50Floor

Had agreed experience

I used them twice and had a great experience both times. Very accommodating to my availability. Very happy with salesmen who really explained pricing and installation crews were wonderful. They knew where to replace my furniture better than I did. Thank you

I am giving 5 STARS to 50Floor for how they did my flooring job and how they treated me as a customer. Here's why. I purchased from and had a sheet goods floor installed by them. The salesman was very nice and not hard-sell, which I appreciated. The installation department verified the appointment the day before and the crew arrived right on time. Drew and Miguel explained the process to me and how long it would take. Drew noticed that my quote had said 3 sheets of luan to even out the laundry room floor, but since that floor was concrete, the job could not be done that way. He refigured the job to add 5 more pieces of luan because all 8 needed to be put in the kitchen for a smooth end product, told me they would take up the existing tiles in the laundry room and put down product to even it, and recalculated the time and price. The job total came to $175 more than I was ltold by the salesman. I am redoing an entire house, so more money to be spent was an unhappy surprise. I called the installation department, I verified that the crew had explained everything correctly, and, after consultation with the General Manager, the installation department made things right. They did not charge me the extra $175; however they will be reimbursing the install team for the extra luan. Practicing this sort of business ethics will always cause me to give an excellent review and referral. ***

Back in November I had a very bad experience with the Nashville location. We had contacted the Nashville office on several occasions for more than 2 months with no results in getting our situation resolved. I entered a complaint in January on the 50 Floor website and within 2 hours of entering the complaint Queenie R****** from the Atlanta office had contacted me regarding the situation. Ms. R****** took charge of the situation immediately! After listening to my problem, I sent pictures so she could see and better understand my complaint. She contacted the Nashville office and worked with them to get the issue resolved. She went above and beyond to get this situation resolved. To me, she is an Outstanding Performer in Customer Relationship Management. Because of her and her efforts, my husband and I are happy customers.

Whe I bought my condo I knew I wanted new flooring. I heard the ad on the radio and thought I would contact them and see what I thought. Jared was my sales rep and he was extremely knowledgeable and helpful and got me every discount possible. I went with a beautiful laminate flooring which was scratch proof, fade proof and water proof as well. The installers did a great job and finished my living room and dining room in one day. I had not moved in yet so there was not much clean up except for some very light dust. I had a lot more when I had my windows replaced!!! In short, I was very pleased with their work and the price. We even had them do the elevator floors in our building after another company did a very poor job. I would not hesitate to use them again.

I had a very good experience with 50 Floor. My sales rep, Jared, was extremely knowledgeable and sincerely concerned that I got what I wanted and at the very best price. He was sensitive to my budget! The day of the installation the two installers (I had not moved in yet) did a beautiful job with the flooring and were able to do it in one day as they had indicated. I am sure it helped that there was no furniture to be moved, but they did have to tear up the carpet. The floor looks beautiful and is easy to maintain. The fact that it looks so good and is fade proof, scratch proof, and water proof is a big relief. There was dust on the counter tops but if I had thought about it I would have covered as much as I could, but it wasn't excessive. Easy because there was no furniture to worry about. In short, I would highly recommend 50 Floor for the quality of their product and their service.

I had a very professional and positive experience with this company from start to finish. In addition, I had an small issue that I brought to their attention and to their credit they investigated and re-did the complete kitchen tile floor. I was impressed with the flexibility and timeliness of the projects and the customer service staff. I would recommend them to my friends and family.