efficient. We will definitely use them again for any heating/cooling needs!
more » We had a mini split unit installed in our upstairs bedroom, which is a finished attic. The difference in the quality of our sleep has been significant. Our technician Matt was timely, professional, and efficient. We will definitely use them again for any heating/cooling needs!