They are always busy and almost always behind schedule but we love Kelly. She has great patient bedside manner!

Scottsdale Old Town Office. From the first phone call, I was able to talk to a professional about my somewhat urgent situation. I was out of state for a funeral, they got me in so quickly when we expected to be back in Scottsdale. From the front desk, Lisa, to the MA Mayra and the PA Rebecca, they were awesome!! Great patient care and caring. And I’m a retired RN, so I know!! A great procedure without any pain and great discharge instructions! I’m only going here from now on!! This review is for the Old Town Scottsdale office

Kelly Harris is great! Front desk girl EXTREMELY rude. Get past her and it’s a great place

I do recommend them, However, I had to wait way to long for my appointment. I had to reschedule another appointment because of their lack of timeliness.

This is actually my 4th edit (12/4), my OP and previous edits are no longer necessary or valid: My pcp referred me back to a dermatologist. I really wanted to go elsewhere but as this may be serious and I needed to get in quickly (still may be serious, I don't know yet). So I called and OMGosh!! I was speaking to someone in less than 30 seconds without having to navigate through 1-1/2 minutes of useless chatter like before. I'm very glad I tried them one more time because I like this place. I'd also like to add, since day 1 I've had zero complaints about doctors or staff here. They're all fantastic. My complaints have been solely about the phone system (and whomever was responsible for it), and that has changed for the better. Someone did a good job.

My recent visit happened to be with the office in Ahwatukee. It went well with the attending practitioner and staff. That was all good and appreciated.

However, this review is to acknowledge someone in the billing department. Her name is Valerie. (My understanding is they have 1 billing department for all the offices in the valley.) There were some minor issues to resolve after the fact regarding billing that I was notified about via mail that I was trying to figure out and resolve.

Eventually I reached Valerie in billing. Valerie was excellent in every way. She listened to my questions about what we were trying to figure out and resolve. She went to work right on the call to reach out to a couple of other people there who could clarify some things even though it was at the end of the day. Since it was the end of day and she couldn't reach them, she then promised to follow up first thing the next morning after talking to who she needed to talk to and then reach out to me herself or make sure the relevant party did.

She did exactly what she said she would do. We talked again the next day, and she was able to explain exactly what the issue was in the billing process and what was being done now to take care of it. She was patient, professional, very personable and went the extra mile and the mile it took to take care of my questions and issue and to clarify what was being done next in the process.

I was most impressed by her friendly demeanor, attitude, and willingness to help. She also impressed me when she admitted to needing to get an answer to a question that I asked her because that would enable her "to help someone else when that question comes up again".

Kudos and gratitude to Valerie for her excellent customer service, her kind heart, and all her effort on my behalf. I'm sure she does the same for others too! Thank you Valerie!

excellent professional service.

My experiience was excellent. The staff was professional.
And on time :)