Nivine Y El-Refai, BDS, DDS, MSD Inc review summary

5  183
4  3
3  
2  
1  
19 reviews with no rating
5.0
205 reviews
5on Google, Mar 27, 2023
Clean, efficient, and incredibly professional, I would totally recommend to anyone! more »
Business Response:
Hi, Levi. Thank you so much for rating your experience with us so highly!
5on Google, Mar 20, 2023
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Business Response:
Thank you so much for your kind words, Heather. We really appreciate you taking the time out to share your experience with us. Cheers, Nivine Y El-Refai, BDS, DDS, MSD Inc
5on Google, Mar 16, 2023
The only place I will go for a root canal. They are so gentle, you can actually fall asleep while they work on your tooth! more »
Business Response:
Hi, Chrissy. We appreciate the kind words and are glad we could provide you with a positive experience!
on Facebook, Mar 13, 2023
Very friendly and knowledgeable. They were able to see me quickly and made sure I was informed every step of the process. Also the little touches like marking sure I was comfortable, providing sunglasses and a blanket was great. The pain control was so good I fell asleep during the procedure. more »
Business Response:
Hi, Jose. Your feedback is highly appreciated. Thank you for the review!
5on Google, Mar 10, 2023
The flawless procedure before, during and after by Dr.El-Refai of a root canal was excellent! The calming effect of the spotless environment and friendly treatment of the staff added to my experience. Friendly and caring by Dr.El-Reai is top notch! more »
Business Response:
Hi, Diana. Your feedback is highly appreciated. Thank you for the review!
5on Google, Feb 17, 2023
Professional and exacting, Dr. El-Refai uses the latest technology to do delicate root canal procedures. From diagnosis through completion of root canal, she and her whole staff are excellent. They are kind, caring and knowledgeable. Dr. El-Refai diagnosed the problem, saved my tooth and the crown on it with a root canal and did a permanent filling. I'm so grateful!
Her facilities are spotless and very comforting.
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Business Response:
Hi, Kathy. Thank you so much for leaving us a stellar review!
5on Birdeye, Feb 13, 2023
Have never had any issues with the level of care from Dr El Refai. She takes the time to explain treatment options and takes the time to answer all questions you may have. Very thorough with examinations to determine what needs to done. The office staff really understands the idea of customer service. They take the time to explain payment options, great job with scheduling and appointment follow ups. more »
Business Response:
Hi, Ralph. We appreciate the kind words and are glad we could provide you with a positive experience!
5on Birdeye, Feb 10, 2023
This is just a short note of thanks for your great care for my daughter, Mara Johnson. She has long had phobias about dental visits but you obviously overcame them. That is a great gift you've given her and I simply wanted to thank you for helping her conquer one of her few fears. more »
Business Response:
Hi, Scott. Your feedback is highly appreciated. Thank you for the review!
5on Google, Feb 09, 2023
Amazing service. more »
Business Response:
Hi, Thomas. We appreciate the rating, and are glad we could provide you with a positive experience!
5on Healthgrades, Jan 27, 2023
I’ve never been treated with more respect and care than in this office. Dr. El-Refai spoke in a calm manner with me and explained everything in great detail to me as well. She taught me breathing techniques that helped calm my gag reflex and did amazing root canal work. I can’t recommend her enough! more »
5on Google, Jan 26, 2023
Dr. El-Refai and her team are amazing and I will be using her for all future endodontic procedures! I usually have bad dental anxiety and going here felt very relaxing. She really takes her time to explain everything. I did get my root canal completed today and the whole procedure was calming and I almost fell asleep! She gave me great breathing techniques to help calm my anxiety and definitely knew what she was doing! Please if you’re nervous or scared of getting a root canal, consider coming here! more »
Business Response:
Hi, Mara. Your feedback is highly appreciated. Thank you so much for the review!
5on Google, Jan 23, 2023
The Dr is very knowledgeable and communicates very well with he patient. Will recommend her to friends if they are in need of an endontic procedure. more »
Business Response:
Hi, Eloise. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
5on Google, Jan 09, 2023
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Business Response:
Hi, Christopher. Thank you so much for rating your experience with us so highly!
5on Google, Jan 06, 2023
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Business Response:
Thank you so much for your kind words, Jan. We really appreciate you taking the time out to share your experience with us. Cheers, Nivine Y El-Refai, BDS, DDS, MSD Inc
5on Google, Dec 20, 2022
Very appreciative of Dr. El-Refai And Jen. Jen got me in for an appointment the next morning after I called. Dr. El-Refai was excellent at explaining everything and creating a plan for me! They both made it a stress free day! Thank you! more »
Business Response:
Hi, Nikki. We appreciate the kind words and are glad we could provide you with a positive experience!
5on Google, Dec 12, 2022
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on Facebook, Dec 08, 2022
My husband needed a root canal and I needed two root canals. Dr. El-Refai and her staff took wonderful care of us. From Donna in the front office, who is always so pleasant, to Dr. El-Refai's assistant who did her best to make me comfortable, to Dr. El-Refai's skills and kind demeanor, we always felt like we were in good hands. I had an abscessed tooth and needed my second root canal asap and they squeezed me onto the schedule the day I called. Dr. Refai and her staff put myself and my husband at ease three times, and it is comforting to know that we have someone we can trust with such a delicate procedure. Thank you Dr. El-Refai and staff for taking such good care of us!

