Wilson County Hyundai review summary

5  2805
4  104
3  19
2  
1  
87 reviews with no rating
4.9
3015 reviews
5on Google, Sep 29, 2022
I have used the Service department and looked for a new car with this dealer and both times they have been outstanding. The service was quick and they explained every step of the process. On the Sales side Bobby Raines took care of me. He was very personable and I never felt like just another sale with him. He helped me over the course of two months and was always willing to help and go the extra mile. I would highly recommend Bobby Raines and Wilson County Hyundai to anyone in the market. more »
Business Response:
Hi, Mike. We are thrilled to learn that you had a positive experience with us!
4on Google, Sep 28, 2022
I bought an Ioniq 5 here last week. They had a significant "market adjustment" on the car, but there are very few Hyundai dealers not adding a markup, and many have a higher one. That aside, Bobby my salesperson helped me secure one of the few available Ioniq 5's, and when I took delivery gave me a very thorough walk-thru of the features and technology. This is my first electric vehicle and so far it has been a great car! more »
Business Response:
Hi, Michael. Thanks for taking the time to share your positive experience. We truly appreciate it!
5on Google, Sep 27, 2022
Great salesman Rob Got a good price and lots of help setting car up with my phone more »
Business Response:
Hi, Terri. Your feedback is highly appreciated. Thank you for the review!
5on Google, Sep 24, 2022
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5on Google, Sep 23, 2022
I had an excellent purchasing experience with Wilson County Hyundai. I purchased a 2023 Palisades FWD Limited. They had the car available in transit when I purchased it, and it arrived about 2 weeks after I placed my deposit. They sold me the car at MSRP, while other dealers either were all pre-sold and had indeterminate delivery times, or required payment well above sticker.

The salesman Zack, was helpful, knowledgeable about the car, and kept me informed as to delivery status.

The usual finance department pitch was pleasantly subdued. I was offered the usual prepaid maintenance plans, which I declined and got no pressure. Total transaction was about 10 minutes.

