Friendship Volvo of Bristol review summary

5  116
4  15
3  18
13 reviews with no rating
162 reviews
5on Leap Frog Digital, Aug 07, 2021
I don't normally do reviews because I don't like to be a public person, but sometimes you just have to.
Some of the most kind, helpful, honest people you'll meet that won't t
ry to take advantage of you. When they say family, they mean it. Years after my car purchase, they're still there to help with whatever you need. Jonathan Mascelli is a awesome guy & will never "steer you wrong", (Sorry, couldn't help but throw in the pun.)
Seriously though, if you want honest & caring service from shopping, purchase & beyond- you can't go wrong here.
Thank you for all your help & kindness!
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5on Leap Frog Digital, Jul 23, 2021
I am a resident of both Miami, FL and Beech Mtn., NC and needed service on my Volvo SUV while in the mountains. I called Friendship Volvo in Bristol, TN (the closest to Beech Mtn.) and was promptly given an appointment by the very friendly and informative Travis. I spent a couple of hours at the beautiful dealership where my recall issue was addressed, in addition to 2 other potential issues of which I was not aware.
The entire staff, Travis, Brent, Richard and Jonathan could not have been nicer and my husband and I look forward to visiting the dealership in the next several months when my lease expires to look into getting Volvo.
Thanks guys.... you made my visit exceptionally nice.
P.S. if you get a chance, the staff recommended that I get a cuppa at the nearby Blackbird Bakery.... loved it!
Lisa Goldberg
Travis, Brent, Richard and Jonathan
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Business Response:
This is Fantastic, Lisa! We are so glad you came over the mountain to see us here at Friendship Volvo! Also, Thank you so much for stopping in a local shop and getting something yummy! We are excited to see you again soon to look at some Volvos! Thank you again and have a great week!
on Facebook, Jul 15, 2021
We went to look at the used cars and Randy immediately greeted us and went out of his way to go grab keys, open cars for us to look at, and just provide good customer service in general. He was not pushy at all and made sure we were satisfied with our purchase. We have had to contact the dealership a couple of times since purchasing the vehicle and Randy has made sure that we have been satisfied with the outcome. If you are looking to buy, I HIGHLY recommend going to Friendship Volvo and asking for Randy. He is great at what he does and genuinely wants the customer to be happy. more »
Business Response:
Thank you for sharing your experience, Sandi! Customer service is one of our top priorities, so we really appreciate your positive comments. We're glad Randy could help you out, and we hope you have a great week and weekend!
5on Google, Mar 10, 2020
Wonderful service more »
5on Google, Feb 21, 2020
John Wood was attentive and answered all questions. If he did not have an answer, he let me know that and proceeded to find the answer. I got a great deal on the car that I wanted. more »
5on Google, Feb 17, 2020
Nicest people you will ever meet have an issue with my door went in on Thursday they said they had to order my part was here on Monday they called me first thing to set my apt. Up to fix it. Absoulty love this place!!!! more »
5on Google, Jan 31, 2020
Have been a a customer for a short time and have had a great experience with every transaction done. I'm very happy thus far. more »
5on Google, Jan 16, 2020
Looking at a truck with family nice people more »
4on Google, Dec 17, 2019
Maybe a friend might have stopped and looked at a Volvo or something.. so can't really say much sure they got good deals on wheels more »
5on Google, Dec 04, 2019
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