Messages Received
Monitor message volume
Monitor your businesses’ number of customer contacts over time —then filter data by location, source, or customer sentiment.
Customer Messaging Reports
Improve CX with messaging insights
Experience Score
Quantify customer sentiment
Quickly determine how happy each customer is using their Experience Score: the all-in-one metric to measure satisfaction with your business.
Active Conversations
Keep tabs on ongoing conversations
Filter conversations by leads and customers to uncover ways to optimize your responses, drive higher conversion, and ensure customer satisfaction.
Response Time
Track agent productivity
Monitor average response times across locations, sources, and employees to ensure speedy and exceptional experiences across touchpoints.
Google Analytics Integration
Track Webchat performance with Google
Integrate our Webchat reporting with Google Analytics to better understand the entire customer journey from acquisition to conversion.
Dashboards
Focus on the metrics that matter
Visualize your messaging performance the way you want. Easily create and share dashboards to keep everyone on the same page.