They accepted my personal check for payment, which made things very convenient for me as I didn't need to go get a cashiers check or arrange for a wire transfer. Made life easy.
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Business Response:
Hi, Jim. Thank you so much for leaving us a stellar review!
5on Google, Sep 22, 2022
Rob was great as always! I've now purchased 3 vehicles from him and would never shop with anyone else. more »
Business Response:
Hi, Lauren. We are thrilled to learn that you had a positive experience with us!
5on Google, Sep 20, 2022
Zack Hampton and the staff were very professional and made the experience of buying anew car easy. more »
Business Response:
Hi, David. Thanks for taking the time to share your positive experience. We truly appreciate it!
5on Google, Sep 20, 2022
Wasn’t expecting to buy until October. My wife noticed 2 vehicles online that were in transit and wanted to stop by and test drive something similar on the lot. Rob Crockett let us drive one that turned out to be one of the ones listed. He pointed out the features and even told us ahead of time before some kicked in on the drive. Once we returned, he showed us around the vehicle and did a great job of explaining everything. Really liked it and decided to get more information on buying it.
Rob was very professional and never pushy about the process. I knew the BB value of my trade and already obtained pre-approval from my CU. Wilson County Hyundai gave me a lot more than I was expecting for my trade, so I wouldn’t have to put any money down. Then he asked about financing. We explained that we were pre-approved. He let Wayne Fielder look it over and he obtained an even better rate for us. Well, I guess we’re not waiting until October.
I guess like a car buyers, I went into this with preconceived ideas of how things are going to go, and Rob made sure that everything turned out better for me. The test drive. The trade-in. The financing. The buying process. It all just lined up perfectly.
I cannot recommend Wilson County Hyundai enough, especially Rob Crockett and Wayne Fielder. They made the experience for my wife and I the easiest car buying adventure we’ve ever gone through.
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Business Response:
Hi, Michael. Your feedback is highly appreciated. Thank you for the review!
5on Google, Sep 19, 2022
Worked with both Andrew Lacey and Zack Hampton. They did a great job!! more »
Business Response:
Hi, Rob. Thank you so much for leaving us a stellar review!
5on Google, Sep 17, 2022
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5on Google, Sep 15, 2022
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5on Google, Sep 15, 2022
Dylan has been great to work with. He has been keeping in touch since July helping us find what we want!! We live out of state, but process of buying was made easy!! more »
Business Response:
Hi, Sue. We are thrilled to learn that you had a positive experience with us!
5on Google, Sep 14, 2022
I just bought my Hyundai Tucson and I couldn’t have asked for a better experience! From top to bottom the entire dealership is first class and they all do everything to go out of their way to help and make sure you feel accommodated. I love my Tucson and Rob was amazing at showing me around the different options and getting me into a car I’d love. If you are in the market go to these guys, the best in the business. more »
Business Response:
Hi, Luke. Thanks for taking the time to share your positive experience. We truly appreciate it!
5on Google, Sep 12, 2022
Thank you Andrew Lackey! I saw what I wanted, they gave me the information I needed, gave me quotes and figures and sent my information to a creditor! I was approved, got my car and drove off the lot all this in one day! It was a pleasure to meet everyone and thanks again! more »
Business Response:
Hi, Pamela. Your feedback is highly appreciated. Thank you for the review!
5on Google, Sep 12, 2022
No hard sale. Pricing was exactly what was quoted. Matt kept us informed about when our car was expected to arrive. more »
Business Response:
Hi, Paul. Thank you so much for leaving us a stellar review!
5on Google, Sep 10, 2022
I went to have my car looked at and oil change on 9/8/22. I was very surprised at the improvement to the maintenance department. I had 2 bad experiences in the past so was not expecting such a good experience this time. I also got told there was only 2 employees working that day so was not expecting such a fast and friendly service. The service was done fast, the staff was friendly an helpful. Also the staff did keep me update about the status of my vehicle. I will definitely return for future needs. This vist turned my opinion around to positive for the service department. more »
5on Google, Sep 10, 2022
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5on Google, Sep 08, 2022
Bobby was very helpful and knowledgeable as were the whole team. Highly recommended more »
Business Response:
Hi, Russ. We are thrilled to learn that you had a positive experience with us!
5on DealerRater, Sep 08, 2022
Easy in, easy out , Over all pleasant experience.
All the staff was very helpful today
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5on Google, Sep 07, 2022
It is a second time I purchased a car from Wilson County Hyundai, and again they did not disappoint! This time I was shopping for 2023 Hyundai Palisade Calligraphy AWD with white exterior and beige interior, hard to find a car and colors combination. After dealing with multiple unhelpful dealerships close to my location, I was about to gave up until I talked to Bobby Raines. He was not trying to offer me just anything, but rather to help me to find my dream car. Working with Bobby was a breeze, he's responses were quick, as well as great communication. And once again, he proved that shopping for your dream car at Wilson County Hyundai can be as easy as shopping at your local store. Thank you Bobby Raines and Thank you Wilson County Hyundai! more »
Business Response:
Hi, Mikayil. Thanks for taking the time to share your positive experience. We truly appreciate it!
5on Google, Sep 02, 2022
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Business Response:
We’re happy to see you had a “5-Star” experience with us!
5on Google, Sep 01, 2022
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Business Response:
We’re happy to see you had a “5-Star” experience with us!
5on Google, Aug 31, 2022
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Business Response:
Thank you so much for the positive review!
5on Google, Aug 31, 2022
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Business Response:
We‘re glad you had a 5-star experience! Come see us again!
5on Google, Aug 29, 2022
Dylan was exceptional. Very helpful, very informed. This was the best experience we have had and this is our fourth new car in the last 2 years. I can’t believe how fast they were with getting all the paperwork completed and getting us out of there quickly. I am very happy with the service we received there. more »
Business Response:
Hi, Robin. Your feedback is highly appreciated. Thank you for the review!