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Clairmont at Hillandale Apartments
- Real Estate
- Durham, NC
About this business
Welcome to Clairmont at Hillandale! Located in the heart of Durham, our premier gated community offers 1, 2 and 3 bedroom floor plans. From designer kitchens to over-sized walk-in closets and crown molding we know you’ll love it here. Take advantage of the resort-style pool, 24-hour fitness center with yoga area, playground and more! Enjoy living just minutes from Duke University, Duke Medical Center, downtown Raleigh and so much more! Visit our website to view floor plans, amenities, photos and more - then give us a call... read more
Location details
2901 Bertland Ave, Durham, NC, 27705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had some recent medical issues lately and was hospitalized more than 3 times this year…… when I got released from the hospital I still had cognitive issues. The staff at Clairmont at Hillandale have helped me a great deal to adjust and explain things to me. I feel at home here and like the staff including Jeff and Nelson, the maintenance guys.
Business response:
Thanks so much for your kind review, Andrea! We're happy to hear you feel at home with us!
I have lived here since 2019. I love it here. Great staff!! My apt. is also extremely close to my doctor, grocery store, pharmacy, restaurants and esp. Duke Hospital. I also feel safe here, which is comforting. Kim and Laura are fantastic! Jeff and Nelson are very dependable when I have a maintenance issue. I will miss Kim, she left her job here a while back. I wish her well. I am moving to another apt. here in a few days, a smaller one. Hope to make some new friends. I give high marks and a glowing review to Clairmont at Hi... read more
Business response:
Hi Andrea, thank you for your kind words about the community and our staff! We're so happy to hear you've had a great experience during your time with us. Thank you for your feedback!
no a/c for about 24 hrs. turns out that the buildup of sludge in the a/c drain was the cause. About 1 month prior to this event, the carpet got wet due to the same sludge buildup. I am concerned.....do I need to check the pipe and clean it to assure my a/c works? advice is needed.....
Business response:
Hi Ms. McGraw - we're sorry for the inconvenience. Our maintenance team visited your home on 5/31 and completed the necessary repairs. No additional repairs should be needed at this time, but if you have any other questions or concerns moving forward please don't hesitate to submit a new maintenance request. We are here to help and want you to be happy and comfortable in your home!
As usual, the maintenance service was timely. Nelson is always personable and knowledgeable. He’s also a great soccer fan 😃
Business response:
Hi Tom, thank you for your feedback! This is great to hear!
I have lived here for two years and this is place is fantastic! Out of all the places I've lived in Durham the past five years, this has been the best experience. Laura and Kim in the leasing office are always proactive and great listeners with the needs of residents. These ladies definitely deserve a raise! During the pandemic the complex took great measures to keep us safe. Also, they do monthly giveaways or pandemic safe activities to create a sense of community. The apartments are also very modern and for a great price.
Business response:
Hi Vanessa - thank you so much for your wonderful review and for choosing Clairmont at Hillandale as your home! We're so glad you've had a positive experience with our team and throughout your time with us.
The kitchen sink began leaking. I submitted a maintenance request, which was very simple to do, and they came the next day to fix it. All is working well now. Excellent customer service.
Business response:
Hi Caryn, thank you for the excellent review! We're happy to hear you had a great experience with maintenance!
It’s the customer service for me from the time I call to the time I enter the office in person! Kim and Laura work together as a team and they are very welcoming. Nice area, clean new appliances… so far so good can’t wait to move in!
Business response:
This is great to hear, Mia! Thank you for taking the time to review us!
Dishwasher wasn't working properly. They came the next day and now it works perfectly. Great work!
Business response:
Thank you, Jeffrey! We appreciate your feedback!
Maintenance team members, Jeff and Nelson. are very friendly, empathic yet extremely professional and competent. Ms. Laura and Ms. Kim continue to provide exceptional "pro-active" service in response to problems or potential issues affecting the comfort level at Hillandale. I lived here for almost five years and absolutely love it!
Business response:
Hi Patricia, we appreciate the 5 stars! We're so happy to hear you've had a great experience with our team. Thank you for your feedback & for calling Clairmont at Hillandale home for so many years!
Frequently asked questions about Clairmont at Hillandale Apartments
How is Clairmont at Hillandale Apartments rated?
Clairmont at Hillandale Apartments has a 4.9 star rating with 192 reviews.
When is Clairmont at Hillandale Apartments open?
Clairmont at Hillandale Apartments is closed now. It will open at 9:00 a.m.