Nelson Comfort review summary

5  501
4  28
3  5
2  
1  
13 reviews with no rating
4.9
547 reviews
5on Google, Aug 02, 2022
The tech Spencer is a well trained and highly knowledgeable guy.
So respectful and helpful
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5on Google, Jul 21, 2022
Steve was very thorough. He replaced the part that was blown and made sure that our AC was working properly. more »
5on Google, Jul 19, 2022
Nelson just installed our new HVAC system. As always, they are professional, fair, and good people! more »
5on Google, Jul 16, 2022
Update:
Another outstanding job done! My aging central A/C died at the start of a heat wave. Nelson Comfort exceeded again: Better quality equipment for less cost than the competition, installed
promptly despite the busy season. They left everything tgey touched clean and tidy. The new system is performing perfectly. I shouldn't even bother asking other installers for quotes: Nelson Comfort is The Best!
Previous review:
I took bids from four installers for my new HE natural gas furnace, and Nelson exceeded all others. Courteous and helpful salespeople, by far the best equipment for the price, and they were energetic and flexible on the installation. They are at the top of my list for future installations, upgrades, and service.
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Business Response:
Thank you very much for the review, Mary! We will make sure to pass this along to the team. Please let us know if there is anything we can do for you in the future. Glad we were able to help! Have a great day!
5on Google, Jul 15, 2022
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5on Google, Jul 08, 2022
Steven was very professional and explained everything he was doing. He arrived on time and had the job done quickly. This is our second experience with this company and completely satisfied once again. more »
5on Google, Jul 07, 2022
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5on Google, Jun 23, 2022
Long time customer. Have always been responsive, dependable and helpful. Friendly staff who I feel I can trust to give honest and accurate recommendations. more »
5on Google, Jun 21, 2022
Nick was great, very professional and patient with us while we asked questions. He cleaned up afterwards and helped my son take a chair outside to my car. I was very imoressed more »
5on Google, Jun 20, 2022
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5on Google, Jun 17, 2022
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5on Google, Jun 17, 2022
Very honest and respectable company. Had an issue with billing that included unapproved work from a technician. The company was fair about the work and removed it from the bill. All the office staff members were super respectful and prompt about addressing issues. After the system was fixed, there was a new issue that occurred. They sent out their tech promptly to address the issue. Overall, we will be using this company again should we need further work due to their phenomenal customer service. more »
5on Google, Jun 17, 2022
A/C repair service for a unit they sold and installed for me several years ago. They were easy going on the phone and onsite. They listened to me and worked with me (i didn't want to void my warranty, fixing a repair i could of handled on my own technically, by ordering a generic matching part online) w2They fixed the problem I had diagnosed quickly once they made it out here to service the unit.. I would of subtracted a star for that in my review, except I filled out a thing on their website for a free service call with any repair. The part was under limited warranty for 10 years. I ordered the unit 4-5 years ago. They indtalled it and carried parts on service vehicles for these Trane A/C units. In my case it was a bad capacitor for the outside fan. Onsite test and repair took 30 minutes or less and I only paid the limited warranty (predefined) price for that part, and the service call fee waived (for free). So, we were back up and running in no time after that. Been fine the last few days since the repair and it's only gotten hotter outside each day since. Thank you! more »
5on Google, Jun 17, 2022
Great company. Steve was great more »
5on Google, Jun 16, 2022
We’ve been using Nelson for years. Always great. We recently purchased a home and the AC broke the day we moved in. Nelson sent someone out that day. Technician, Cody, was friendly and professional. He gave us options for repairing our AC. Nelson came through for us again. more »
Business Response:
Thank you for the 5 star review, Carrie!
5on Google, Jun 16, 2022
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5on Google, Jun 15, 2022
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5on Google, Jun 10, 2022
Steven Caddell was excellent and professional, and the company was prompt in fixing my air conditioning. more »
5on Google, Jun 10, 2022
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5on Google, Jun 09, 2022
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5on Google, Jun 08, 2022
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5on Google, Jun 03, 2022
Rich was great, but he couldn't fix the problem yesterday, he is coming back today more »
5on Google, Jun 02, 2022
From the maintenance tech who had to inform me it was time for a new A/C system (it had been pending for several years) to the Installation of the new system, all were A-one, 5-star, Blue Ribbon! Nelson Comfort has not disappointed me in all the years I've been with them. more »
5on Google, Jun 01, 2022
We had a mini split unit installed in our upstairs bedroom, which is a finished attic. The difference in the quality of our sleep has been significant. Our technician Matt was timely, professional, and efficient. We will definitely use them again for any heating/cooling needs! more »
5on Google, May 31, 2022
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