Elements of Madison Apartments review summary

5  132
4  24
3  12
2  
1  
4.7
168 reviews
5on Google, May 16, 2022
I moved in this past weekend, so far it has been a good experience. Erin and Xavier have been very warm and accommodating. I would recommend this complex to friends and family. more »
Business Response:
Thank you Jane for the review! Erin and Xavier really are rock stars! If you have any questions or feedback for us, please call our office at (256) 517-4370.
5on Google, May 07, 2022
I've been at Elements of Madison for almost a year and it's been an overall great experience. Reasonable price for a two bedroom apartment with newer appliances. Xavier in the front office especially is wonderful, he's a pleasure to talk to and is super helpful! more »
Business Response:
Thank you Emma for the review! Xavier really is a rock star! If you have any questions or feedback for us, please call our office at (256) 517-4370.
5on Google, May 06, 2022
Erin and Xavier are always very helpful anytime i have questions or concerns. more »
Business Response:
Thank you so much, Alexandria, and for mentioning Erin and Xavier. We'll be sure to share your praises with them! Should you have any questions or feedback for us, please call our office at (256) 517-4370.
5on Google, Apr 26, 2022
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Business Response:
Thank you so much, Keneth, for the review! We would love to know more about your experience and how we can continue to impress you. Please feel free to give us a call at (256) 517-4370 with any questions that you may have!
3on Google, Apr 01, 2022
Friendly staff, always willing to help. My issue is with the water pressure. If someone in my building is using the water, be it: dishwasher, laundry or just even flushing a toilet…. There is barely any water pressure. Nothing worse then being in the middle of a shower and hardly any water to rinse off… you have to wait until whatever/whomever is done using it to get the pressure back up. Rent is way to high to have this kind of issue. One other thing: Don’t expect to pay just rent, there are a lot of extra fees. Pay your rent online is convenient, but it’s going to cost you, like $23. It’s insane to me , because these are not anything close to a luxury apartment. Unfortunately, rent seems to be really high everywhere. American greed at its finest! more »
Business Response:
Tracie, thank you for your direct feedback. Please call our office at (256) 517-4370, and we can talk about this over the phone or in person.
4on Google, Apr 01, 2022
Such a good place to live with your kids. Playground is nice and specious. We just moved from there for job reasons. We got a fully renovated apartment downstairs and it was quite. The management team are kind. more »
Business Response:
Thank you so much for your kind words, Uriel. We really appreciate you taking the time out to share your experience with us. Cheers, Elements of Madison Apartments
5on Google, Mar 17, 2022
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Business Response:
Thank you so much, Shelby, for the review! We would love to know more about your experience and how we can continue to impress you. Please feel free to give us a call at (256) 517-4370 with any questions that you may have!
3on Google, Feb 12, 2022
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Business Response:
Thank you so much, Nathan, for the review! We would love to know more about your experience and how we can continue to impress you. Please feel free to give us a call at (256) 517-4370 with any questions you may have!
5on Google, Feb 10, 2022
Update: I have now lived here for a year and I have to say that EVERY SINGLE TIME I have needed ANY kind of emergency repair done.. these guys are FAST to reply! They're also VERY quick about non-emergence fixes! It's completely unheard of! Also, the WHOLE time I've been here I have only seen ONE bug (a beetle like insect that I admit MIGHT have been a roach) BUT IT WAS OUTSIDE!
Also something noteworthy is the fact that I'm a disabled person whom has a lot of needs that maintenance has had to keep. Things like "My AC is not working as efficiently as it was before.. I have severe heat intolerance. May I please have this fixed very soon?" They were ALWAYS there SAME DAY (within hours at the most!)
I cannot compliment this place enough and I desperately hope that I can afford to continue living here!

Older Post from first moving in:
So far... Everyone on staff is great! HOWEVER! I do have to point out that Xavier has been an absolute JOY to speak with! Professional and efficient, yet personable! I had an issue that was, to me, a little embarrassing and he made it feel like it was absolutely NOTHING to be embarrassed about. Give this man a raise (with a Christmas bonus).
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Business Response:
Thank you so much, Elaine, and for mentioning Xavier. You're right, Xavier is always going above and beyond. We'll be sure to share your praises with them! Should you have any questions or feedback for us, please call our office at (256) 517-4370.
