Twin City Dodge Chrysler Jeep Ram review summary

5  446
4  45
3  17
1  1
7 reviews with no rating
516 reviews
5on Google, Feb 22, 2020
Excellent, friendly service more »
5on Google, Feb 16, 2020
Amazing customer- focused service, friendly staff & quick follow-up more »
5on Google, Feb 13, 2020
Fixed my water leak I had on my hatch,love my Durango ,customer for life thanks Drew . more »
5on Google, Feb 12, 2020
Tony Cron is absolutely wonderful!! Fantastic, fast, professional, courteous service. Thank you so very much, Tony!!! You are a rock star!! more »
5on Google, Feb 06, 2020
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5on Google, Feb 05, 2020
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5on Google, Jan 31, 2020
I just took my 2016 Jeep Patriot in for a recall, oil change and tire rotation. Tony and Drew were quick to get me checked in and get my vehicle taken back. My technician, Mike, did a great job as well :) The whole process was quick, taking only about 2 hours from start to finish. I ended up purchasing their oil change package that includes 3 oil changes, tire rotations and multi-point inspections for under $130. Excellent deal, in my opinion! more »
5on Google, Jan 30, 2020
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5on Google, Jan 24, 2020
Go see Tom Yater for your vehicle needs. more »
4on Google, Jan 19, 2020
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5on Google, Jan 11, 2020
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5on Google, Jan 11, 2020
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5on Google, Jan 09, 2020
I have to make things right because after 3 long months, the right people made this situation MORE than right! After going back and forth with the salesman and a manager tha
t no longer works there, I finally got in contact with Scott Bond. Scott Bond is a miracle worker! Within 2 weeks of contacting him, DURING Christmas and New Years week, he was able to contort my horrible situation in to something amazing. He had me come in and work with Paul Perigo. Paul took his time on listening to my needs and wants. He pulled up cars for me to look at. Had a handful of keys so we can walk through the lot and find the right car for me. Once I found the car I immediately fell in love with, he let me take it over night to see how it works for us. The next day I received a phone call asking me how everything went. Less than 2 hours after that I got the phone call that said YES, we can do this! We scheduled the appointment for the following morning. Kristin Bond was just as great as Paul and Scott. She worked some magic to make this situation right. Scott, Paul and Kristin - this team, is a phenomenal team! I am truly grateful for what they did for me!! They turns a horrible situation in to a dream come true!!
Twin City doesn’t deserve the one star that Google forces me to rate. I sat inside this dealership and witnessed the owner film a commercial. He exact words were, “Here at Twin City we guarantee your purchase to be fast, east, transparent, and collaborative". My purchase was anything but these 4 things. The salesman (if you can even call him that, crook is more like it), Dennis, stated he worked there for 18 years. Asked me where I was from. Why I was purchasing a vehicle. If I had kids, so on and so forth. I told him I am a Californian native (salesman’s red flag, probably don’t know the Indiana laws to buying a car, maybe he should use common sense and inform her, but he saw it as a way to take advantage of someone in a very tight spot) and the reason for my purchase was I was in a severe accident that left my legs mangled and my car totaled. The guy even asked if I had a trade in!!! My car is totaled, sitting at JT recovery waiting for Insurance to pick it up. From the moment I told him these things, he began to care less and less about me and more and more about his commission. Any time something came up, he just kept saying we can run your credit through another bank to get you a lower down payment. I came in with a bank that I was using and refused to go somewhere else. This salesman took it upon himself to run my credit 3 separate times, without my approval. I kept telling him no, I am using my own bank. Fast forward to the purchase of the car – he could care less about my purchase. First of all, the morning that I specifically set up at 830 appointment with him, he decided to double book himself. Forcing us to sit there an extra hour while we waited for his other customers to wrap up. He never told us about double booking himself, rather I saw it up on the white board that he had two customers coming in at 830. Knowing we have a child, he could have cared a little more about my time, rather than making his commission. That Saturday night I drove my car to Indianapolis to find it is a horrible car. During my sale, Dennis was so wrapped up in making his money; he never told me here in the great state of Indiana you can take the car home over night to make sure it fits YOUR NEEDS! Sunday morning comes and I wanted to call in only to find that they are closed. Again, I am from California. Car sales are NOT illegal on Sundays. In fact, that is when dealerships sell the most cars. Monday morning rolls around, I text him before the dealer opens. I tell him that it just isn’t working out. I called with PLENTY of time before paperwork was truly filed. He put me off. Said he would call me Tuesday morning. Tuesday afternoon rolls around and I text him begging him to respond with something, because he just told me on Monday that Tuesday morning are best for him.
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5on Google, Jan 07, 2020
Excellent service more »
5on Google, Jan 07, 2020
Great place to buy a car. Our salesman Mo was great to work with. All the staff we dealt with were top notch. Highly recommend checking this place out if your in the market for a vehicle. Thanks again for an all around great experience. more »
5on Google, Jan 03, 2020
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5on Google, Dec 14, 2019
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4on Google, Dec 11, 2019
Love it more »
3on Google, Dec 01, 2019
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3on Google, Nov 25, 2019
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3on Google, Nov 09, 2019
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5on Google, Nov 09, 2019
Great customer service. more »
5on Google, Nov 02, 2019
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5on Google, Nov 01, 2019
Love the people here more »
5on Google, Oct 22, 2019
just gotta say... great people great place... more »