Review Management
All of your reviews. All in one place.
One dashboard for all your reviews
Monitor reviews from over 200+ reviews in a unified dashboard. Easily tag them, respond to them, or assign them to a rep as a ticket.
Write the perfect review reply with AI
Write personalized review replies at scale with help from AI. Ask BirdAI to generate tailored responses from scratch or rephrase your replies to ensure they're on-brand, empathetic, and consistent. Fix grammar and change tone and length with ease.
Translate reviews and replies
You don’t need a translator to serve multilingual customers. Birdeye Reviews will automatically translate reviews into English — then translate your response in your customer’s language.
Understand review sentiment with AI
Summarize the sentiment of hundreds of reviews with a single click to quickly learn what’s working — and what isn't. Create reports by location and share with ease.
Get notified of new reviews instantly
Don't let missed reviews become missed opportunities. Get notified of every new review so you can read and respond in seconds from your desktop or mobile app.
Target and tackle fake reviews
Don't let fake reviews ruin your reputation. We’ll find and flag spam so you don’t have to.
Save time with pre-written replies
Effortlessly engage without extra effort. Save your team time and show customers you’re listening with customizable review response templates.
Trigger automated review replies
Create custom automatic responses for specific review sources, locations, or star ratings to engage your customers without lifting a finger.
Measure reputation across locations
Measure review count and reputation score over time and across locations. Create and share customized reports with local teams.
Uncover actionable insights from customer reviews
Identify trends. Implement changes. Improve your workflows. With review insights, you have everything you need to deliver exceptional customer experiences.
Do more with Birdeye Reviews
Review Generation
Use industry leading automation to create a steady stream of fresh reviews across Google, Facebook, and other leading sites.
Review Marketing
Showcase, share, and scale your reviews to build trust with customers everywhere they’re searching.
