Hixson Ford of Alexandria review summary

5  498
4  61
3  14
2  
1  
68 reviews with no rating
4.8
641 reviews
5on Google, Nov 27, 2020
I like the honesty here. I bought my truck here. I gotten a level kit down here. They had the cheapest price on tires than any one in town both times I needed tires. I get all my oil changes here. I did have one little issue and they went above and beyond to fix it right then on the spot without charging me.! My interior door handle broke. I ordered the part through the dealership which was twenty something dollars more than many online parts stores and I was ok with that because I want to make sure it was the right exact part to order. Hixon Ford installed the new door handle FREE...I love my 2014 F150 truck and never getting rid of it more »
Business Response:
Hello, we're pleased to hear everything was completed to your satisfaction! At Hixson Ford of Alexandria, we value our customers and we look forward to seeing you on your next visit. Take care!
5on Google, Nov 20, 2020
I had a great experience purchasing my new truck from Hixson Ford and Jo Boudreaux. He went to great lengths to make sure that the truck I got was what I wanted. I'm extremely happy with the service I received both before and after the sale. He has followed up multiple times to make sure that I didn't need anything and that the truck was still working for me and my family. I will certainly be back when it's time for us to upgrade! Highly recommend! more »
Business Response:
Thank you so much for your kind words,Jonathan . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Nov 19, 2020
Good place to purchase a vehicle. The staff is very courteous and knowledgeable. I have been buying from Hixon since 1997 and every experience was pleasant unlike other dealerships I had used before them. They genuinely care about people and it’s not just to sell a vehicle. Their service and help isn’t just while buying a vehicle. I had a flat tire once and called them, they came and changed my tire for free. It can be hard to find good people working at a business that really care, but they do. more »
Business Response:
Thank you so much for your kind words,Carl . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Nov 16, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Kevin. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Nov 13, 2020
I only service my vehicle at Hixson. My car is a 2012 ford fusion with 85 thousand miles but still runs great. And I believe its because of the care "she" gets. The staff are always friendly. And Dustin in fast lane is fantastic. He remembers me when i come in and that's a definite plus. He keeps informed of what my car needs. I love going there. I'm sold.... more »
Business Response:
Thank you so much for your kind words,Emma . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Cars.com, Nov 08, 2020
Hixson Autoplex
Customer service at Hixson Autoplex is the best I have ever experienced beginning with Chuck Fussell my salesman.
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5on Google, Nov 04, 2020
Great experience buying my Expedition. Called and made an appointment, and Jessica Bailey had it out front ready to test drive when I got there. We looked at other vehicles to weigh our options, but knew which one we wanted. We felt comfortable the entire time and felt confident with such a big purchase. Jessica made the experience so easy & we really appreciated that she stayed late until we finished our purchase. more »
Business Response:
Thank you so much for your kind words,Hannah . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Nov 02, 2020
This has to be one of the greatest dealerships I have delt with great staff. more »
Business Response:
Thank you so much for your kind words,Dustin . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Nov 02, 2020
Great service more »
Business Response:
Thank you so much for your kind words,Bruce . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Oct 30, 2020
I had a great experience on determining the perfect car for me and family. Tausheedah Williams was a pleasure to work with and she deservers 5 stars. However, once in with the finance manager we asked to put some of our down payment on a credit card and Justin Splicer came in and was VERY RUDE to me and my husband. Looking back on it, I should have gotten up and left, but I was already so emotional invested into this car. The bottom line is every customer wants to feel appreciated and I do not feel that way. more »
Business Response:
Thank you so much for your kind words,Mallorie . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Oct 26, 2020
Service crew takes care of me - and my truck. I go the Quick Line to get my oil changed. They check the truck on the checklist routinely. Doesn't take long for them to put me back on the road again. Sometimes they tell me I need a new air filter or other items that need to be taken care. I look at what the suggest and have given them the go-ahead on every thing they brought to my attention. more »
Business Response:
Thank you so much for your kind words,Charlie . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Oct 23, 2020
Clayton was the best sales person. He was very personable and knowledgeable. We will be coming to him in the future! more »
Business Response:
Thank you so much for your kind words,Sarah . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Oct 19, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Amanda. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Oct 12, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Shannon. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Oct 01, 2020
Deklen is a great sales associate! He could sell you anything and has a fantastic personality. Definitely ask for him. Very knowledgeable with his job! 10/10 more »
Business Response:
Thank you so much for your kind words,Lexi . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Sep 30, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Daryl. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Sep 30, 2020
Treated me as if i was family but less pressure lol more »
Business Response:
Thank you so much for your kind words,Christopher . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Sep 22, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Gloria. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
4on Google, Sep 17, 2020
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5on Google, Sep 16, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Chris. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Sep 16, 2020
The oil change was fast and done right. The service guy was friendly and helpful more »
Business Response:
Thank you so much for your kind words,Gary . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Sep 11, 2020
I went in their hopeless in getting my dream car. After being denied by multiple dealerships for a good apr and my dream car, Mr. Brady and Hixson Autoplex did everything they could to get me driving and gave me the best deal possible!!!!! I had to drive a long way to get it and they offered to pay for my food and gas if they could not get me in a new car, which they did AND still filled my tank and fed me!!

They literally gave me an apr that was miles ahead for my credit profile, dropping my current apr for my 2018 maxima by 16%!!! I am literally paying less on my brand new 2020 mustang than I am for my maxima.. with my horrible credit profile. They also gave me a fantastic trade in value on my car, explained the process, and treated me with the upmost respect! I have bought multiple cars at multiple dealerships and these were truly the most honest, genuine and respectful people I have encountered in the industry. As a teacher, it’s at times nerve racking for me to make a big purchase. But they worked with me diligently and made my hopes a reality!!! Extremely pleased with my ENTIRE experience!! Muchas Gracias Mr. Brady and Hixson Autoplex!!!!!
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Business Response:
Thank you so much for your kind words,Rafael . We really appreciate you taking the time out to share your experience with us. Cheers, Hixson Ford of Leesville
5on Google, Aug 24, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Levi. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Aug 23, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Matthew. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria
5on Google, Aug 10, 2020
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Business Response:
Thank you so much for excellent 5 star rating, Trisha. We really appreciate you taking the time to give us this wonderful rating! Cheers, Hixson Ford of Alexandria