5on Google, Feb 05, 2022
Had a fair amount of issues when i moved in HOWEVER! Xavier fixed everything and made my move in very satisfactory. Hate to say this (because its more work for him) but if you have any problems the Manager Xavier is the man to talk too. more »
Business Response:
Thank you for your review! Xavier is awesome.
5on Google, Jan 27, 2022
The manager was a big part of my move in. Xavier made me feel like I was really apart of a great community. more »
Business Response:
Thank you for your review, Shantrez!
5on Google, Jan 03, 2022
It was a pleasure working with this group! more »
Business Response:
Thank you so much, Micah, for the rave review! If we can top this in any way, please call our office at (256) 517-4370.
5on Google, Dec 25, 2021
Will is such a great person, he truly cares about the residents. He made the application and move in process smooth and enjoyable. I recommend you check them out. more »
Business Response:
Thank you so much, Avery, and for mentioning Will! They're always going above and beyond. We'll be sure to share your praises with them! Should you have any questions or feedback for us, please call our office at (256) 517-4370.
5on Google, Dec 22, 2021
Just moved in and this place is amazing. The office staff is also great. more »
Business Response:
Thank you so much for your kind words, Erin. We really appreciate you taking the time out to share your experience with us. Cheers, Elements of Madison Apartments
5on Google, Dec 19, 2021
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Business Response:
Thank you so much for your kind words, Kayla. We really appreciate you taking the time out to share your experience with us. Cheers, Elements of Madison Apartments
3on Google, Dec 02, 2021
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Business Response:
Thank you so much, Luis, for the review! If we can help in any way, please call our office at (256) 517-4370.
4on Google, Nov 23, 2021
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Business Response:
Thank you so much for your kind words, Lanny. We really appreciate you taking the time out to share your experience with us. Cheers, Elements of Madison Apartments
5on Birdeye, Nov 13, 2021
Will and Kylie are leasing agent gold both of them ! They made the move in process so easy & it was super affordable ! The price of living is crazy right now and I lucked up meeting these two , my apartment is super modern with flat stove tops and stainless steel appliances and it’s so cute ! I’m super exited about getting my keys Monday ! This entire process will and Kylie have been nothing but patient and super helpful! I look forward to spending the next few years here & in 6months once I’m settled I’ll come and give another review about the neighborhood and my neighbors! Thanks again will and Kylie ! See you Monday ❤️ more »
Business Response:
Thank you so much, Imani, for the 5 stars! We would love to know more about your experience and how we can continue to impress you. Please feel free to give us a call at (256) 517-4370 with any questions you may have!
5on Google, Oct 15, 2021
William was kind, professional, and patient with my family and me. Thank you for all your help during our tour today. more »
5on Google, Oct 02, 2021
My husband and I decided to stop here on a Saturday to take a look at the apartments and get some pricing information. We were pleasantly greeted by the assistant manager, Will who had a bright, charismatic, and positive personality. We could tell he was in the middle of something, but he stopped and gave us full attention. We had just left another apartment community down the road and did not get this level of service. The apartments were nicely renovated and tucked away in a quite corner surrounded by full pine trees. Although there is a bit of construction going on the main road, it looks like they are putting in side walks that lead to the historical side of Madison, which is really neat! They are close to several food options, grocery stores, and shopping. Overall, I believe they are a great option for someone wanting to be close to Bridgestreet and other shopping without being in the middle of all the traffic. more »
Business Response:
Thank you so much for your kind words, Hannah. We really appreciate you taking the time out to share your experience with us. We strive for a world-class experience! Hopefully we will see you soon, but this time as a resident at Elements. Please let us know how we might continue to help through the leasing process! Cheers, Elements of Madison Apartments
5on Google, Sep 18, 2021
The customer service was great. Kylie was very sweet when I came to get my keys. My apartment wasn’t ready when I got there but she kept me informed about the process the entire time. Xavier came to apologize but I completely understood sometimes things come up and I appreciate them for getting it ready in a timely manner. I am very happy I chose this place to be my new home. more »
5on Google, Sep 08, 2021
Great experience with the tour and application process. Very fast and great communication from the management team. more »
4on Google, Sep 05, 2021
Because its home.... more »
5on Google, Sep 03, 2021
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5on Google, Aug 30, 2021
Out of all the apartment complexes I’ve visited this on has the best customer service. They gave me so much information and helped me out even when they were closed. The young man with curly hair in the office made me want to live there with out evening seein the floor plan. The prices are a little to big for me, but I’ll recommend this complex to anyone looking for good service. more »