Broom Heating & Air Conditioning review summary

5  382
4  17
3  4
2  
1  
27 reviews with no rating
4.9
430 reviews
5on Google, Feb 18, 2020
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Business Response:
Thank You for that 5-Star Review ! We are glad you think so.
5on Google, Nov 22, 2019
Without a doubt, the best HVAC company in Columbia, SC. I have tried "the other guys" and found all of them to be indifferent and/or incompetent. Call Marty if you want a great install! more »
5on Google, Nov 04, 2019
David did a great job and answered all my questions I hope he can do my servicing the next time.
Eric came out did yearly maintenance, he did a very good job and answered all my questions.
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Business Response:
Thank you for letting everyone know you are happy with our work. We appreciate customers like you !!
5on Google, Oct 29, 2019
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Business Response:
Thank you for taking the time to leave a review.
5on Google, Oct 07, 2019
Eric was very pleasant and knowledgeable young man. We now have cool air again...so happy!

Thanks for the quick response and repair.
Brenda
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Business Response:
Thank you taking tim to post this. We will make sure Eric knows you were pleased.
5on Google, Oct 07, 2019
My system had stopped working and Broom Heating & Air responded quickly. Eric was the technician sent. While he was here he also performed my semi-annual maintenance on my gas pack and heat pump. Eric quickly diagnosed and fixed the problem. He then proceeded to do my scheduled maintenance. It so happens that while he was here a water line under the house broke and he even helped me get the water cut off. In all, I am extremely satisfied with my service experience. more »
Business Response:
Thank you for taking time to say so. We appreciate good customers like you ! We will let Eric know too.
5on Google, Oct 04, 2019
We’ve been using Broom Heating & Air for years for repairs and maintenance on our dinosaur units. They have been great! We went with them again when we finally decided to replace the units. They did not disappoint! They came in and helped us figure out what would work best for us one week, the order was placed, and the work was complete the following week. They kept us informed at every step in the process from what time they would be at the house each day to what was being done that day. They even followed up with us to make sure everything is running properly. I would highly recommend using them for repairs, maintenance, or replacements. Oh and they do fireplace maintenance! Ours had stopped working and they came in and took care of that during a routine maintenance appointment. Call them! more »
Business Response:
Thank you so much for the kind words and for you patronage over the years! We are happy you are satisfied !
5on Google, Oct 04, 2019
The professional actions of the Broom representative really make me feel confident that choosing them for my HVAC needs was the best correct decision. more »
Business Response:
Thank you for taking time to give us feedback ! We appreciate you being a customer all these years !
5on Google, Sep 16, 2019
Chris got here quickly and figured out the problem promptly! He was very thorough with all of my options and the best thing to do! more »
Business Response:
Thank you for taking time to let us know !
on Facebook, Sep 13, 2019
On time, very through, respectful of business settings and people. more »
5on Google, Sep 13, 2019
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5on Google, Sep 13, 2019
Eric was very professional and thorough during his PM visit. more »
Business Response:
Thank you ! We will let him know your comments !
5on Google, Sep 10, 2019
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5on Google, Sep 09, 2019
The honesty, integrity, and knowledge displayed by the Broom service techs, Eric and Chris C., are refreshing in today's competitive, consumer environment. Eric helped us on a 95 degree Sunday afternoon, and Chris came to check on us on Monday morning. That is how loyal customers are created, and Broom Heating & AC will be our only choice when we eventually need to replace our entire HVAC unit. Thank you for caring about the safety and wellbeing of our family. more »
on Facebook, Sep 09, 2019
The honesty, integrity, and knowledge displayed by the Broom service techs, Eric and Chris C., are refreshing in today's competitive, consumer environment. David helped us on a 95 degree Sunday afternoon, and Chris came to check on us on Monday morning. That is how loyal customers are created, and Broom Heating & AC will be our only choice when we eventually need to replace our entire HVAC unit. Thank you for caring about the safety and wellbeing of our family. more »
5on Google, Aug 12, 2019
I've been a customer for about 9 years and have always been impressed with Broom's service. Recently, I called them with when my AC stopped working completely on a Sunday afternoon. I expected to have to wait at least until Monday for a service call, but Chris came over within an hour or so, diagnosed the problem, and had it up and running again very quickly. I have always been impressed with Broom's service and getting a service call done so quickly on a extremely hot August Sunday was truly exceptional service. I can not recommend Broom more highly! more »
5on Google, Jul 31, 2019
I am a Property Manager and we had an Owner request to use them and every aspect has been 100% amazing! They are very accommodating, professional, and punctual. Eric (I think I have it right) was the technician and he made sure to let us know exactly what was going on with the unit and some advice on what issues it may have and recommended work. I will definitely be using them again! Truly an above and beyond company. more »
5on Google, Jul 17, 2019
We are very pleased with Broom! It has been a great experience working with them from start to finish. Mr. Marty has been very helpful and thorough, and John and Chris worked diligently as well during the installation and follow-up process. This is a very professional company, and we highly recommend them.

Update: This week our upstairs unit went caput, but once again Broom came to the rescue! This time David Gregory replaced the capacitor on our original unit that came with the house, and now we're cooling off again.
I can't say enough how awesome this company is! Very prompt, kind, and competent. Thank you, Sam and David, for helping us!
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on Facebook, Jul 16, 2019
Great company. Eric was able to fix our unit very quickly and he took the time to not only explain what the issue was but showed us the part that was broken. He was very kind and professional. more »
on Facebook, Jul 12, 2019
David has been the best ever! Thank you so much David more »
5on Google, Jul 11, 2019
David did a great job. Reasonable prices and quick service. Appreciate the work. more »
5on Google, Jul 11, 2019
David Gregory from Broom came to our house today and worked his magic on our gas fireplace. He fixed it up in no time at all. He was not only polite but he was kind enough to explain what he was doing step-by-step so that we could understand the process. (I also appreciated the fact that he wore "booties" in the house so he wouldn't track in any dirt!) Very nice experience. I highly recommend David and this company. more »
on Facebook, Jul 11, 2019
David Gregory from Broom came to our house today and worked his magic on our gas fireplace. He fixed it up in no time at all. He was not only polite but he was kind enough to explain what he was doing step-by-step so that we could understand the process. (I also appreciated the fact that he wore "booties" in the house so he wouldn't track in any dirt!) Very nice experience. I highly recommend David and this company. more »
on Facebook, Jul 09, 2019
I had used another HVAC maintenance company for 25 years but they do not service gas fireplaces. Broom is one of two companies in Columbia, SC that is certified to service gas fireplaces., so I changed maintenance companies. Not only is fire place serviced annually, my experience with biannual service on my heat pump unit has been excellent more »
5on Google, Jul 09, 2019
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