Reviews features

The # 1 online reputation management platform to help you be
found because of the experience you provide.

Monitoring

Review Monitoring

Be on top of customer feedback from over 150 sites for all your locations with the top-rated review platform.more on review monitoring

Reviews dashboard

Displays all your customer feedback from 150+ sites in one place.

Custom reviews feed

Easily organize your reviews with custom filters so you can quickly access the reviews you're looking for.

Real time alerts

Get notified as soon as a new review is posted. Choose to get additional comprehensive reports straight to your email.

Review goals

Create and track goals for review volume on specific sites or across all review sites.

Reports

Get in-depth reporting to visualize your business reputation over time, by rating, by review sites, and by locations.
Generation

Review Generation

Get new reviews automatically from your customers using proven review request tools.More on review generation

Google direct reviews

Get more customer reviews on Google by leveraging Birdeye's direct integration with Google's private API

150+ review sites

Get new reviews on any site where your customers are searching, along with your company website and social media.

Custom review requests

Personalize requests with your branding and messaging to ensure you get the most actionable responses reviews.

Automation

Easily build intelligent workflows to send requests instantly, or launch drip or permanent campaigns.

Integrations

Sync your existing customer database, CRM, PMS and other apps with Birdeye to start sending automated review requests today.
Management

Review Management

Take control of your brand and solve customer issues by managing all your reviews in one place.More on review management

Review responses

Keep customers engaged by responding to reviews directly from one dashboard and acknowledging issues right away.

Response templates

Create reusable and customizable review response templates that save you time.

Response automation

Set up custom rules to promptly address every incoming review automatically.

Spam and slander detection

Birdeye identifies reviews with spam, slander, and other violations and removes them from your reviews feed.

Bulk management

Organize all your customer feedback in seconds. Tag, ticket, or download your reviews to solve more problems in less time.

Leaderboard

Improve team productivity and drive healthy competition by tracking requests, reviews, and ratings for each employee, automatically.
Marketing

Review Marketing

Let your customers do the talking for you and increase trust, social proof, and sales.More on review marketing

Review sharing

Easily set custom rules and logic to share your reviews from 150+ sites to Facebook and Twitter without lifting a finger.

Review widget

Incorporate all your reviews and ratings on your website to convert your prospective customers into buyers.

Birdeye profile

Your custom business profile to display all your reviews from 150+ sites, along with your updated business information.

Google seller ratings

Seamlessly add star ratings to your Google Ads campaigns to increase SEM conversion by 17%.

Rich snippets

Embeds rich snippet data from all your reviews to display your star ratings in search results and boost SEO.
Review Features Super Feature Icon
Come for the reviews. Stay for the everything else.

Birdeye leads the industry because it is so much more than just the # 1 online reputation management platform. Check out our other products that pair great with reviews and give you the full power of the most comprehensive platform to deliver the best end-to-end customer experience.

Interactions

Respond faster and with confidence using the messaging platform designed to help you connect with customers.

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Ticketing

Close the loop on customer feedback across all touchpoints and improve customer satisfaction.

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Insights

Measure and understand how your business performs at an enterprise and location level with 70+ reports.

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Surveys

Capture real-time feedback and understand your customers with simple and effective surveys.

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Start growing with Birdeye today