Update one year later and one more root canal: Dr. El-Refai and her staff are still the best! My third root canal was painless, she is highly skilled and oh-so-gentle and I trust her explicitly. She will take the best care of you! I wouldn’t go anywhere else!
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Business Response:
Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience with us. Cheers, Nivine Y El-Refai, BDS, DDS, MSD Inc
on Facebook, Dec 08, 2022
My husband needed a root canal and I needed two root canals. Dr. El-Refai and her staff took wonderful care of us. From Donna in the front office, who is always so pleasant, to Dr. El-Refai's assistant who did her best to make me comfortable, to Dr. El-Refai's skills and kind demeanor, we always felt like we were in good hands. I had an abscessed tooth and needed my second root canal asap and they squeezed me onto the schedule the day I called. Dr. Refai and her staff put myself and my husband at ease three times, and it is comforting to know that we have someone we can trust with such a delicate procedure. Thank you Dr. El-Refai and staff for taking such good care of us!

Update one year later and one more root canal: Dr. El-Refai and her staff are still the best! My third root canal was painless, she is highly skilled and oh-so-gentle and I trust her explicitly. She will take the best care of you! I wouldn’t go anywhere else!
more »
Business Response:
Hi, Melissa. Thank you so much for rating your experience with us so highly!
5on Google, Dec 08, 2022
My husband needed a root canal and I needed two root canals. Dr. El-Refai and her staff took wonderful care of us. From Donna in the front office, who is always so pleasant, to Dr. El-Refai's assistant who did her best to make me comfortable, to Dr. El-Refai's skills and kind demeanor, we always felt like we were in good hands. I had an abscessed tooth and needed my second root canal asap and they squeezed me onto the schedule the day I called. Dr. Refai and her staff put myself and my husband at ease three times, and it is comforting to know that we have someone we can trust with such a delicate procedure. Thank you Dr. El-Refai and staff for taking such good care of us!

Update one year later and one more root canal: Dr. El-Refai and her staff are still the best! My third root canal was painless, she is highly skilled and oh-so-gentle and I trust her explicitly. She will take the best care of you! I wouldn’t go anywhere else!

Update two years later, and one more root canal: Dr. El-Refai is still amazing, she makes everything so easy. I won’t ever go anywhere else!
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Business Response:
Thank you dear Melissa for taking the time to write such a thorough and uplifting review. We are all so happy that we were able to put you and your husband at ease. We are thrilled that we were able to meet your needs. Patients like both of you make our work enjoyable. 🙏🙏🙏
5on Google, Nov 10, 2022
Wonderful staff and Dr. Refai is a master of her craft. My second time needing her services and I wouldn't go anywhere else. more »
Business Response:
Hi, Don. Thanks for taking the time to share your positive experience. We truly appreciate it!
on Facebook, Nov 09, 2022
On time, very professional and very patient oriented. Kept me informed and the procedure was painless. Highly recommend. more »
Business Response:
Hi, David. We appreciate the kind words and are glad we could provide you with a positive experience!
4on Google, Oct 31, 2022
Dr. El-Refai and staff are so pleasant. Dr.El-Refai takes the time to explain what steps a patient will go through and how she will administer each step, which is nice so there are no unknowns.
It was quick and easy to get an appointment top, and when you're in pain, it's great to have her support. more »
Business Response:
Hi, Nicole. We appreciate the rating, and are glad we could provide you with a positive experience!
5on Google, Oct 13, 2022
I was referred to Dr El-Refai through my personal dentist due to needing a complicated root canal. She performed x-rays and special imaging so she could see exactly what needed to be done. I was then scheduled for the procedure. I have to say that she was wonderful ! My comfort was her number one priority. From the time I walked in the door to the completion of the procedure, her and her staff were kind, professional, and made me feel so cared for. I highly recommend her office for your endodontic care. more »
Business Response:
Hi, Laura. Your feedback is highly appreciated. Thank you so much for the review!
5on Google, Oct 11, 2022
Great doctor and staff.
Very relaxing and comfortable atmosphere.
Always making sure you are comfortable and pain-free.
I've had a root canal the old way, but this new way with
Gentle Wave is awesome.
Thank You Doctor El-Refai and Staff
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Business Response:
Hi, Holmzee. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
5on Google, Oct 10, 2022
I had a root canal done (which I had put off for over a year, because of fear based on past experiences I’ve had over the years!) at Gentle Endodontics. Dr. Nivine is very skilled and there was NO PAIN, whatsoever!
Their chair was SO comfortable and I was even given a blanket! I would recommend this practice for anyone dreading the procedure of having a root canal!!👍👍👍
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Business Response:
Hi, Christyna. Thank you so much for rating your experience with us so highly!